Fostering Innovation Through Technology-Enhanced Learning Spaces: A Multiple Case Study

Abstract

The current business landscape is characterised by complexity and uncertainty, provoked by rapid technological advancements and interconnected macro trends that pose challenges and opportunities for organisations. In this scenario, spaces for learning and knowledge exchange, enhanced by advanced technologies, emerged as pivotal settings to foster innovation dynamics. Specifically, technology-enhanced learning spaces (TELS) are considered physical, virtual, or hybrid settings that support learning and knowledge processes. However, despite the growing interest, there is still a need for a broader understanding of how to effectively design and manage these spaces to maximise their potential in driving organisational innovation capacity. Accordingly, this study aims to address the aforementioned gap by conducting a comprehensive examination of TELS, focusing on their design, management, and influence on innovation dynamics. To achieve this purpose, the study adopts a multi-case study approach and analyses some TELSs across different organisational settings, such as public institutions, business accelerators and private organisations. Data triangulation of theoretical and empirical investigations are employed to derive key patterns and management phases.   The findings reveal that TELS are crucial in promoting innovation and knowledge exchange within organisations. They foster collaboration, experiential learning, and personalized exploration, empowering organisations to generate innovative solutions, driving progress. However, several barriers hinder their optimal utilization, including technological limitations and a lack of effective management strategies. Accordingly, this paper proposes a technology-enhanced learning space management framework that distinguishes key phases for managing those spaces, with the aim of enhancing innovation capacity. Theoretical implications include validating and refining existing conceptual and theoretical frameworks related to TELS, testing them in real life settings. Practically, the study offers a framework and insights for managers to enhance the design and management of these spaces, addressing critical issues and maximizing their impact on organizational innovation and performance.