European Conference on Knowledge Management <p>The European Conference on Knowledge Management has been run on an annual basis since 2000. Conference Proceedings have been published each year and authors have been encouraged to upload their papers to university repositories. In addition the proceedings are indexed by a number of indexing bodies including WoS and Elsevier.</p> <p>From 2022 the publishers have decided to make all conference proceedings fully open access. Individual papers and full proceedings can be accessed via this system.</p> en-US (Louise Remenyi) (Sue Nugus) Thu, 25 Aug 2022 00:00:00 +0000 OJS 60 Techniques and Technologies for Managing COVID-19 Related Knowledge: A Systematic Review <p>Managing COVID-19 pandemic outbreak requires rapid responses, adapting to change, and developing a set of ongoing, systematic, and interrelated processes to improve the planning, treatment and controlling the pandemic. Knowledge management (KM) is considered one of the instruments that helps organizations and supports managers in making effective use of key resources and in identifying actionable problem-solving knowledge and practice. Thus, it is vital to conduct appropriate KM activities to facilitate effective decision-making efforts., Advanced technologies have made significant contribution to improving the KM processes and provided several tools and mechanisms to enable and facilitate knowledge capturing, sharing, and transfer. With this in mind, the aim of this paper is to explore the techniques and technologies used for managing COVID-19 related knowledge. The findings are in the main, based a systematic review of literature. The findings report on the importance of KM techniques and technologies for managing COVID-19 related knowledge. The study concluded that KM techniques and technologies played vital role during COVID-19 in facilitating distance working/ learning, combating “infodemic”, promoting knowledge share and transfer, facilitating collective /innovation, and in facilitating remote mentoring and training. Social media platforms (e.g., Twitter, Facebook, WhatsApp, etc.), Zoom, MS Teams, Virtual Meeting, Video Conferencing, as well as Email and knowledge maps are among the most used knowledge management techniques and technologies used to manage COVID-19 related knowledge. The paper concludes that to gain competitive advantage, it is necessary for organisations to recognise and use a blend of information and communication technology (ICT) and non-ICT-based KM techniques and technologies. KM techniques and technologies roles are not mutually exclusive, and organisations may adopt any combination of them to tackle their particular issues or support particular motives. Therefore, it is recommended to deploy and combine the simple, low cost, and easy to use with minimum training needs KM techniques and technologies.</p> Wala Abdalla, Suresh Renukappa, Subashini Suresh, Khaled Algahtani Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Transfer in Doctoral Education During the Pandemic Time: An Exploratory Study of the PhD Students’ Experiences <p>The research aims to explore how PhD students interacted with professors and peers and transferred knowledge during pandemic time. We firstly aim to provide an overview of communication media used by students, as well as to classify them for different kinds, social presence, and media richness. Furthermore, our research also aims to explore how doctoral students took their courses by interacting with professors and with peers, in terms of learning (KT) and social exchange relations (LMX, TMX, POS), through online learning platforms and communication media. We conducted exploratory research on 25 PhD students from 5 Italian PhD Programs in ‘economic and statistical sciences’ area. Data was collected through (a) the focus group interview with PhD students for collecting their opinions and experiences on the usage of media for communicating with professors and peers and (b) an online questionnaire aimed to measure their experiences or perceptions on technology usage and social relations. Results shown that PhD students used e-learning platform for communicating with peers and professors, so developing good social relations -even at a distance- which have encouraged knowledge transfer among them.</p> Rocco Agrifoglio, Paola Briganti, Maria Ferrara, Maria Luisa Iavarone, Rocco Reina, Luisa Varriale, Anna Maria Melina Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Remote work and Knowledge Exchange Strategies in the Opinions of Generation Z <p>The situation of the Covid-19 pandemic has forced many companies to switch to a remote work system. This phenomenon took a massive form in the first stage of the pandemic mainly due to the lockdown. However, in the following months, many employees found this professional arrangement convenient and conducive to the organisation of work and personal life. Remote work seems to be particularly attractive for employees of the young generation. At the same time, employers have noticed that this form of work definitely has benefits, but also brings disadvantages. Today, management practitioners are increasingly pointing to the hybrid work model as the preferred one. In order to learn about the preferences of the Generation Z employees in terms of the forms of work and their impact on various aspects of work, a survey was designed. The research was conducted in December 2021 on a sample of the Generation Z representatives with the aim to identify their attitudes and opinions about the remote type of work based on their experiences and expectations. For the research purposes, the Likert scale-based questionnaire technique was applied. The data was analysed in the STATISTICA program using Kruskal-Wallis ANOVA on ranks test, Mann-Whitney test, and the Pearson's chi-square test. The strength of the correlation between the variables was assessed using the Spearman's rank correlation coefficient. The results of the research reveal interesting dependencies between the reasons for knowledge exchange in the remote work.</p> Anna Albrychiewicz-Słocińska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Managing Knowledge About Future of Work: A Model for Higher Education Institutions <p>The Fourth Industrial Revolution is causing considerable changes to the world of work. The interaction between technology and work, which takes many forms such as digitalization, automation, and augmentation, is happening quickly and broadly, impacting economic sectors left almost untouched by previous industrial revolutions. In this scenario, Higher Education Institutions (HEIs) must be able to foresee changes to prepare future professionals to match the needs of this new digital age. The professionals that are being prepared today need to learn a new set of skills related to emerging and disruptive technologies, such as Artificial Intelligence, the Internet of Things, and Big Data. In this paper, we propose a Knowledge Management model to help manage the HEIs’ teaching staff knowledge about the future of work, specifically, the expected skills and competencies to be highly demanded from professionals in the future. Therefore, we performed a brief review of related work about Knowledge Management in the context of HEIs, Management of Future-oriented Knowledge, and the application of the Delphi method to studies concerning the Future of Work. Considering this previous work, we propose a Knowledge Management model that combines the European Foundation for Quality Management (EFQM) Excellence Model framework with a Delphi process that is used during the Knowledge Generation step of the Knowledge Management process. The proposed model considers that professors are experts in their areas of concentration and, as such, are capable of helping their HEIs with their knowledge that can be used to improve the courses’ curricula. The model also considers that HEIs can help professors make this knowledge explicit, then store, transfer, and apply it. We provide detailed information about how to apply the model, how to deal with potential application problems and the model limitations. The proposed Knowledge Management model can help HEIs to keep up with the trends of demands of the labor market.</p> Matheus Argôlo, Mauricio Miranda, Rodrigo Pagliusi, Yuri Oliveira de Lima, Herbert dos Santos, Carlos Eduardo Barbosa, Alan Lyra, Jano de Souza Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 A Model for an Effective Learning Process in Higher Education: An Example from Three User Cases <p>Knowledge is the most important asset in education. Knowledge Management has been the focus for many years in higher education. Recently, universities have embraced innovative processes that could foster a better learning process. Digital learning platforms such as Canvas or Blackboard has been deployed at the higher education to facilitate the learning process. However, it is still recognized that knowledge might not be fully acquired by students. Adoption of technological artifacts has proven to be a good step forward; however, it seems not sufficient. Lately there has been a focus on how to implement student centric methodologies to foster learning effectiveness. For instance, Project-based learning (Trullàs, Blay, Sarri, &amp; Pujol) approach intends to provide to students the possibility to be engaged in project reflecting similar issues such in real life in order to further develop skills and competences. This paper outlines two approaches based on the leitmotiv “learning by doing” and on the implication of students in defining jointly a use case for their home exams. The paper presents 3 experiences from 3 universities based in Norway and Spain. A model for an effective learning in Higher Education is delineated.</p> Aurilla Aurelie Arntzen Bechina, Tone Vold, Pedro J. Lara-Bercial Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Managing Knowledge Towards Firm Performance: The Moderation Role of the Business Environment <p>The prominence of the knowledge economy technological innovation and economic development globally cannot be questioned. However, not all firms especially from Central and Eastern European to tap into the benefits coupled with new knowledge for improvement in firm innovation performance. Mostly, this is due to environmental factors confronting the firms. This study focused on the impact of External Knowledge (EK), R&amp;D expenditure and ICT usage on firm innovation performance with the moderation role of informal competition. We used Resource Dependency Theory and Contingency theory as the theoretical background. A cross sectional data from the World Bank Enterprise Survey (WBES) 2019 on 3105 firms from CEE regions namely Czech Republic, Hungary, Slovakia, and Poland was analysed using logistic regression. These countries were selected because firms face elevated level of informal competition in the business environment. The study confirmed the hypotheses that, internal R&amp;D, external knowledge and website availability and usage have positive and significant direct effect on technological innovation. Our study contributes to the literature of R&amp;D and firm performance by highlighting the moderating effect of business environment (informal competition).</p> Emmanuel Ebo Arthur Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Resistance to Digital Transformation: The Role of Middle Management Personal Networks <p>This paper studies the digital transformation process of one of Russia’s largest freight forwarding companies that was met with resistance from its middle management which put the entire change process in jeopardy. With the move to a digital platform business, the middle management had to follow enterprise-wide rules imposed by the underlying information system. Preferred treatment of hauliers as established by regional managers were no longer possible and it was this loss of autonomy that stood at the core of resistance among the firm’s middle management. The practice of such extra organizational networks is described in Russian bz the term ‘blat’. The blat originated during the Soviet Union and described a system of personal favors that ensured the functioning of society in times of scarcity. The paper describes eight instances of middle managers’ resistance who resisted the organisational change. Data was collected through interviews and document studies.</p> <p>We describe the circumstances that triggered resistance behaviour of each middle manager through their own words, the viewpoint of project managers and the company’s top management. Our findings describe how individual resistance was overcome and – in many instances – converted into support for the change agenda. The original value of our paper is that the company overcame the resistance and successfully implemented its change agenda and entered a period of economic growth. Although the change process had to overcome many obstacles, the result proved economically very successful. Today, the company is one of the top transportation firms in Russia.</p> Konstantin Bagrationi, Thomas Wolfgang Thurner, Olga Gordienko Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Measuring the Impact of a Shared Vision on the Perceived Meaningfulness <p>In this paper we describe an approach to assess the impact that a shared vision has on the perceived meaningfulness of work in an organization. &nbsp;Our measurement system is based on the essential principles of performance measurement. Building on this assessment logic, we present the process and respective scales that allow us to measure changes in perceived meaningfulness that occur through a shared vision development process. With this work, we provide a practically applicable measure to evaluate whether the creation of a shared vision is beneficial for an organization.</p> Lisa-Maria Baumgartner, Clemens Kerschbaum, Alexander Kaiser Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Achieving Public Value in Universities Through Knowledge Management: The Need of Rationalization regarding Investee Companies <p>International literature deeply investigates the contribution of Knowledge Management in the process of cost rationalization in public universities to achieve public value through performance management strategies.</p> <p>What emerges is a literature gap in relation to specific analysis concerning the impact of the “rationalization” of the companies owned by public universities and the sustainability of the investments made in universities, especially during a “pandemic period”.</p> <p>This work, through a qualitative analysis of the planning documents provided by Italian universities on the subject regarding "<em>rationalization of investee companies</em>", aims to highlight the contribution of knowledge management on internal planning on the rationalization processes put in place by universities with a focus on the “Accountability during emergencies”.</p> <p>The analysis we conducted will show how the rationalization objective is nowadays far from being considered efficient due to a lack in "Knowledge management" approach despite a “Strictly bureaucratic” system that does not guarantee the achievement of public value and at least, contributes to the destruction of it.</p> Marco Berardi, Andrea Ziruolo, Fabrizia Fontana, Simone Cifolelli Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Discovery in Case Studies: The Case Insight Method for Case-Based Problem Solving <p>The topic of this paper is a new method of knowledge discovery in documents called “Case Insight” (abbreviated to CI). The research question that led to this development was “How can we discover knowledge through case studies and make it usable for case-based problem solving?” To answer this question, this research took a Systems Thinking and Networked Thinking qualitative approach.&nbsp; Case-based problem-solving uses knowledge contained in authentic case descriptions (i.e. “good practice” or even “best practice” cases) and adapts it to the requirements of a new problem. Who can use this? Managers and management consultants who are starting out in their careers can benefit in particular from the CI method as it allows them to expand their repertoire of experience in problem-solving on the basis of case studies, i.e. without being involved in projects. All those interested in solving complex management problems in a case-based way also form part of the target audience. Case studies contain a great deal of problem-solving knowledge but only part of that knowledge can be absorbed through simple reading. The rest remains difficult to access, a hidden treasure, so to speak.&nbsp; Why is that? The reason is that knowledge discovery in case studies is made more difficult due to two obstacles: firstly, the texts are not sufficiently <em>brain-friendly</em> and secondly, they are not designed <em>holistically</em> enough. The CI method makes it possible to overcome these obstacles by means of CI tools and CI models. Firstly, CI tools are used to analyse case studies by comparing concepts, ideas, etc. and combining them into a whole; secondly, CI models make knowledge discovered in this way usable in the form of brain-friendly and holistic knowledge structures. Thus, knowledge discovery through the CI method complies with Immanuel Kant’s definition of knowledge as "<em>a whole of compared and linked ideas</em>".