Knowledge Management for Integrated Health and Social Care – The Case of Keusote in Finland




knowledge management, healthcare, social care, integrated care


Knowledge management is expected to contribute to the management of health and social services as the challenges of the present and future are addressed. It is expected that organizations working in the field can be developed, thereby deriving efficiency benefits as well as promoting the effectiveness of services through knowledge management. However, despite the increasing interest in knowledge management as an organizational practice, there is a lack of evidence and practices showing how an effective knowledge management system should be designed, implemented, and promoted in health and social care organization. The integration of highly specialized and professionalized organizational cultures and traditions constitutes a complex context for managing knowledge. The purpose of this article is to identify development needs related to knowledge management systems in integrated health and social care and based on a case study suggest KM initiatives for responding these needs. The found key factors for knowledge management relate to strategic orientation, careful analysis of the organization’s knowledge and expertise, and an ability to harness these in a cross-administrative, multi-professional and strategy-oriented way. The qualitative analysis is based on the strategic documentation, the results of an external evaluation of the case organization’s knowledge management practices, and notes and other documentation of internal development workshops carried out in the case organization.