Relationship Between Self-Efficacy, Trust, and Knowledge Sharing Among IT Industry Employees Working Remotely


  • Ewelina Krzyżowska Department of Applied Sociology and Human Resources Management, University of Technology, Częstochowa, Poland.



knowledge sharing behaviour, self-efficacy, trust


The COVID-19 pandemic has had an impact on socio-economic changes, including changes in the working environment. Remote working started to become widely applied. Consequently, there has been a growth in the level of interest in the organization of this form of work and the search for effective solutions that support labour efficiency in these particular conditions. One of the aspects that is gaining in significance in terms of working conditions that reduce direct face to face communication between employees is that of knowledge sharing. The aim of the paper was to analyse the dependencies between the chosen individual psychological variables and knowledge sharing in conditions of remote working. Emphasis was placed on the analysis of the relation between such variables as: self-efficacy and the level of interpersonal trust, while also knowledge sharing behaviour among the employees of the IT sector working remotely. A cross-sectional study model was applied. The study included 112 employees from the IT industry who worked remotely at the time of conducting the research. The following tools were used in the analysis: Generalized Self-Efficacy Scale (GSES) by Schwarzer, Jerusalem, Juczyński, a questionnaire entitled Faith in a Person by Hybiak, while also a self-designed survey. In the analysis, a strong positive correlation between self–efficacy and knowledge sharing and a moderate positive correlation between trust and knowledge sharing was noted among the employees of the IT sector. The research findings significantly broaden knowledge in the sphere of the individual factors influencing the effective organization of the process of knowledge management, while particularly knowledge sharing in conditions of remote working. It is possible to state that the employees of the IT sector, who are characterized by a high level of self–efficacy, while also more prone to trust others, display a greater willingness to share knowledge with other employees. Familiarity with the relations between knowledge sharing and the psychological variables may be useful, particularly for IT managers.