</p> Marco Cesare Bettoni Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Pills in Education and Training: A Literature Review <p>Object and purpose: Knowledge pills (KPs) are a technique for transferring knowledge through short factual batches of content. In education and vocational training, they can help learners acquire specific pieces of knowledge in a few minutes, through a “microteaching” approach where learners can be involved in active and interactive exercises, quizzes, and games. Thanks to the advancements of multimedia platforms, they can contain a mix of contents, i.e.: lecturer voice, images, videos, or other e-learning applications. This paper explores the state-of-the-art literature on KPs, with a special focus on their actual use as a mechanism to boost effective knowledge transfer and learning processes. The goals are a) to clarify the definition and peculiar characteristics of KPs; b) to classify their main typologies; c) to analyse their implications under a knowledge management perspective, and d) to highlight actual application fields, pros, and possible cons. Methodology: This study is based on a literature review by means of a search in global citation databases and on a snowball effect, with collective participation and sharing among all the authors. The articles found were then selected and carefully analysed. Findings: The advantages of KPs can be related to the division of knowledge into small parts, which also fits today’s needs of learners to “study faster” and acquire the specifically required knowledge. In addition, KPs are made of reusable materials and can be more easily updated than traditional supports. Possible limits are that designing a KP can be difficult, and careful consideration of the actual learning process and the mechanism by which a certain type of knowledge is transferred from a “knower” to a “learner” is required. Research limitations: Research is based on a limited literature review. However, this limitation is going to be overcome in future research. Practical implications: Findings provide useful insights not only for academics and researchers but also for teachers and trainers dealing with all types of education.</p> Ettore Bolisani, Enrico Scarso, Malgorzata Zieba, Susanne Durst, Alexandra Zbuchea, Anna M. Lis, Tomas Cherkos Kassaneh Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Digitization and Business Intelligence at the Heart of a Business Strategy Within African Industries Funds <p>This paper focuses on the possibility of collecting information and with a view to the digitization of business processes with the strategic thought of identifying private investment opportunities in the provinces entities which would allow it: - To better collect information on the collection of resources in order to enable it to replenish its fund and meet management and financing needs in the provinces entities ; - Improve the decision-making process at all organizational levels with the help of digitization. This study is based on the application of the knowledge management organizational capacity maturity model (Booto Ekionea, 2012) in the context of African industries Founds to identify the current state of knowledge management organizational capacities towards an ideal model which facilitates the appropriate recommendations.</p> Jean-Pierre Booto Ekionea Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Dynamics and Phronesis in Performing Family Business <p>The purpose of this paper is to analyze the role of knowledge dynamics and phronesis in performing family business and show that both constructs constitute core competencies for these specific organizations within the Romanian economic environment. Knowledge dynamics have different interpretations depending on the metaphorical thinking used in conceptualizing knowledge. We based our research on the energy metaphor and the theory of knowledge fields, adopting a thermodynamics perspective. Rational, emotional, and spiritual knowledge interact continuously, and each form of knowledge can be transformed into another form, like in thermodynamics. Aristotle introduced Phronesis when he explained that knowledge manifests in one of the following fundamental forms: episteme, techne, and phronesis. Phronesis represents prudence or practical wisdom in making decisions. Aristotle remarks that phronesis is concerned with action about good or bad things for the human being, underlying the spiritual characteristic of this form of knowledge. Today, there is a significant trend in the knowledge management research reflecting the need to better understand the role of knowledge dynamics and phronesis in developing wise organizations (see for instance, the recent book published by Ikujiro Nonaka and Hirotaka Takeuchi, and the works published by Raysa Rocha and Paulo Pinheiro). The present research focuses on the role of knowledge dynamics and phronesis in the family business, considering that relations between the family members differ from employees' relations in a company, from emotional and spiritual points of view. We performed qualitative research based on a series of interviews with members of such a family business. We processed the qualitative data based on the grounded theory. Findings demonstrate that knowledge dynamics and phronesis play a significant role in the process of decision making and achieving a competitive advantage in the business environment.</p> Constantin Bratianu, Adrian Motoc Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Action Research as a Tool for Project Knowledge Management in the Projectified Public Organization <p>The chapter aims to present the results of an action research project carried out in years 2018 – 2019, which concerned project knowledge management. The entity in which the study was conducted is one of the largest museums in Poland. The museum under study is an example of a projectified public organization where most of the activities are being performed in the form of a project. The intention of the undertaken action research was to introduce an organizational change – to improve the process of project knowledge management in the museum. Hence, the aim of the paper is to show how can action research support project knowledge management processes in organisations and in which way action research affects the knowledge retention of project workers.</p> <p>Analysis of the obtained data allow us to conclude that action research, is an effective tool and approach in the improvement of project knowledge management. Thanks to this approach, members of the organizations, dispersed among different project teams, can e.g. jointly work out the rules for better project knowledge management in their workplace and improve the project knowledge management process in general. Hence, action research may positively impact knowledge retention among project team members.</p> Kamila Brodzińska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Lifelong Learning Through Knowledge-sharing and Digital Collaboration <p>Today, in the age of digital transformation, knowledge management is essential to keep an overview of the endlessly available information. Universities by nature must be leading in generating, sharing, using and managing relevant knowledge and information to equip people to obtain viable employment. It means that the basic assumption is that universities mainly work as the source of knowledge and information. However, in contemporary times knowledge sources are wider spread in society. In a case study, we analysed the current knowledge management initiatives of the University of Amsterdam (UvA). We found that these initiatives insufficiently facilitate the knowledge-sharing behaviour of partners and are too focused on a one-way flow of knowledge to external partners. Consequently, opportunities to learn from knowledge in society, identify societal needs and challenges, and tailor curricula to educate talent with knowledge and skills are not optimally leveraged. This paper suggests a possible way to enhance two-way knowledge sharing in the form of a digital collaboration platform. We based our proposed platform on a thorough scientific literature review on partners, ecosystems, knowledge sharing, incentives, and constructing and maintaining cohesive teams. Such a platform will ultimately facilitate lifelong learning. People can participate in the platform during their lives and bridge the gap between universities and organisations by enabling a constant two-way knowledge-sharing process. Our research mainly focused on identifying the requirements to establish cohesiveness and stimulate knowledge-sharing of the partners and teams of such a platform.</p> Kay Brouwers, Wouter van Lelyveld, Emőke Takács, Toon Abcouwer Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Does the Level of Intellectual Capital Affect Meeting the Information Needs of Social Media Users in the Field of Sustainability? The Case of the World’s Largest Energy Industry Companies <p>It is increasingly essential for companies to communicate appropriately about sustainability. In today’s world, with the massive spread of social media’s popularity as a critical communication channel, sustainability is also present in the Internet disclosure practices of many enterprises. It is also presumed that firms’ intellectual capital (IC) plays a vital role in the quality of corporate disclosure. Our paper aims to explore to what extent disclosure practices of firms via social media fulfill the needs of stakeholders for information related to sustainability. We also test how IC impacts this disclosure. We analyze tweets of the world’s largest energy industry companies to assess if this disclosure meets the stakeholders’ expectations regarding sustainability topics. Using a common measure of IC, we also check whether its level determines sustainability disclosure. This study provides several contributions to the literature. The findings may help understand companies’ responsiveness to sustainability information needs. The chief contribution also lies in its focus on how the IC level influences the sustainability disclosure practices via social media. The findings may have implications for organizations in creating and using social media channels when developing a dialogue with stakeholders on topics regarding sustainability. Conclusions also provide new insight on IC’s importance in corporate disclosure practices on sustainability.</p> Łukasz Bryl, Justyna Fijałkowska, Dominika Hadro Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Role of Managers in Stimulating Innovativeness of Employees in Enterprises <p>The process of creating knowledge and innovation is becoming a significant challenge for enterprises operating on both international and domestic markets. A key factor that has an impact on this process refers to the actions of managers on behalf of creating an environment that is favourable towards the innovativeness of employees. A significant task for managers is to initiate, support and control the innovative activities of employees. By assuming that managers have a significant impact on the process of creating knowledge and innovation in enterprises, this facilitated the formulation of the research objective, which was to search for the answers to the following two research questions: What relationships exist between manager traits and employee innovativeness in enterprises? To what extent do leadership attributes influence creating an innovative organizational climate in enterprises? The assumed goal was executed due to the application of the method of critical analysis of literary sources and the survey method. The empirical research conducted among 179 enterprises from the list of 500 largest enterprises in Poland was conducted in 2019 with the aid of a standardized survey questionnaire using the techniques of CATI and CAWI. As a result of the research, statistically significant relations were discovered between the features of managers and the level of innovation and knowledge in the analysed enterprises. Their positive impact on the innovative environment was illustrated. The research findings acquired provide knowledge about the role of managers in terms of stimulating the innovative behaviour of employees.</p> Felicjan Bylok Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Organizational Conditions associated with the sharing of Tacit and Explicit Knowledge in the financial sector in Colombia <p>Knowledge sharing is understood as the social interaction through which individuals exchange their tacit and explicit knowledge with others. Tacit knowledge is difficult to formalize, transfer and communicate to other individuals, and it is a result of experience, talent, and reflections of individuals. Conversely, explicit knowledge is formalized, codified, and easier to transmit. The focus of this study was on four organizational conditions associated with knowledge sharing: culture, training, strategic clarity, and information technology support. Although the relationship between organizational conditions and knowledge sharing has been investigated, there are few studies about whether organizational conditions impact tacit and explicit knowledge sharing differently. In this research, 270 participants were surveyed, belonging to companies in the financial sector in Colombia. It was found that explicit knowledge had a significant positive relationship with strategic clarity, organizational culture, training, and information technology support. On the other hand, tacit knowledge correlated significantly only with organizational culture, and it was not related to strategic clarity, training, and information technology support. Additional research on information and communication technologies that facilitate the sharing of tacit knowledge is recommended, as well as exploration of other types of administrative support besides technology. Studies are also suggested on which elements of the strategy can be considered explicit and which are tacit, and the mechanisms to facilitate their successful sharing.</p> Delio Ignacio Castaneda, Camilo Ramirez Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Impact of Ethical Leadership on Knowledge Management Processes: An Empirical Study on Healthcare Professionals in Turkey during the Pandemic Period <p>Given an increased call for examining ethics in the healthcare sector, this study examines how ethical leadership influences employees’ knowledge creation and development, knowledge codification and storage, knowledge sharing and knowledge usage and utilizing in the healthcare sector. </p> <p>Healthcare professionals in Turkey were added to the study to observe the effect of ethical leadership on knowledge management. The questionnaire was sent to 414 healthcare professionals randomly selected from healthcare facilities operating in Turkey via Google Forms. All the response rates were 100%. Results indicate that healthcare professionals’ views of their supervisor’s use of ethical leadership behaviors are related to knowledge creation and development, knowledge codification and storage and knowledge usage and utilizing. Contrary to other studies, it has been observed that ethical leadership does not affect knowledge sharing, which is a process of knowledge management. It is considered that this situation is the result of the increased workload and intense overtime of healthcare professionals during the pandemic period, and that different achievements will be obtained from the studies to be carried out after the pandemic period.</p> <p>In this study, ethical leadership is positively associated with knowledge creation and development and knowledge usage and utilizing, which is negatively associated with knowledge codification and storage. Perceived ethical leadership behaviors positively influence knowledge management. Based on the findings, implications are provided for both theory and management, and directions for future research are offered.</p> <p><span style="font-size: 0.875rem;">Keywords: ethical leadership, knowledge management, healthcare sector, pandemic period in Turkey</span></p> <p> </p> Ömer Çelik, Mustafa Sağsan Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Banking Innovation in the Covid-19 Era: The Role of Transformational Leadership and Knowledge Sharing <p>The consequences of the Covid-19 pandemic have brought many challenges for the financial sector. Banks are strongly required to introduce stimulus financial, business, and operational implications to prove their value to society. Therefore, this paper aims to discuss the role of transformational leadership and knowledge sharing in boosting banking on innovation in the Covid-19 era. Thirty-two in-depth interviews were conducted with bankers working in 15 leading banks in Lebanon. Content analysis was used to investigate the research aims. The findings highlight that developing a knowledge-sharing culture by leaders exhibiting transformational behavior have a powerful and reinforcing influence on generating new ideas, products, and processes. Leaders allow knowledge sharing on improving and expanding online and digital banking services to further streamline banking operations during the pandemic. Research implications and directions for future research are presented.</p> Nasser Fathi Easa, Sherine Al-Ahmad Chaar Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Intellectual Potential of Employees in Hospital Crisis Management During a Pandemic <p><strong>Abstract</strong>: Hospitals are medical entities that provide health care services to patients. The specialized medical staff does not only provide medical services, but also educates future medical professionals, conducts clinical research, and supports the development of medical technology.</p> <p>The important role of employees in hospital operations is evidenced by the dominant percentage of labour costs in the cost structure of the health care entity.</p> <p>The article aims to analyse the changes in remuneration of teaching hospital employees as a factor stimulating the increase in the intellectual potential of hospital employees, including medical staff as the main resource of knowledge workers, in hospital crisis management during a pandemic.</p> <p>The inference was made based on the available financial data on the formation and growth of labour &nbsp;costs of hospital employees as a factor in stimulating the development of intellectual potential.</p> <p>The following research questions were posed: Is the level of remuneration of hospital employees during a pandemic an expression of building the intellectual potential of hospital employees and do current legal regulations on financing the operations of teaching hospitals in Poland, including the financing of salaries and other labour costs of medical staff, support crisis management during a pandemic?</p> <p>The research was conducted based on the reporting data for 2018-2020 in selected teaching hospitals as primary entities employing high-level medical professionals. The research was empirical by nature and was based on quantitative and qualitative data. The analyses were of an expert nature from the perspective of a certified auditor and a long-term researcher of the problems of the functioning of hospitals as medical entities.