Knowledge Management in the Context of Remote Work in the Opinions of Employees. Challenges and Opportunities

Abstract

The article presented here focuses on the determinants of knowledge management in a remote work environment. Information and knowledge management is an essential part of organizational management, which has been undergoing major changes as electronic media, mainly internet-based platforms, have been replacing traditional interpersonal contacts completely. Knowledge production, distribution and clarification are all subject to significant transformations under conditions of limited face-to-face contact. Changes in this scope imply significant problems in knowledge management, both at the level of knowledge creation and knowledge distribution as well as information perception and exchange. As an important resource for modern organizations operating in today's economy, knowledge is particularly susceptible to all kinds of distortions in its transmission, interpretation and application. Due to the above, there is need for an in-depth analysis of the issue, both at the theoretical level and, above all, at the empirical level. The main goal of this research is to show how remote work affects knowledge management in an organization. The research was conducted on a sample of 387 respondents belonging to the Z generation. A questionnaire based on the Likert scale was used for this purpose. The general conclusion that can be drawn from the research highlights the fact that, in relation to knowledge management, remote work mode works to varying degrees depending on the industry in which the organisation operates as well as its size.