Shaping the Knowledge Worker Through a T-shaped Skills Profile Framework

Abstract

The paper revisits the concept of knowledge workers using the lens of a T-shaped skills profile. This framework combines breadth and depth of a worker’s knowledge with their skill durability. The T-shaped skill profile represents an individual who combines deep expertise in a field (the vertical bar of the T) with a broad understanding across multiple disciplines (the horizontal bar). This metaphor emphasizes the balance between specialized knowledge and not specialized one. To enhance this approach, a time dimension accounting for the perishability of skills, is integrated. Indeed, the unprecedented changes the last Covid-19 pandemic have brought about in work habits and culture seem to forecast the working habits of the future. Changes, such as a less work-centric behavior and higher flexibility demands, necessitate a better understanding these knowledge workers. 10 interviews have been conducted with knowledge workers from various organizations and sectors. Results show an original inverted pyramid T-shaped skills profile featuring a time dimension following this pattern: (i) Contextual level – Semi durable skills and knowledge; (ii) Foundational level – durable skills and knowledge; (iii) Specialist level – Perishable skills and knowledge. New insights on the nature of these knowledge workers are also provided. This paper contributes to theory by bridging two interesting concepts: the traditional eclectic approach to knowledge workers and the T-shaped skill profile. This research provides valuable insights to managers, supporting the development of effective policies and structures to retain and motivate these specialized employees.