</p> <p>The investigations presented in the paper help identify the conditions for the development of the intellectual potential of hospital employees as actors involved in solving health problems of an international scope. The effects of the analyses are mainly addressed to the bodies establishing medical entities, bodies influencing the form of the health care system and hospital management staff.</p> Jolanta Chluska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Impact of ICT Strategy on Intellectual Capital, Quality of Service, and Financial Autonomy in Polish Hospitals <p>Information and Communication Technology (ICT) is crucial for the technological development of most areas of human economic activity. Appropriate ICT can positively influence the development of intellectual capital, knowledge management, enhancement of purely medical technologies, and the financial autonomy of health care units.<br>The article aims to present and verify the model determining the impact of financial autonomy and the orientation of hospital managers on ICT strategy on the quality of medical services, and the development of intellectual capital of medical personnel. The research model was developed based on empirical studies conducted in Polish hospitals. This is the first study of its kind in Poland. <br>Theoretical constructs of the model have been developed for the aforementioned phenomena. These constructs and their mutual relationships are the basis of the research model developed using Structural Equation Modeling (SEM). A survey was conducted among managers of Polish hospitals and used to create SEM measurement models. The survey was developed based on subject-based literature focused on similar research models and interviews with managers of Polish hospitals.The estimation and correctness of the model parameters were assessed using the partial least squares structural equation modeling (SEM-PLS) methodology. The hypotheses proposed in the paper have been acknowledged. The model meets the required quality criteria, and all model parameters are statistically significant.</p> <p>The appropriate use of ICT and the financial autonomy of Polish hospitals positively affect the development of intellectual capital and the quality of services provided. The research findings may be helpful for the knowledge management of hospital personnel.</p> Andrzej Chluski Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Developing User Personas as a way of Managing Knowledge About Ecolabnet Project Participants <p>One of the vital elements that decide about a success, or a failure of a project is adjusting its offer to the requirements of the beneficiaries. Various methods and tools are used in this respect to make the project’s offer consistent with these requirements and guarantee that they are satisfied. One of the methods used in this area is application of user personas. The idea is extensively used in the field of computer-human interactions, as it allows to improve user experience as well as the whole communication in the process of developing IT systems. However, the use of personas is not limited only to designing computer-based systems and solutions. The concept of personas has been also exploited in the Ecolabnet project, financed by Interreg, and implemented in six partner countries in the years 2019-2021. The process of knowledge management in the project assumed gathering the knowledge on its future beneficiaries&nbsp; - manufacturing SMEs from the Baltic Sea Region – and adjusting the offer of the project consortium (RDIs and Intermediary Organisations) to the signalled needs of these enterprises. To facilitate the management of knowledge on the enterprises investigated in the project the concept of persons was used. The underlying objective of the paper is to present the process of transforming the knowledge on project participants into the concept of personas. It consists of two parts. The first part, the theoretical one includes the results of a literature review that provides essential knowledge on utilising the concept of personas in design and management processes. The second part, the empirical one, is based on the empirical research that was conducted at the initial stage of the project. The answers provided in the survey questionnaire allowed for identification of primary needs and barriers in the area of eco-innovations development. This knowledge has led to determining main personas of the project. The analysis of the process of mapping the project users’ needs and objective is supposed to answer the following research question: Does the application of personas concept in service design positively contributes to management of knowledge in international projects?</p> Grzegorz Chmielarz Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Improving the Offer for SMEs Through Managing Internal Competency Gaps in Ecolabnet Project: The Case of Czestochowa University of Technology (CUT) <p>Proper knowledge management is of particular significance in all projects, and especially important in the case of international ones. Such projects involve actors from several countries, and thus, have to allow for considerable differences stemming from cultural differentiation, diverse work patterns, and various levels of competencies in the project’s area. The latter ones seem to be most prone to changes, and improving the level of internal competencies in the case of one of the project partners can greatly contribute to a larger success of the project as a whole. To do so, it is crucial to analyse one’s gaps of competencies and draw up a plan of introducing corrective measures in this respect. This has been done during the implementation of the Ecolabnet project, financed by Interreg, and implemented in the six partner countries: Finland, Denmark, Poland, Sweden, Estonia, Lithuania, in the years 2019-2021. All the project partners formed the project consortium, whose objective was to accelerate the development of eco-innovations in manufacturing enterprises from the SME sector in the Baltic Sea Region. One of the stages of knowledge management in the project constituted identification of own competency gasps and addressing this issue. The paper presents the process of managing the knowledge on own competency gaps, and the measures that were taken so as to eliminate them.&nbsp; Additionally, the authors present the results of the survey conducted among the SMEs in the project partner countries, which illustrates the needs of the said SMEs in the area of eco-innovations. The authors also describe the steps taken so as to eliminate own competency gaps and improve the quality of CUT’s offer for SMEs based on the results of the survey.&nbsp;</p> Grzegorz Chmielarz, Robert Kuceba Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Counterproductive Aspects of Remote Work in the Context of Exchange of Knowledge <p>The article is devoted to the problem of impact the remote work might have on exchange of knowledge in an organisation, with particular emphasis on the aspects of counterproductive work behaviour. Due to the COVID-19 pandemic, remote work has become an everyday element of human resources management almost all over the world. However, not all the consequences of introducing remote work on a massive scale have a positive impact. Some of them imply significant problems in organising information exchange, at levels of creation, distribution and perception of knowledge. The cognitive goal of the article is to identify remote work factors that imply counter productivity at work. The purpose of the study is to develop methods to support pro-effective work behaviour in the context of knowledge exchange in remote work. The article analysis will be based on quantitative research conducted among people working remotely. The survey was conducted in December 2021 among generation Z. For this purpose, the author used an interview questionnaire. It was completed by respondents both in a traditional way and using an online survey. Until now, attention has been paid mainly to the positive aspects of remote work, which significantly improves knowledge management in organisations. The novelty of this research relates to paying attention to counterproductive implications of remote work as well as an attempt to develop methods to overcome these implications in the field of knowledge exchange in an organisation.</p> Leszek Cichobłaziński Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Relationship Between Remote Work, Knowledge Sharing and Knowledge Hiding <p>Communication and the professionals working with it are playing an increasingly important role in organizations, expanding their scope of operations and influencing decision making and strategies. Hiding knowledge can hinder good performance in the communication process, as it prevents knowledge from reaching those who request it. This study analyses the influence of remote work on knowledge sharing and on the motivations for knowledge hiding from the perspective of company communication managers. To do so, an exploratory survey was undertaken with relevant data being collected during interviews with 20 communication managers, 17 of whom are communication managers of large companies in different business sectors and 3 are managers in communication consultancies. The interviews lasted an average of 23 minutes and the transcribed interviews were subjected to content analysis. In the perception of the interviewees, knowledge sharing is fundamental for the work of communication professionals. The interviewees perceived that remote work has both positive aspects, such as greater productivity and quality of life, and negative aspects, such as lack of face-to-face contact and fatigue due to excessive online exposure. it is worth remembering that for these interviewees remote work was a response to the Covid-19 pandemic, being characterized by one interviewee as an emergency measure. In addition, most respondents believe knowledge hiding has increased due to the widespread adoption of remote work practices by companies in response to the Covid-19 pandemic. According to most of the interviewees, the intention behind such knowledge hiding is related to the lack of a sharing culture, insecurity, digital burnout and distrust. These reasons, although they may also explain knowledge hiding in face-to-face environments, gain greater relevance due to the lack of informal face-to-face meetings (coffee time, lunch breaks, etc.), which could generate proximity and trust. The research paves the way for more detailed investigations into knowledge sharing and knowledge hiding in the communication processes.</p> Daniela Cidade, Mirian Oliveira, Mário Bissani Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Management for Smart Tourism: an exploratory survey in Abruzzo region <p>Research on Knowledge Management has seen a growing interest in Smart Tourism in recent years due to the need of effectively managing knowledge for sustainable and digital tourism competitiveness. In this sense, literature simultaneously suggests open data as the <em>black gold</em> of the new millennium, and the <em>missed link</em> for the smartness of tourism destinations. Nonetheless, in contrast to the global trend of leading countries to Tourism 4.0, Italy has been experiencing a weak tourist dynamism, witnessed by the eighth place in the report on the "Travel &amp; Tourism Competitiveness Index" (WEF, 2020) achieved in the face of a predominant share of the worldwide cultural heritage located in its territory. Therefore, based on these premises we intend to provide an academic contribution to fill the literature gap on Knowledge Management in the context of Smart Tourism, highlighting how much the sharing information systems among stakeholders can promote the emergence of a virtuous collaborative <em>intertwining</em> between public and private tourist actors. The present case study concerns the planning and implementation of a tourist digital platform by the Abruzzo Region (Italy), according to the principles of Smart Governance, as one of the first practical reactions to the Italian lack of a widespread digital transition. Thus, this work aims to exploit the information previously collected through surveys administered by the managers of the Abruzzo Offices for “Information and Tourist Reception”. This is regarding Knowledge Management structural limits and added value, in order to analyze Smart Tourism benefits and to provide future research agenda about regional tourism competitiveness.</p> Simone Cifolelli, Andrea Ziruolo, Marco Berardi Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Tacit Knowledge Transfer in Family Firms During Generational Succession <p>It is widely recognized that generational succession is one of the main problems to be faced by family<br />firms with important implications for their long-term survival. The generational succession represents a critical phase in the life cycle of family firms, where in most cases the entrepreneur-founder is the pivot around which the company's success was built. In fact, empirical studies show that this phase is the most delicate, with a large percentage of companies facing serious difficulties in this process of change, so that they compromise the same "state of health" of the firm. Several aspects contribute to this process, for example more intangible aspects linked to the wealth of knowledge and skills of the entrepreneur, on which perhaps during the time the family firm has built its own competitive advantage. One of the major obstacles to be faced in the generational succession is inherent with the difficulty of preserving, developing and transferring knowledge from the entrepreneur to the successor. According to the Knowledge Management model of Nonaka and Takeuchi, knowledge is distinguished between explicit and tacit. While explicit knowledge is more easily transferable, tacit<br />knowledge referring to the experience encounters greater difficulties in its transfer. Therefore, this contribution is proposed by analyzing as case studies three companies present on the Italian territory that are experiencing the generational transition, to understand and compare the tools (observation, participation, etc.) that the entrepreneur uses to transfer own tacit knowledge to the successor as fundamental elements for survival and development of businesses.</p> concetta Lucia Cristofaro, Sabrina Bonomi, Rocco Reina, Marzia Ventura Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Management Practices in a Religious Organisation in South Africa <p>Knowledge Management has developed over the years into a mainstream organisational necessity to achieve success and organisational effectiveness. Religious organisations are one of the most producers of knowledge. In many parts of Africa, several Pentecostal churches are established regularly, especially in crowded informal settlements. The knowledge conversion model was utilised to assess the knowledge management practices at a Pentecostal church in an informal settlement in Cape Town, South Africa. The objectives of the study were to examine the awareness and uptake of KM in the religious organisations, determine the level of openness of the members and leaders to knowledge sharing and conversion as well as assess how religious organisations leverage knowledge conversion and KM practices in achieving their goals in spreading the gospel and to enhance their community services. The church leadership and adult members of the church constituted the study population. The findings of this study revealed that the level of awareness and uptake of KM was very low because there was no documented training as well as responsible individuals responsible for the management of knowledge. Tacit knowledge is being shared informally through dialogue communication and religious meetings. However, this knowledge is not formally extracted, documented, or converted into explicit knowledge for organisational productivity, further sharing and future reuse. Although some of the leaders were not keen on knowing explicitly managed and shared in the organisation, religious members thought it is very important for knowledge to be documented and shared. Furthermore, as knowledge sharing is not prioritised within the organisation, the goal of spreading the gospel and to enhance their community services was found to be sluggish. The study developed a conceptual model for implementing knowledge management in Pentecostal religious organisations.</p> Chantall Cyster, Oghenere Salubi Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Organisation of Knowledge and Information Exchange in Remote Working Conditions in the Opinion of Generation Z <p>The purpose of this paper is to present the opinions of young people in the area of information exchange in a remote work system. The COVID-19 pandemic has forced companies to make massive use of remote work opportunities. This phenomenon made employers confront all the advantages and disadvantages of this form of work. It also revealed how many problems in terms of work organisation and organisation of information exchange are caused by this form of work. In order to investigate this issue, a study was carried out, the aim of which was to find out about the opinions of young people regarding remote work. The research was conducted in December 2021 on a sample of young people from Generation Z. For the research purposes a Likert scale-based questionnaire was used. The following tests were used for the purpose of the data analysis in the STATISTICA software: the Kruskal-Wallis ANOVA on ranks test, the Mann-Whitney test and the Pearson's chi-square test. The strength of correlations between the variables was evaluated by means of Spearman’s rank correlation coefficient. The results of the research reveal the relations in the area of information exchange in remote working conditions, and the preferences and experiences of young people in relation to remote learning and remote work. The COVID-19 pandemic has shown that the organisation of information exchange is an important factor determining the effectiveness of remote work. The expectations of Generation Z in this respect allow for better organisation of the information flow.</p> Aleksandra Czarnecka Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Corporate Social Responsibility and Intellectual Capital in Sports and Leisure: The case of a Golf Club <p>Golf is becoming an increasingly popular sport, and golf clubs have, therefore, a growing social and environmental impact, with several stakeholders engaged in the activities. While the press and the media have reported countless initiatives conducted by golf clubs worldwide that highlight how environmentally and socially conscious and supportive the golf industry is, little has been said in academia. The paper aims to investigate the topic of Corporate Social Responsibility (CSR) in golf clubs, and how golf clubs’ Intellectual Capital (IC) may foster CSR initiative.</p> <p>The paper employs a case study methodology, analyzing one Golf Club in the United Kingdom, using semi-structured interviews.</p> <p>Results underline the great potential of the relationship between the clubs and their stakeholders, especially the customers, to create an influential cycle of CSR in the local communities. Relational capital stands as a central IC element to foster CSR in golf clubs. Moreover, findings highlight the need to develop new business models that can merge the need to be compliant with a strong CSR philosophy ensuring, at the same time, financial sustainability.</p> <p>The paper is one of the firsts to investigate an increasingly popular sport which CSR can be fostered by relational capital, with a relevant impact on its customers, employees, and communities.</p> Francesca Dal Mas, William Jupp, Maurizio Massaro, Carlo Bagnoli, Giuseppe Roberto Marseglia Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Shared Decision-making in Trauma and Emergency Surgery Settings: A Literature Review <p>Emergency teams are made up of professionals of different specialities, including emergency physicians, surgeons, anesthesiologists, and nurses. Such units are characterized by the need to face unexpected situations with little time to make clinical decisions. In trauma and emergency settings, clinicians must act in a coordinated way, ensuring, at the same time, proper knowledge transfer and sharing to reach the best possible result for the patient. While such dynamics must be explicit and clear within the team, involving the patient in the decision-making process may require additional tools and procedures. Indeed, the time to engage with the patient and the family to understand the patient’s wishes and treatment preferences may be limited or absent at all. While the so-called shared decision-making (SDM) stands as one of the pillars of the modern patient-centric healthcare scenario, knowledge translation and transfer dynamics may appear particularly challenging in emergency settings. Starting from an investigation of the recent literature on SDM, the paper presents a literature review of the barriers, facilitators, and knowledge translation dynamics of SDM in trauma and emergency surgery. Results assess the importance, tools, and dynamics of SDM processes.</p> Francesca Dal Mas, Maurizio Massaro, Sarah Woltz, Federico Ruta, Fausto Catena, Paola Fugazzola, Luca Ansaloni, Lorenzo Cobianchi Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 FDI Spillover Channel and its Effect on Innovation <p>In an increasingly globalized environment, one of the important aspects for knowledge development and usage has been the advantage of benefiting from knowledge spillover across international boundaries. The knowledge literature recognizes the importance of the combining internal and external knowledge in the innovation process. Knowledge spillover from abroad is an important channel of external knowledge needed to complement the innovation activities in the domestic economies of countries. However, the complementarities of external knowledge and domestic innovation activities also remains a thorny issue that remain unresolved in the knowledge literature. On one hand, there is a believe that combinatorial efforts of domestic and foreign knowledge activities are a good recipe for innovation. There are other strands of literature that are concerned that when foreign knowledge is not complementary with domestic innovation activities increased innovation may not be realized. Contrary to the widely held view of the positive impact of FDI on host economies, the literature shows a rather complex relationship between FDI and economic outcomes in V4 countries. OECD countries, being the main trading partners of V4 countries, the study therefore investigates the FDI channel for knowledge spillover from OECD countries and how such knowledge spillover complements V4 countries innovation activities to affect innovation outcomes. Data for the study is panel data on the V4 countries, spanning 2003 to 2012 which is sourced from the OECD database. The study applies panel regression analysis and controls for country and time fixed effect to determine the role of FDI knowledge spillover from OECD countries on innovation outcome in V4 countries. The findings of the study indicate that proportionate change in innovation is greater than a proportionate change in FDI knowledge spillover in the opposite direction. The results of the analysis show that knowledge spillover from FDI does not complement V4 countries’ internal R&amp;D activities to improve innovation. FDI knowledge spillover channel is not a good complement to domestic R&amp;D activities to enhance V4 countries’ innovation performance. It is concluded that, FDI knowledge spillover channel does not complement innovation activities to improve innovation outcome. The study provides useful practical implications and recommendations.</p> Raymond Kwame Adane Darfo-Oduro, Professor Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Reconsidering Higher Education Organizations via ecosystem Thinking: Some Initial Thoughts <p>Providing optimal knowledge sharing has become increasingly important during the lockdown starting in early 2020. As a mechanism for sharing knowledge, education is also hugely impacted. Studying from home became feasible. On-campus learning had to change entirely to online within weeks. Besides preventing the spread of the virus, this shift allowed students to follow their courses anywhere. Physical distance to an institution is no longer a barrier to knowledge exchange. Online facilities offer students access to a broader field with an impact on the quality of education.</p> <p>The paper defines an ecosystem for higher education institutions (HEI) based on our own experiences with online learning, interviews, and literature reviews.</p> <p>The goal is to create a theorized environment where students can sign up for higher education (HE) classes, courses, programmes at different institutions across Europe. The ecosystem could create commonly shared quality standards from a decentralised perspective, potentially increasing learning quality and providing students with more freedom in their personal learning experiences. This paper does not serve as a full scientific proof but as a discussion.</p> <p>The proposed ecosystem foresees students to follow courses anywhere. It offers study-abroad programmes and inter-institutional collaborations with a centralised platform for knowledge management. Allowing students to choose classes institution-free would increase specialisation of those institutions and impact the quality of education.</p> <p>We will show that implementing a decentralised education system needs a bottom-up approach with a centrally formulated IT strategy to facilitate education exchange. Common quality standards, resilience, innovation, simplicity, inclusivity, maturity, and specificity are essential. For an adaptive system, governance, resistance, ownership, and communication ownership should adhere.</p> <p>Our proposed ecosystem of institution-free HE would benefit all parties involved. Students can tailor their learning experience and obtain the highest level of education possible. HEI benefit in improving the quality of their programmes due to added competition. They could also drop courses that students better take elsewhere, allowing for specialisation in specific fields.</p> <p>Such an ecosystem holds financial, administrative, and even legal limitations. However, institutions can implement step-by-step, giving affordance to the substantial bureaucracy that will inevitably ensue.</p> Zito de Boer, Daniel Dominguez van Tilburg, Jan Kamburg, Kyra Kronenberg, Max Kuppens, Emőke Takács, Toon Abcouwer Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Towards Knowledge Governance in Public Administration <p>Today´s public administration is increasingly dealing with wicked problems, involving high levels of complexity and uncertainty. Wicked problems, such as combating climate change, ask for multistakeholder approaches and the interweaving of diverse types of knowledge. Currently, however, public administration mainly works with Knowledge Management (KM): effectively using and producing in-house knowledge and developing organizational competences. To improve governmental responses to wicked problems, this paper proposes a shift in the public sector towards Knowledge Governance (KG), thereby expanding the practices of KM. The transdisciplinary field of KG focuses on structures and techniques that influence the processes of sharing and creating knowledge and the implications of types of knowledge on policy. A KG approach has proven to be more effective for addressing wicked problems through multilevel governance and system innovation. The objective of this paper is threefold. First, to summarize the state-of-the-art scholarship on KM and KG in a comparative perspective. Second, to showcase boundary organizations in public administration as an example of KG. And third, to discuss three critical factors for successful KG in public administration: 1. Establishing an institutional culture focused on system thinking and knowledge creation; 2. Reconceptualizing the concept of knowledge and address its inherit power imbalances; and 3. Enhancing active and meaningful multi-actor participation in public decision-making processes. In conclusion, we recommend boundary organizations, working on the knowledge-policy interface, for dealing with wicked problems and enhancing a paradigm shift towards KG.</p> Fronika de Wit, Alice Lourenço, Hugo Moreira, Filipa Vala Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Open Design: Exploring the Use of Open Knowledge in Service Design <p>The aim of this paper is to investigate the usage of open knowledge in service design platforms within the theoretical framework of open design. The paper also explores the innovative outcomes of the integration of knowledge management into service design through available digital environments and tools. The methodology is based on a framework analysis of current research on open design and open knowledge, and a critical review of case studies in the service design industry. The structure of the methodology consists of two phases. For the first, framework analysis is employed to organize and examine open design, through the process of summary, to reach a flexible matrix output. The second phase is to analyse different service design platforms as a case study, considering the theoretical discussions of open design that would allow the positioning open knowledge as an instrument to create innovative solutions within service models. The findings will discuss the importance of open design in the context of knowledge management. A critical review of theoretical discussions will enable the exploration of open knowledge in service design through the utilization of digital technologies, and how it responds to emerging problems, and creates solutions and opportunities using technological systems and infrastructure. The relevance of our findings and implications for knowledge management underline the importance of open knowledge integration within service structures. The case study provides a contemporary approach to open design as a methodology, which leads to improved understanding of service design capabilities for the creation of participant involvement in knowledge generation and management. The paper generates value for knowledge communities and designers in different sectors, while illustrating the significance effect of open design methodology on shaping service flows and structures built up on open knowledge.</p> Anıl Dinç Demirbilek, Onur Mengi Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Do Entrepreneurial Ecosystems Matter in Knowledge Sharing Through Startups? <p>The entrepreneurial ecosystem metaphor has been overused with scarce and often inconsistent definitions in academia. Its impact on management has been studied for decades with growing interest from industry and policymakers. For this reason, research on entrepreneurial ecosystems was mapped to understand better how this domain has evolved as a function of venture geography, innovation adoption and knowledge sharing. A systematic literature review was conducted using Web of Science to collect metadata. First, using Biblioshiny, we conducted a bibliometric analysis and content analysis of the conceptual and social structures of the metadata to reveal the evolution of research from 1984 to 2022, networks, and collaborations. We then provide critical insights on trends, journals, articles, authors, institutions, and countries. The results have been classified into major thematic groups - (i) entrepreneurial ecosystems and innovation efficiency, (ii) Innovation systems, digital affordances, and networks, (iii) Knowledge-based innovation systems, metrics for entrepreneurship, and collaboration in helix, and (iv) digital entrepreneurial ecosystems - emphasising their contributions and presenting a research agenda. Finally, we present implications for future research.</p> Roberta Dutra de Andrade, Paulo Gonçalves Pinheiro, Luísa Cagica Carvalho Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Sources of Knowledge About Cryptocurrencies: Polish Students Perspective <p>People obtain knowledge from different sources, depending on the issues that they wish to analyze or resolve. In this paper, the authors examine the sources of knowledge on cryptocurrencies that can be useful for young people. The authors used a survey questionnaire to collect empirical data. The sample consisted of students from Polish universities representing the population that is particularly interested in new technologies and solutions emerging on the market, as exemplified by cryptocurrencies. The purpose of this paper is to find an answer to the main research question: What sources of knowledge about cryptocurrencies have students used? Two criteria were taken into account, namely the respondents’ gender and the location of the universities where they studied. The general results showed that students choose modern, preferably well-known sources of knowledge about cryptocurrencies such as popular information websites and social media as well as information provided by their family and friends. The gender analysis showed that the main differences concern the sources of knowledge on cryptocurrencies: popular information websites were chosen more often by men, whereas television and radio were used more frequently by females. Regarding the location of the university, our findings showed that the approach of students to sources of knowledge tends to be similar, regardless of whether they study in Warsaw or Katowice. A difference was found for only one variable, i.e., family and friends. Thus, family and friends were a source of knowledge that students from Warsaw used more frequently than those from Katowice. It may indicate that metropolitan students are more sociable or family-minded.</p> Monika Eisenbardt, Tomasz Eisenbardt Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Learning and Energy-efficient Renovation of Residential Buildings: The user Perspective <p>Renovation of residential buildings has gained more attention in recent years. There are several challenges connected to energy efficient renovation of existing buildings. European Commission acknowledges the challenges and emphasizes the need to replicate best practices and learn from lessons. Several research studies have been conducted on the topic of energy-efficient renovation of residential buildings, some of which have highlighted significant aspects that are to be considered in the renovation efforts / projects. One of the aspects is user perspective that encompasses, among other things, user involvement and user behaviour. Knowledge sharing and learning play a significant role in developing and ensuring the user behaviour that is suitable for harvesting the intended benefits of energy-efficient renovation efforts. There can be wonderful energy-efficient solutions that can reduce greenhouse gas emission and promote sustainability. But, if the solutions are not used appropriately by the user, then it will hinder achieving the expected positive effect. As a result, developing and implementing the solutions in the first place will lose its very purpose. This paper looks at the user perspective in energy-efficient renovation of residential buildings and describe the learning-points associated with it. Focusing on these learning-points and the user perspective itself has its implication on wider issues such as policy making and future energy consumption. In addition, this paper summarises basic knowledge on understanding users' behaviour regarding energy and consumption, as well as briefly describes tools and examples of research projects that incorporate the users' perspective in their design. This paper is based on narrative literature study. It touches upon aspects related to the Sustainable Development Goals 11 (Sustainable cities and communities) and 13 (Climate action), at least to a certain extent. This paper is connected to an EU-project called "REZBUILD" (, which focuses on developing decision and planning support for accomplishing near zero-emission in renovation of residential buildings.</p> Anandasivakumar Ekambaram, Evgenia Gorantonaki, Bjørn S. von der Leyen Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Developing a Training and Educational Programme for Learning Energy-efficient Building Renovation <p>The building construction industry has a significant potential to develop and apply energy efficient solutions, and hence contribute to address climate and environmental concerns. Energy efficient solutions are applied not only in new buildings, but also in refurbishment / renovation of existing buildings. Energy efficient building renovation has become one of the notable aspects in the building construction industry in Europe. There are several challenges connected to energy efficient renovation of existing buildings. European Commission acknowledges the challenges and emphasizes the need to replicate best practices and learn from lessons. This paper is connected to an EU-project called "REZBUILD" (, which focuses on developing decision and planning support for accomplishing near zero-emission in refurbishment of dwellings. One of the main intentions of the project is to spread the usage of the solutions / concepts that are created in the project. This spreading can be seen as a dissemination and a knowledge sharing effort. The study that is associated with this paper contributes to this effort by describing development of a training and educational programme to facilitate acquisition of skills by industrialists and research infrastructures for implementing REZBUILD solutions / concepts in a real environment. The paper presents an overall guiding framework to provide an understanding of the wider context of the skill-gap and address the skill-gap in the construction industry. In this regard, an action plan for skill development at company, industry and government levels is used. And then, the paper provides a brief description of four major kinds of skills that are needed in the construction industry. Finally, it describes a structure of a training and educational programme. This structure includes, among other things, suggestions for contents of such a programme and some relevant aspects that are to be taken into consideration. The paper is based on narrative literature study.</p> Anandasivakumar Ekambaram, Nils Olsson Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Awareness, Adoption, and implementation of Building Information Modelling in Small and Medium Enterprises in the Moroccan AEC Industry <p>Building Information Modelling (BIM) has gained widespread popularity over the past decade, mainly in the Architecture, Engineering, and Construction (AEC) industry. The adoption of BIM in developed countries is already regulated as opposed to developing and underdeveloped countries. This study aims at filling the knowledge gap as to the adoption and implementation of BIM practices in small and medium enterprises (SMEs), with a focus on the Moroccan AEC industry. The main goals of this study are 1. to determine the BIM awareness level and adoption rate, 2. to assess the familiarity level, 3. to establish the benefits, challenges, and prospects of BIM. The results of this study have shown that BIM awareness is high, but its adoption and implementation are not, though promising as it is exponentially gaining the attention of AEC practitioners.</p> <p>&nbsp;</p> Hayat El Asri, Laila Benhlima Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Management and Practices of Real Estate Valuation in Turkey <p>The purpose of this research is to examine knowledge management (KM) and changes in the real estate (RE) valuation (V) profession in the case of Turkey, which is among the countries that are not fully transparent in RE investments, and to compare them with good practise examples. The increase in RE prices around the world, which started with the conditions of the COVID-19 period, while financial institution REV process and also creates dissatisfaction for buyers and sellers. While the world is experiencing an inflationary process, the rapid change in RE values ​​has made information management even more important in V in countries where there is no transparency in RE transactions. In this study, market players, KM in V accessible databases in V, software and web portals for valuers and companies, V workflows, number of RE sales with known transaction price information by year, number of RE sales with unknown transaction price information by year, value objection data by year, KM systems, public data sharing platforms, and legislation are looked at in the context of how they are used in the sample country. Literature research has been conducted in the field of information management since 2001 in the RE sector in the sample country and compared with world examples. In REV, the KM deficiencies needed to make more accurate value estimations for the benefit of credit institutions, collateral financing institutions, buyers, sellers, housing loan institutions, REV companies, and valuers have been researched. With its recommendations, good practise examples in the field of RE and REV in the world in KM are included. This study aims to be a reference source for future studies and discussions in this field by compiling knowledge on how KM is applied and used in the field of REV.</p> Celal Erdogdu, Inese Spica Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Relational Capital and Technology Brands Over Time <p>Study examines alternative metrics for assessing relational capital.&nbsp; Associated with intellectual capital, relational capital has to do with knowledge about external relationships.&nbsp;&nbsp; It is chiefly knowledge about customers, but also includes knowledge concerning all external entities such as regulators, collaborators, and others.</p> <p>&nbsp;</p> <p>Relational capital is not widely studied.&nbsp; It’s not even included in some popular metrics such as VAIC but is increasingly important in a digital world dependent on customer information, customer interactions, and customer relationships.&nbsp; The concept of brand equity is very similar though from another discipline and not often discussed with or related to the relational capital framework.&nbsp; But by bringing similar disciplines closer together, we can learn things that allow a better understanding of both.&nbsp; Brand equity is particular important to reference because a number of consultancies offer metrics for measuring it, particularly for firms with powerful brands.&nbsp; As a consequence, any alternative metrics suggested will have some baseline for comparison once brand equity is included.</p> <p>&nbsp;</p> <p>This study explores alternative metrics for relational capital, specifically using web-scraping sentiment analysis software to examine select brands.&nbsp; In this case, the study replicates previous work on technology brands, looking at key indicators for the top worldwide smartphone brands.&nbsp; The previous study examined them over a five-week period in early 2021, and this study continues the research with similar results from early 2022.&nbsp; Key metrics include sentiment (positive/negative), influencers, platforms (social networks, blogs, forums), location, and volume.&nbsp; Brands identified as more valuable by other metrics show more interest and more stability over time though all brands do show the potential for a change in value in response to circumstances.</p> Scott Erickson, Helen Rothberg Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 From Knowledge Management to Career Management and Related Concepts: Conceptual Model <p>Knowledge is a crucial factor for organizations’ competitiveness in today's labour market and, through knowledge management, Human Resources Management (HRM) can be more useful and effective. For several reasons, Career Management is one of the HRM categories less structured and cared for by organizations. However, having information for the proper management of employees' careers is relevant and considered of high importance, given the impact it has on the development and retention of employees. The employees’ development includes increased knowledge, skills and abilities by each individual, which boosts the progression of his career. Managing knowledge from a perspective that accommodates career management seems to be structural for both organizations and their employees. Based on this premise, this article reviews the literature articulating five concepts: two from the knowledge theoretical field, such as Knowledge Management and Organizational Memory, and three from the HRM field, facing the topics of Talent Management, Career Management and People Analytics. The five concepts are explored, as are the relationships between them. The aim of this article translates into the interrelational description of the five concepts, to understand their common aspects and, thus, expand the approaches to Career Management. The concepts were linked in pairs, due to the absence of literature that addresses the five concepts simultaneously. The theoretical analysis allowed the construction of a conceptual model, which enables understanding of the conceptual convergences and divergences in the organizational and personal ecosystem, supported by local and global knowledge. The model presented will be useful to guide organizations in creating broad Knowledge Management systems, focusing on the people, thus enhancing their management and development. At the same time, it will also be useful for all employees since the model presented aims to contribute to the capitalization of their potential and personal achievement capacity within the organization. Future research may empirically validate the pertinence and applicability of this conceptual model.</p> Rafael Ferreira Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Threats to Future Knowledge: The Impact of the Pandemic on Organisational Recordkeeping <p>This paper reports the outcomes from the first phase of an international research project investigating the impact of the COVID-19 pandemic on organisational recordkeeping. Recordkeeping is a critical component of organisational knowledge management, as the making and keeping of records as evidence of organisational activities and transactions enables core memory and accountability functions over time. Working from home during the pandemic has disrupted routines of records creation, storage, and management, and will likely result in substantial black holes in future knowledge.</p> <p>The objective of the first phase of our study was to find out what records-related initiatives were underway in academic settings and in archival institutions in the initial stages of this global crisis. We conducted an environmental scan, which showed that much attention was being paid to documenting the pandemic (e.g., collecting and preserving social media discussion, promoting the use of diaries by citizens); however, the provision of advice and standards for organisational recordkeeping at a time when regular access to organisational systems could not be guaranteed was largely missing. In the second phase, we designed a survey aimed at capturing the experiences of recordkeeping professionals who worked from home for varying lengths of time in Europe, North America, and Australasia.</p> <p>It is expected that this comparative study will help us envision a “new normal” for the time when the current health emergency is over. This paper concludes with a discussion of how our environmental scan and literature review have informed the multilingual survey that is currently underway.</p> Ragna Haraldsdóttir, Fiorella Foscarini, Charles Jeurgens, Gillian Oliver, Seren Wendelken, Viviane Hessami, Yu Jing Tey Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 How Innovation Is Created: A Conceptual Framework From a Knowledge-based View <p>Based on the knowledge-based view (KBV), knowledge is the most significant strategic resource of an organization. From a strategic management standpoint, connecting knowledge and performance is one of the most vital undertakings of any knowledge-based theory of an organization. However, most existing studies in this field left many questions unanswered. Although many researchers have recognized the importance of knowledge production in generating an organization’s competitive advantage, they have failed to establish a solid causality between organizational behaviors in knowledge creation and firm performance, and hence the mechanisms remain unclear. This study argues that the innovation process is characterized by the generation of new knowledge, where creative problem solving and new product development can occur and yield innovation results. Idea management and intellectual property, innovation process, and innovation portfolio and project management represent broad innovation processes. Thus, this study proposes a new conceptual framework to investigate the link between broad innovation processes and Small and Medium Enterprise (SME) performance. This novel perspective sheds light on how new knowledge generation, i.e., innovation, in the innovation process directly impacts SME performance, thereby connecting knowledge and firm performance via innovation processes.</p> Qiang Fu Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Sharing Information on Employment Conditions in Social Media by Representatives of Different Generations, and the Image of the Organization <p>Social media is becoming an increasingly popular source of information for Internet users. They set up their accounts on the well-known and most frequently used social networking sites in order to use them, inter alia, to exchange information on professional matters. By posting your opinions and comments about the employer, various photos or videos from the workplace, they have a positive or negative impact on the creation of the company's image.The article aims to identify the users' activity in social media in terms of sharing information about their workplace. The article presents the results of the research on: verification of the situations that determined the involvement of the respondents in the publication of negative opinions about the employer; identifying the motives for posting information on working conditions; specification of the types of entries from the company's life that affect its image.This article is an attempt to answer the question whether belonging to a specific generation group and the professional status of an employee influence the generation of positive or negative actions in social media, which translate into the company's image. The considerations carried out as part of the article were based on literature studies and the analysis of the results of surveys conducted in the fourth quarter of 2021 on a group of 530 people (representing 3 generations) from the Śląskie Voivodeship in Poland. The Baby Boomers generation did not take part in the study. </p> <p> </p> Joanna Gajda Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Exploring Social Media Knowledge as a Means for Fighting Corruption in CEE Countries <p>It is evidently seen that social networks are assessed widely in recent times as a means of sharing knowledge, and more importantly, resist control from influential entities compared to the regular media. Social media fight corruption by making information readily available in the form of analysis, endorsements, and through campaigns and collaboration. For this reason, some researchers are increasingly interested in how knowledge of social networks impacts our society leading to corruption reduction. In this paper, we explore the contribution of the knowledge of social media networks in reducing corruption within CEE countries. Regression analysis is employed to analyze an eighteen-year panel data (from 2002 to 2020), using secondary data from the World Bank, the World Press Freedom Index, and Transparency International of the selected CEE countries. We analyze social media variables such as social media usage, cultural tightness looseness (CTL) as independent variables and used press freedom, political stability index, and GDP per capita as control variables. Also, with corruption as a dependent variable, we used control of corruption index (CCI) and corruption perception index (CPI) to ascertain the social media network effect on corruption reduction. This article contributes to the existing knowledge by discovering the unique role that social media knowledge plays in reducing corruption in CEE countries. The result has shown that both social media usage and CTL significantly affect corruption and its reduction. In addition, it allows us to propose some practical implications for policymakers.</p> Mohammed Ibrahim Gariba, Solomon Gyamfi, Vita Jukneviciene Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Local ICT Firms’ Perspective on Planning Cooperation With City Government for Innovations <p>Local ICT firms can play an important role in creation of innovations which could support a smart city concept realization in a city. The topic of the paper is to present details of local ICT firms' perspective on cooperation with city government for production of innovations important in a smart city concept realization. There is a research gap in up-to-date studies concerning such a topic. Motivation of&nbsp; the author in preparing the paper was to make a step forward to fill this research gap through realizing the article’s main objective which was to answer the following question: ‘What is the perspective of local ICT firms and what are their expectations in the mentioned cooperation to result in production of innovations useful for the city?’ An additional question was ‘What is the attitude of local ICT firms towards inviting big international leaders in smart city projects for cooperation in the ICT industry?’ Critical research of the paper is first of all of empirical and qualitative nature. A review of the current international literature was of preliminary nature. The review was carried out in respect of a smart sustainable city, ICT innovations and public management, ICT innovations and their sustainability. The study concentrated on the case of the Polish city of Częstochowa. Semi-structured interviews were carried out with managers of six ICT local firms or units located in Częstochowa. The findings of the paper include a set of expectations of local ICT firms useful for city governments in planning cooperation with ICT firms for innovations. In analyzing the perspective of local ICT firms an important element was their attitude towards inviting big international leaders in the ICT industry in smart city for cooperation by the city government. The boundaries of the paper of the above nature limited its scope to the perspective of local ICT firms leaving outside e.g. the analysis of the city government perspective. In the future, the studies should be developed on: creating a comprehensive model of strategic planning of the cooperation between city government and ICT firms for Smart City sustainable innovations.</p> Konrad Głębocki Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 COVID-19 and Safety: A Theoretical Study with Applications <p>COVID-19 put people, organizations and societies under immense stress. That stress was related to fear. Fear meant trust was lost. When trust was lost, business and people were badly damaged, resulting in a massive societal disruption. The Old Normal from before the pandemic was based on presence at work, and the Pandemic Normal during the pandemic has been based on remote work; we believe that after the pandemic a New Normal based on hybrid work will be the dominant one. The three stages, Old Normal, Pandemic Normal and New Normal are all analysed from the perspective of the PPT (People, Processes and Technology) model of knowledge management (Edwards 2011).</p> <p>Underlying the analysis is the concept of safety as it refers to health, and especially <em>perceptions</em> of safety. Measures taken to prevent and/or mitigate the effects of COVID-19, such as lockdowns and compulsory wearing of masks, were completely beyond what most people, especially in Europe, Australasia and the Americas, had ever experienced. Assuming that government has a duty to ensure that its citizens feel safe, we look at both the pandemic period and the future in the light of this responsibility.</p> <p>The PPT model is used to consider various aspects of the situation, concentrating on the UK and Portugal as examples. The analysis includes what planning took place beforehand (if any), what preventative measures were put in place and when, how testing and contact tracing was organised and its links to the preventative measures, and the non-clinical aspects of vaccination and treatment. We consider what proved to be effective and what did not – at times a moving target; what lessons were learned during the pandemic; and crucially what lessons have been or should be learned for the future. Using the PPT terminology, the most critical area to get right seems to be the linkages from People to Processes.</p> <p>&nbsp;</p> Eduardo Tomé, Cátia Godinho, John Edwards Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Sharing and Managing Intellectual Capital in the Times of COVID-19: Evidence from Polish Restaurant Industry <p>Purpose: The aim of this paper is to show how restaurants in Poland managed their intellectual capital (IC) in the COVID-19 crisis and how knowledge sharing (KS) helped them to survive in those dynamically changing conditions. Methodology: The study is based on qualitative research – semi-structured interviews with a few restaurant owners and managers responsible for the business operations during the first year of COVID-19 pandemic. Findings: Research results show that one of the key factors in the restaurant survival is their IC. Proper management of this capital allowed businesses to adjust to this unprecedented situation. Dynamic and intense KS between restaurants’ owners, managers and employees fastened the process of adjustment and provided new kind of services necessary to successfully operate in the new reality. Research limitations: The paper takes into consideration only selected restaurants in the Pomeranian region in Poland. Hence, the results cannot be generalized. Practical implications: The paper shows how restaurants’ managers and owners used KS and IC management in order to adapt their business operations to the COVID-19 reality. That can be inspiring for entrepreneurs and help them fully utilize IC of their employees and coworkers, as well as discover the benefits of KS practices. The study also shows the idea of supportive restaurant community and its important role in KS. It also shows arising coopetition between businesses in order to survive violent changes in the socio-economic environment. Originality/value: The paper focuses on dealing with the COVID-19 problems in the restaurant industry from the KS and IC perspective. So far, there are few studies of this kind that take the catering sector as the main subject of the research. Findings can be helpful and valuable not only for academics, but also for entrepreneurs and managers that seek knowledge and solutions they can use in order to grow and develop their organizations in the turbulent environment.</p> Jagoda Goll, Krzysztof Zięba Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 I share, we Share? A Mixed-Method Analysis of Helping Behaviors, HRM Practices and Knowledge Sharing Behavior <p>Knowledge sharing represents a key process to create value in organizational environments that reflects a complex interplay of individual and organizational level factors. Driven and heavily reliant on individuals’ willingness to share with others, effective knowledge sharing behavior is fostered through organizational characteristics that can promote prosocial behaviors, such as structured Human Resources Management Practices (HRMP). Nevertheless, knowledge sharing represents an extra-role voluntary behavior that depends on individual intention to engage in altruistic behavior to help others. While several studies assess the mediation role of such helping behaviors (HB) between organizational conditions that can foster knowledge sharing, few studies explore the complex combination between HRMP and individual HB leading to knowledge sharing in organizations. Similarly, there is a lack of empirical evidence on how HRMP and HB can contribute to the absence of knowledge sharing. This study addresses such gaps by examining the impact of HRMP and altruistic HB as conditions leading to knowledge sharing in the service industry (n=130) using a mixed-methods approach. We follow a quantitative design, using a partial-least squares (PLS) analysis to explore the relationship between HRMP, HB and knowledge sharing. Then, we follow a qualitative design, using a fuzzy-set qualitative comparative approach (fsQCA) to identify complex configurations between HRMP, HB, age and education contributing to the presence and absence of knowledge sharing. Our quantitative findings find a positive relationship between both HRMP and HB leading to knowledge sharing behavior (KSB). Our qualitative findings present four alternative ways leading to knowledge sharing and corroborate the quantitative analysis. Additionally, qualitative results show four different configurations leading to the absence of knowledge sharing. We offer insight of the convergence of results, providing managerial approaches that can be used to promote KSB. Similarly, we recommend best practices to counter an absence of KSB given our methodological options and preventive practices inside the scope of Human Resources Management (HRM).</p> Tiago Gonçalves, Carla Curado, Natalia Martsenyuk Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Perceived Effect of Intellectual Capital on the Performance of a Higher Education Institution: A Case Study <p>During an increasingly competitive environment, where digital technologies play a crucial role, organisations began to seek competitive advantages in their intangible resources to survive. Therefore, organisations’ intellectual capital (IC) is considered an essential source of competitive advantages. Higher Education Institutions (HEI) have also recognised the relevance of this phenomenon since these organisations use their IC to produce knowledge. In response to the call to analyse IC in practice, which includes emerging countries, this paper’s goal is twofold. On the one hand, it aims to assess the perceptions of a Brazilian HEI’s internal stakeholders regarding the relative importance of each IC dimension. On the other hand, it intends to understand how IC influences the performance of these organisations. Additionally, it intends to comprehend how internal stakeholders perceive and might measure performance. A case study was conducted at the Brazilian Federal Institute of Education, Science and Technology of Mato Grosso. The findings suggest that the three traditional IC dimensions are equally important to create competitive advantages, although there is no unanimity regarding which is the most important. They also show that IC influences, through several means, the performance of the HEI, although there was a focus on individual performance and also on negative issues, something which may, potentially, be caused by some lack of knowledge regarding the IC concept. Another finding is the lack of awareness regarding the importance of digital technologies in improving IC. Finally, an overlap between IC and performance indicators has been noticed. This study contributes to developing awareness about the relevance of intellectual capital in HEIs pertaining to emerging countries and its importance in improving their performance.</p> Adriana Gradim, Elaine Neris, José Vale, Florinda Matos Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Smart Development Principles of Knowledge Ecosystem in an Industrial Cluster <p>This paper presents and analyses the principles to develop a knowledge ecosystem in the case of an industrial cluster – “a geographical concentration of interconnected companies, specialized suppliers, service providers, companies in related industries and associated institutions (trade / industry associations, universities, educational institutions) that compete but also cooperate” (Porter, 1990). In the scientific literature, knowledge ecosystem is relatively recent and less explored concept, which is mostly defined as a network of geographically co-located actors, primarily centred around a local university or another research organisation for knowledge search and creation (Almpanopoulou, 2019; Clarisse et al., 2014). Because industrial clusters are putting an emphasis on product commercialisation and creating value (business or innovation ecosystem), the development of knowledge ecosystem more or less reflects a quite fragmental point of view – it is sometimes understood simply as having an university or a research institute among the cluster members and organising particular training seminars, while cluster members may remain individualistic and passive regarding mutual knowledge sharing and creation (Jucevičius, Grumadaitė, Jucevičienė and Čeičytė, 2019). However, in this paper knowledge ecosystem is understood as a precondition of innovation and business ecosystem in order to deal with complex and wicked problems (Andersson and Törnberg, 2019). In addition, smart development is explored expanding digitalisation boundaries, while understanding a social system through the dimensions of agility, network-based, sustainability, learning, innovativeness (Jucevičius and Jucevičienė, 2017).</p> Kristina Grumadaitė, Giedrius Jucevičius, Sonata Staniulienė Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Management Models Supporting Causal Analysis in Project Design Creation <p>Correct implementation of the processes of building causal analysis frameworks is one of the critical elements to ensure success in the proper preparation of project designs. These frameworks are the foundations on which the provisions of the theory of change are based, and logic models illustrating causal links between input resources, activities, outputs, results (outcomes) and impacts, as well as identified problems related to the needs of stakeholders and their proposed solutions. The proper run of causal analyzes requires collecting and using significant resources of explicit and tacit knowledge related to the conducted community mapping, stakeholder analyzes (their needs and expectations), priorities of financing organizations, feasibility studies, and strategic analyzes of internal and external factors. Adequate support for managing this type of knowledge is essential to ensure the possibility of appropriate improvement of the planning, monitoring, and evaluation systems of projects and programs. One of the potentially available directions for developing research in supporting the management of valuable knowledge in the processes of causal analysis in project design creation may be solutions applying the extensive achievements of ICT systems modeling. The study discussed in this paper was carried out to find answers to the following research question: what is the possibility of using selected knowledge management models to support practical causal analysis that is beneficial in project design preparation? The primary purpose of this paper was to develop and pre-examine knowledge management and logic models in terms of their usefulness in the implementation of project design creation processes. Theoretical considerations related to the proposed models were supplemented with the offered possibilities of their implementation and the development of further research on the potential of improving designing systems, in particular when taking into account explicit and tacit knowledge valuable in the correct implementation of stakeholder expectations management processes for the success of projects and programs.</p> Tadeusz A. Grzeszczyk Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The New Normal Worklife: Lessons from the Pandemic <p>COVID-19 has contributed to a digitalization of communication, and in many cases to a distribution of an organization's workforce. Several organizations in Norway claim that they will adapt to a more flexible approach regarding allowing work from home (WFH) in a post-COVID-19 worklife and allow a more “hybrid” way of working.</p> <p>This paper describes how the long-term crisis has unfolded in a large governmental organization. The focus for the investigations have been on how the employees have experienced working from home, and how this will impact their post-COVID-19 worklife, all with a Knowledge Management (KM) perspective.</p> <p>Through qualitative interviews with managers’ and employees’ issues, like a lack of possibilities regarding informal communication and sharing of knowledge, have arisen. This implies that there is a need for addressing KM practices that secure a flow of information, learning conditions and job satisfaction in the post-COVID-19 workday.&nbsp;</p> Tone Vold, Hanne Haave, Ole Jørgen Ranglund Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 From NGOs with Knowledge: An Empirical Study on the Impact of Trust-Antecedents on Knowledge Transfer <p>This study investigates three trust-antecedents (competence, benevolence, and integrity) those influence knowledge transfer.&nbsp;&nbsp;These trust-antecedents play a key role in the transfer of knowledge&nbsp;from NGO employees&nbsp;to their beneficiaries. 2445 registered NGOs in Bangladesh are targeted for data collection. 460 useable questionnaires are taken into consideration (n=460) for the study. According to Correlations and Hierarchical Multiple Regression Analysis, these trust antecedents are having a significant positive impact on knowledge transfer.&nbsp; Because it is single-country research, one of the study's weaknesses is that its generalizability may be restricted. Future researchers may carry out similar studies in different contexts.</p> Sheikh Shamim Hasnain Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Lessons Learned process case study: An unintended enabler of upstream and downstream knowledge management capabilities at the European Space Agency <p>The paper presents a case study of the European Space Agency which has been coordinating internal knowledge management activities at the corporate level of the Agency for just over 6 years. In this time, previous, current, and future knowledge management activities have been respectively collected, supported, and planned with the immediate intent of addressing potential knowledge loss due to an on-going retirement wave – which will last until 2030. One of the ranges of knowledge management techniques applied is the lessons learned process, with associated means and tools being realised for the capture and exchange of experience.</p> <p>Through the focus on using the validated and evaluated lessons to achieve systematic learning, the lessons learned process has achieved learning at the point of use, rather than mostly keeping the learning within the established Lessons Learned tool, which has also had (unintentionally) caused an enabling effect for other organisational capabilities relating to not only knowledge but also information and data management.</p> <p>The Agency has then made a relatively rapid transition to adopting a systematic approach to Lessons Learned – by both creating the need for (pre-requisite) upstream and “downstream” capabilities. The downstream benefits (learning flowing out of the experience capture) has been achieved by identifying the process, product and people involved in the desired learning outcome, and assuring the learning is placed at this point. In taking the approach of broadening the reach of a traditional lessons learned process (mostly with the aim of more effectively addressing user needs), the establishment of lessons learned capabilities has also enabled the needed upstream development activities for the deployment of lessons learned itself. Aspects such as a solid IT infrastructure (common platform), a robust set of classification terms (taxonomy), and the existence of users with a clear identity (communities of practice).</p> <p>The paper will present the current (but rapidly progressing) status of lessons learned at ESA, and the upstream and downstream effects from the perspective of lessons learned as part of an overall organisational strategy to create a culture and climate of openness and sharing (knowledge management) and digitalisation (information and data management).</p> Andrew Herd, Francesca Piretti Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 How to Exchange Tacit Knowledge in Multicultural Discussion? <p>This qualitative study highlights the importance of considering the cultural gaps in interdisciplinary discussion, as people cannot transfer and exchange tacit knowledge without considering the cultural context. Past literature claims that the dialogue style of discussion is an effective approach for interdisciplinary discussion. However, specific cultures, such as collectivist and high-context cultures, do not accept conflict of opinions. The current study defines a two-part research question: How do cultural gaps affect the dialogue process among people who have different cultural values? How can tacit knowledge be exchanged in multicultural discussions?</p> <p>&nbsp;</p> <p>The study considers Japanese organisations which implemented dialogue-style workshops, as Japanese organisational members have cultural values, such as collectivism and high context, which do not match a dialogue style of discussion. Regarding the first question, the findings show that the participants do not understand tacit knowledge regarding dialogue when they are simply taught the process of how to conduct a dialogue style of discussion. Instead, they tend to use the discussion method based on their cultural context. The study clarifies that simple implementation of dialogue in organisations whose culture does not match it will not enable transfer of tacit knowledge, and participants will not use the dialogue method as expected.</p> <p>For the second question, the findings show that to exchange tacit knowledge, Japanese participants need a place where they feel safe to share tacit knowledge and build trust on others’ personality rather than their ability. The tendency to trust is related to the Japanese cultural value of low assertiveness, while assertive people tend to build trust based on others’ ability. This finding suggests that people will not exchange tacit knowledge with others who have different cultures without building a trust relationship. An organiser needs to provide a safe place, considering the difference in the trust-building process among people from different organizational cultures.</p> Yayoi Hirose Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Business Analytics and Firm Performance: A Literature Review <p>Technological advancements and increasingly available intra- and extra-organizational data have attracted firms to invest in business analytics. Despite the growing number of firms that have invested in business analytics, only some of them have been able to turn their investments into tangible business benefits. This has raised questions among researchers and practitioners about the causal ambiguity between business analytics adoption and firm performance outcomes. Consequently, academic research community has recently launched an endeavor to produce empirical evidence on the relationship between business analytics and firm performance, considering different complementary resources, capabilities, and mechanisms that could better explain what firms need to gain business benefits from business analytics (e.g., Brynjolfsson and McElheran, 2016; Gupta and George, 2016).</p> Henri Hussinki Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Mobilization in Agile Information Systems Projects: A Literature Analysis <p>This study focuses on how knowledge is mobilized in agile information systems (IS) projects. One crucial success factor of those projects is to mobilize knowledge through different knowledge management processes. It is vital to establish efficient knowledge management (KM) processes to generate a knowledge culture based on transparency and communication. Communication channels, digital tools, and platforms are essential for establishing a KM infrastructure supporting the knowledge work of the project organization. Thus, each IS implementation team should maintain a knowledge base and a knowledge potential at some level. However, this is not always the case. We conducted a literature review to survey the extant research on the role of KM in agile system development projects. The agile approach is often associated with the networking model and tacit knowledge. The findings indicate that the agile approach is supposed to promote KM. While tacit knowledge is rooted in the analogue process of continuous actions and informal communication, explicit knowledge is captured in digital records of documentation and databases. In KM, the <em>personalization</em> model (behavioural, networking) and the <em>codification</em> (technocratic, repository) model is central. The choice of system development method (agile versus plan-driven) influences how knowledge is mobilized in the project organization. An agile approach heavily relies on informal communication, tacit knowledge sharing, and light documentation. In contrast, the plan-driven methods such as the waterfall approach generate more explicit knowledge through documentation. Communities of practice are important structures for transforming from plan-driven to agile approaches. We present a framework showing specific challenges the literature identifies concerning the efficient mobilization of knowledge in the agile context. For large-scale agile projects, informal coordination mechanisms were important. This study identifies several measures for overcoming barriers and risks for knowledge sharing in the agile context.</p> Eli Hustad, Makoto Nakayama, Norma Sutcliffe, Merri Beckfield Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 A bibliometric analysis deconstructing research on how digitalisation affects knowledge workers <p>Whereas previous waves of automation have predominantly affected labour intensive work, current cognitive technologies enable automation and commoditization of knowledge intensive work. However, extant research provides limited understanding of how this man-machine collaboration will unfold. Moreover, knowledge intensive firms, such as professional service firms, are characterized by how professionals show a preference for autonomy, exhibiting a distaste for control, supervision, and formal organizational processes. Therefore, it is particularly prudent to investigate how knowledge workers will be affected by the introduction of technologies like AI, IoT and Big Data, giving special attention to their professional autonomy. However, there exist limited empirical studies on how the interaction between autonomous professionals and machines unfold in practice, and there exist no unifying theory explaining the effect of digitalization on this type of knowledge intensive work. To provide a starting point for subsequent research, we offer a structured literature review aided by a bibliometric analysis to identify core contributions that can identify and synthesize main dimensions in extant research. We experimented with different searches phrases at Web of Science, and ended up with combining (Digi* OR techno*) AND autonomy, which resulted in 3961 articles. By excluding irrelevant categories our result was 815 articles. We then performed a bibliometric analysis aided by VOSviewer and narrowed our dataset down to 15 core articles. A content analysis of these core articles identified three different goals of digital implementation; digital tools to enhance communication and sharing of information, digital tools for better decisions and digital tools for monitoring and control. We found paradoxical relations regarding worker autonomy and technology within all three goals. The content analysis points in the direction that the increased control following the new technology dominated the gained autonomy for knowledge professionals. We found three dominating factors that could be used to explain how the professionals perceived the change in autonomy. These are; what kind of job, what kind of technology and the professional’s attitude towards social status, technology, change and knowledge sharing. We suggest that practitioners who are implementing digital technologies must pay attention to relations that affect knowledge professionals perceived autonomy.</p> Henry Isegran, Mats Kuvene, Karl Joachim Breunig Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Patterns for Personal Business Model Canvas Applications – BE(A)ST, an Approach for Aware Career Development <p>The model in which after formal education a person obtains a stable occupation has been replaced by the career model of building many, often different individual development paths throughout the course of one’s life. It poses a huge challenge for higher education institutions. Universities must move from the current mode of ‘mass production’ of students to the approach that treats students individually according to their interests, values, passion and character traits. Furthermore, universities should focus not only on developing hard skills, but also universal competences that can positively affect their ability to adapt to the changing demands of the labour market. The education process usually involves many stakeholders: students themselves, academics, career office staff, parents, employers, or friends. Each of these groups has different levels of understanding of what a career is, what career planning is about, and what professional success means. Ideally, the university provides support for the personalization of educational pathways and career planning at various points of contact - classes, career offices, career related events. Students should also be motivated to actively develop their career identity and its connection to what makes them tick. Universities should offer career planning tools for various stakeholder groups tailored to their needs. Our approach called BE Aware STudent (BE(A)ST) is a comprehensive framework that enables universities to prepare students to be more agile in educational track individualization and increase students’ adaptability in the process of conscious career development. The key technique adopted for the BEAST approach is the <em>Personal Business Model Canvas</em> (PBMC). This paper presents the patterns of PBMC applications in the form of possible scenarios that may be used by students, educational staff members, and career office workers. Students can use the PBMC for educational track individualization and early career planning. Educational Staff Members can use the technique to present the market potential of the subject they teach and to prepare a reference model for possible job positions related to the subject matter of the classes. Career office workers may use PBMC for counselling students and collecting information on occupation requirements from employers.</p> Jacek Jakieła, Joanna Świętoniowska, Joanna Wójcik Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Stimulating Eco-innovation Development in Small and Medium-sized Enterprises: Ecolabnet Eco-innovation Network <p>The issues of the article concern the development of eco-innovations, which determine the level of eco-innovativeness not only of individual enterprises but also of regions and countries. Given the low level of eco-innovativeness in many economies of the world, it is necessary to take action targeted at increasing the objective level. Such a result can be obtained by saturating all business processes with eco-innovative solutions. An example of an initiative aimed at stimulating eco-innovative behavior is the Ecolabnet project, implemented by an international network of partners (Network of Service Providers for Eco-innovations in Manufacturing SMEs - Ecolabnet) representing research and development units from six Baltic Sea countries. The network has been established as a part of the ongoing Baltic Sea Region Interreg Programme 2014-2020. In order to support enterprises—SMEs in particular—in the development of eco-innovation, it is first necessary to diagnose their needs and expectations in this respect. These needs have been identified using surveys carried out among SMEs based in the Baltic Sea countries. In response to the identified needs, eight packages of eco-innovation services dedicated to SMEs have been developed: Business strategy, Eco-innovation management, Bio-based materials, Product design and development, 3D printing, Environmental assessment, Marketing, and Other eco-innovation expertise. For targeting the offered services more precisely, companies were categorized in terms of their eco-innovative attitudes. Six types of eco-identity were distinguished: Eco-Opportunist, Eco-Booster, Eco-Developer, Eco-Optimizer, Eco-Cautious, and Eco-Laggard. A digital collaboration tool (DCT) has been developed to enable unrestricted access to network resources, such as services and products. DCT stimulates the creation of a service providers network to support eco-innovative activities in small and medium-sized enterprises. The main objective of the article is to present the potential of the international network of Ecolabnet partners to stimulate the development of eco-innovation in enterprises.</p> Waldemar Jędrzejczyk Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The Knowledge Work of the Future and the Future of Knowledge Work <p style="font-weight: 400;"> Our paper investigates what forms the knowledge work design on a corporate level in the future. The future might be 2025, 2030, or 2035. The methodology includes interviews with researchers working with these issues in Telia and Telenor. These companies make their living from understanding the future of work both on a corporate and societal level. The main finding is that AI and robotics will be more advanced, but management and organizational structure will be the main changes. The work will be done more as distance work and through virtual teams. The management and organization of work through the coronavirus have opened for more work done independent of time and the workplace and in virtual teams. There is also predicted a lack of professionals and all types of employees in the years to come, leading both to compete for talent and increased importance in keeping the employed knowledge workers through internal career pipelines. AI and robotics will not reduce the need for professionals and employees. The steps will be taken towards an integrated digitalization that makes new opportunities for collaboration, communication, and knowledge work. The fundamental knowledge worker will be using more of his working time on significant business issues. The skills needed are technical, information management, knowledge management, project management, collaboration, communication, rhetoric, virtual team, creativity, and green problem-solving skills. There is a corporate need for ethical, cultural, tolerating, and sexual awareness. We may summarize the requirements as creative, sustainable, social, and perception manipulation intelligence. The future knowledge will be complex, and the knowledge worker will handle multiple skills in different situations. The future knowledge work will be dominated by increasingly autonomous workers co-opting automated digital systems to create and capture value. The education might be revamped into a more task-focused education offered through the work-life cycles. The revamping of education will also increase the overall employment, and we will not experience the mass unemployment described in the literature as the result of AI, robotics, and digitalization. We have identified that the literature uses the unit occupation and not the unit tasks for the predicted higher unemployment and gets the misinterpretation of negative consequences. The environmental issues and the climate crisis will be taken very seriously in the years to come. There will be cooperation between the political and corporate economies to do whatever is possible for sustainability in all internal and external processes to work greener and smarter. We will experience sustainability in action driven by a green leadership through a green strategy and green business models giving green services and products, reusing as much as possible, and using as few as possible resources to reduce the CO2 gases. This study concludes that there will be many small positive corporate and societal steps for each year towards 2030, improving the way of living and working together with environmental improvements. The reconstruction of the middle class is also emerging — neither a perfect nor an imperfect world.</p> Johan Olaisen, Birgit Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Ecosystem Approach to Addressing the Wicked Problems <p>Knowledge ecosystem is a relatively recent notion, which is primarily associated with the development of new knowledge through joint research and collaboration. They encompass the different actors that come together and search for new solutions and value propositions leading to the generation of new knowledge (Dattée, Alexy and Autio, 2018; Järvi, Almpanopoulou and Ritala, 2018). Knowledge ecosystems represent the networks of geographically co-located actors responsible for generating knowledge at the stage of pre-commercial engagement (Clarysse, 2014). The paper argues that the concept of knowledge ecosystems should not remain focused on public R&amp;D-driven initiatives, but can be extended into the more complex social fields, such as addressing the “wicked problems” in multi-stakeholder environments. Wicked problems are characterized by the lack of clear problem definition and causality. They contain many inherent contradictions, complex stakeholder perspectives, and uncertain outcomes of intervention. The extant traditional research on addressing the wicked problems is dominated by the agent perspective (e.g. design thinking approach to resolving complex issues). In this paper, we argue that the effective tackling of the wicked problems owes primarily to the existence of effective ecosystems as platforms for accessing and managing the diverse social knowledge. We contrast the ecosystem-as-affiliation vs. ecosystem-as-structure approaches (Adner, 2017), and prefigurative vs. partial form of knowledge ecosystem (Järvi, Almpanopoulou, Ritala, 2018). The discussion presented in the paper shows that ecosystem-as-affiliation view and prefigurative form of KE is more suitable for addressing the complexity of wicked problems. On the other hand, the ecosystem-as-structure view and partial form of knowledge ecosystem is more appropriate for large corporate and public actors in search of the transdisciplinary solutions in a predefined area of expertise.</p> Giedrius Jucevičius Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Co-producing knowledge: challenges of the transdisciplinary research in pandemic times <p>Human Factors is a broad area of interdisciplinary and transdisciplinary studies and research focused on the perspective of the interaction between organizational, group and individual factors that aims at improving the performance and safety of people in complex organizations and socio-technical environments.&nbsp; Knowledge to develop solutions to the complex problems that arise in this context can be co-produced by academic and non-academic actors through a transdisciplinary research framework that integrates the daily practices of stakeholders and creates structures that make co-production spaces effective for corporate’s practices. This paper present and discuss the strategies and challenges for developing spaces for human factors-based knowledge co-production on a transdisciplinary research project during the pandemic period of COVID-19. This ongoing research was designed to develop interactions and to co-produce knowledge aimed at the safety culture of companies in the oil and gas sector. Under the imposition of social distance and its consequent challenges, strategies to promote interaction, iteration, sharing, integration, co-creation, and co-production of knowledge had to be redesigned. Based on partial results, the research discusses and analyze the main dilemmas for the knowledge coproduction focusing on the 30 researchers, and on the knowledge coproduction between researchers and stakeholders. Although the COVID-19 pandemic had imposed new forms of relationships, the main challenges remained on the integration of knowledge as perceived by the research team. This paper presents the confrontation of the knowledge co-production challenges imposed by the new context associated with addressing two new constructs for the oil and gas industry, human factors and resilience, to improve safety culture. The discussion suggests and presents possibilities to overcome these challenges to continuous stimulate co-production of knowledge in these organizational environments.</p> Maria Angelica Jung Marques, Eduardo Giugliani, Jane Lucia Silva Santos Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Forms of Adaptation of Newcomers in Wikipedia as Online Sharing Knowledge Project <p><strong>Abstract</strong>: Wikipedia is one of the largest virtual communities of practice aimed at building and sharing knowledge online. Its ambitious goals require the cooperation of millions of users around the world. The development of the project has slowed down over the last few years, hence the acquisition and retention of new users is becoming more and more challenging. Consequently, properly organized adaptation, and encouragement of newcomers to become a part of the community emerges as a crucial issue for the existence of Wikipedia.</p> <p>This paper presents the results of the quantitative research carried out with the use of the content analysis method on the different language versions of Wikipedia. The issues investigated included the following aspects: the level of advancement of the newcomers’ adaptation process, the use of various adaptation tools, forms of welcoming and enhancing newcomers to learn and edit the Wikipedia content, while also their potential effect on the productivity and engagement of users.</p> <p>The results of the research indicate great diversity among the tools used, depending on the language version of the project. Not all the statements directed to the newcomers are encouraging and friendly, as some cultures create more restrictive and punitive content than the others. The latter leaves the newcomer with the responsibility for the process of learning the rules of behaviour of the Wikipedia community. The more advanced the adaptation process is, the more active and productive users are. The conclusions of the research may be of use to different virtual communities of practice and organizations which face the problem of adapting newcomers in the online activity connected with knowledge sharing.</p> Anna Karczewska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The use of Virtual Learning Environment for students effective engagement in the Higher Education Institutions through knowledge management and blended learning' <p>The purpose of this paper is to examine the continuously growing use of Virtual Learning Environment (VLE) for students’ effective engagement in Higher Education Institutions (HEIs) through knowledge management (KM) and blended learning (BL). Digital technology has transformed teaching and learning in such a way that VLE became indispensable part of HEIs to effectively engage students through blended learning. COVID-19 pandemic has severely affected organisations worldwide including the HEIs as institutions were compelled to close their campuses in response to lockdowns. The HEIs have responded with greater agility to transform campus teaching into virtual learning. VLE is relentlessly evolving in terms of scope and application while HEIs are renovating themselves in parallel ensuring a practical online platform for digital revolution. In this study, the identified research gap is determined to assess the level of students’ engagement in their higher education through KM and blended learning specifically using virtual learning activities. A cross-sectional quantitative methodological approach is employed to assess the use of VLE on students’ engagement through KM and blended learning. The students’ effective engagement is assessed by employing the research arithmetical analysis method based on five demographic factors including their “age, gender, field of study, ethnicity, and mode of study programme”. The collected data is systematically analysed to validate students’ cognitive, emotional, and behavioural engagement through KM and blended learning practices. The effective students’ engagement through KM and blended learning questionnaire ‘KMSEBL’© is industrialized, comprising of five essential demographic factors “age, gender, ethnicity, field of study, and mode of study”, containing 12 close-ended substances under three main dimensions to assess students’ effective engagement including ‘students’ cognitive, emotional, and behavioural factors. The data outcome is later evaluated applying the Differential Item Functioning (DIF) analysis, which indicates that students’ various groups and sub-groups responding in a different manner in context of elevated substances. The research result approves the role of technology innovation for enhanced students’ engagement in higher education through KM and blended learning practices. However, the future research will investigate what specific KM and blended learning activities are essential in engaging students from diverse demographic, geographic, psychographic groups.</p> Nasrullah Khilji Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Challenging the IC Theory: Suggestions for Some Ways Forward <p>Understanding how knowledge and related resources has permeated scholasticism and an intellectual capital (IC)-based view of the firm, and it has gained increasing weight in contemporary management literature. Manifold impacts of IC on organizational performance have been widely evidenced with management mechanisms for various IC dimensions to be found in most established organizations. As research is a strongly path-dependent activity, it seems natural that IC research may lean on classical frameworks and conceptualizations from prior decades. However, this consideration may be problematic, since large-scale changes in companies’ operating environments, such as digitalization, a crisis in sustainability, as well as reaction to the COVID-19 pandemic through remote-working initiatives. Consequently, call for new knowledge resources comes into play naturally. In this paper, an argument is made that the normative approaches for conceptualizing IC and its performance relevance must be updated. Further, we suggest that the new post-pandemic world of enterprise calls for novel understandings relevant to IC. To spur new thinking that offers a way forward, a theoretical model is proposed for a revised understanding of IC and its role in organizational viability. Important new issues are examined as related to various IC elements. The paper contributes to IC research by constructing a revised model of IC useful for generating topical research models suitable for development and testing in future theoretical and empirical studies. A set of potential research questions is outlined to guide additional research.</p> Aino Kianto, Sladjana Cabrilo Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Intellectual Capital Statement (ICS) – A Case Study from a Hungarian non-profit Joint Venture <p>An Intellectual Capital Statement (ICS) is a strategic management instrument for assessing and developing the Intellectual Capital (IC) of an organization. The ICS shows how IC is linked to corporate goals, business processes and the business success of an organization using indicators to measure these elements. By identifying the causal relationships between the different types of capital, improvement potentials are discovered, which can then be used profitably for the strategic and operational development of the organization. Therewith, the ICS is an essential tool for preserving the competitive edge and keeping business successful in the knowledge-based economy. The workshop-based approach to creating an ICS helps participants to gain new insights into how their own organization operates. It also provides concrete results in the form of prioritized recommendations for action to foster their organization’s sustainable development and consistent reporting. Against this background, a case study to outline selected essential steps of the ICS creation for an applied research a non-profit joint venture for computer science and control in Budapest is presented.</p> Florian Kidschun, Fabian Hecklau Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Managing Knowledge Through the Internet of Everything on an Example of Smart Estate <p>The paper presents the research pertaining to various forms of communication conducted in so called smart housing estate. The estate has been fitted with various types of equipment (sensors, tags, transducers), whose task is to provide information. The collected information is a source of knowledge that can be further utilised to ensure efficient management of buildings and the possibility of their communication with the environment. The issues presented in the paper pertain to the analysis of major situational phenomena that occur in a smart estate. The main tool of knowledge management constitute digital operations characteristic of the Internet of Everything. The considerations cover, among others, forms of monitoring of the most important areas of the estate, primarily with regard to ensuring the safety of the residents. By utilising smartphones one can acquire knowledge about monitoring own premises (outside and inside), opening hours of individual shops, post offices, chemists, libraries, etc. The knowledge gathered in this way allows for an insight, among others, into current timetables of all means of communication. It also allows for tracking emergencies with a possibility of informing the relevant services in advance. The paper presents the research that has been conducted among the persons that live in a smart estate, as well as persons who intend to dwell in one. The analysed issues included: residents’ knowledge about smart home solutions, areas in which residents utilise smart home solutions. managing the collected knowledge so as to introduce energy saving appliances. The paper refers to the advantages of utilising smart communication systems in residential buildings in a smart estate. It presents utilisation of the IoE in communicating with any element of a smart home in a smart estate through internet service based on cloud computing. It also characterizes the most vital elements of smart estate management. In a symbolic manner it presents elements, devices, equipment, objects, which based on the accumulated knowledge can be controlled through application of intelligent communication systems operating based on the concept of the Internet of Everything.</p> Leszek Kieltyka Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge sharing challenges in hybrid knowledge work: Lessons from Denmark <p>During the COVID-19 pandemic, knowledge workers worked from home (WFH) and had to share knowledge mainly online. Studies show that remote work influence knowledge sharing. Beyond the pandemic, several studies report that companies expect more people to work partly or fully from home or anywhere. Therefore, we investigate how knowledge workers experience working from home (WFH), full or part-time, and how it affects their work and knowledge sharing.</p> <p>We conducted an online survey at six different time points between May 2020 and November 2021, allowing us to analyse different working from home situations for the first time. Our survey included 23 questions covering positive and negative experiences from WFH and demographics. Data was collected from 3406 knowledge workers in Denmark working fully or partly from home.</p> <p>The answers were analysed by fitting proportional odds logistic regressions. During the lockdown around February 2021, when Danish restrictions were high, knowledge workers reported that they could focus less on their work at home than at other points of time when they were allowed back in the office. Furthermore, they missed seeing their colleagues more during the lockdown period than at times when the society was completely open again, as they felt a lack of discussion and creative problem-solving. Despite using software solutions for collaboration and communication, knowledge workers missed opportunities for knowledge sharing when WFH. In general, during the whole period, female respondents reported that they got more time to focus on their work when WFH than males did. Finally, older respondents experienced more time to focus on work than the young respondents did when WFH.</p> <p>The results show the differences in the situation of knowledge workers, whether it is enforced or flexible/voluntary to work from home. Thus, this study contributes to a better understanding of the challenges when knowledge workers WFH, which groups of knowledge workers can gain from WFH regarding efficiency and knowledge sharing needs. Beyond the pandemic, when companies want to offer more flexibility to WFH, this study provides conclusions on which conditions to be aware of to ensure efficient knowledge sharing.</p> Kathrin Kirchner, Christine Ipsen, Anders Reenberg Andersen Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Why Knowledge Management for Sustainability needs a Sustainability Mindset <p>Although the United Nations (UN) Sustainable Development Goals (SDGs) express urgency for actions, the UN also reports that reaching these goals as planned is very challenging. It has been argued that a mindset paradigm shift is needed and this paper will show that knowledge management (KM) can play an important part in this shift. Knowledge of sustainability is often complex, systemic and hard to capture (tacit), leading to specific challenges in its management. To address these, a three-step process, DCA, had been proposed beginning with defining (D) what knowledge is needed, then collecting (C) and acting (A) upon it. Focusing specifically on the defining step (D) and on tacit knowledge as the most challenging aspects, the paper proposes two improvements: first, to integrate Nonaka et al’s SECI model (Socialize, Externalize, Combine, Internalize) that describes how tacit knowledge can be externalized and shared. Secondly, the Sustainability Mindset by Rimanoczy is proposed as framework that aligns values and allows discovery and formulation of tacit sustainability knowledge along its content areas and principles. It is posited that when tacit understanding becomes more tangible, shifts in mindset can occur more readily, and vice versa, that a broadened mindset eases sense-making of tacit knowledge, thus creating a cycle of growth and change for the organization. The Sustainability Mindset Indicator (SMI), a personal development tool is proposed to operationalize the development of the sustainability mindset, and said exploration of tacit knowledge, which combined with tools from the SECI model may offer managers concrete tools to define the knowledge their organizations need on their pathway to change towards sustainability and fulfillment of SDGs.</p> Beate Klingenberg, Helen N. Rothberg Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge management and corporate social responsibility interactions in theory and practice <p>Knowledge management (KM) in the context of corporate social responsibility (CSR) is a new and challenging topic. The possibilities of effectively introducing this process within an organisation and the global trend of its implementation are signals that the topic is worth taking a closer look at. Knowledge management brings the benefits necessary to effectively conduct business. When designed consciously and appropriately, they can increase the effectiveness of business activities and strengthen a company's competitive position. On the other hand, many companies have made the principles of sustainable development a part of their strategy. Knowledge management in the area of CSR is related to important challenges. One of them is a commitment of the board of directors. Particular attention should also be paid to the needs of people in various positions and different company departments. Companies spend huge amounts of money to accumulate knowledge in various forms. However, they cannot turn this knowledge into concrete actions. This article aims to identify common areas of KM and CSR. How the application of both of them will enhance company performance. It utilizes the methods of literature analysis and company reports analysis, as well as own observations. The research was conducted in two stages. Stage 1: literature analysis and synthesis. Stage 2: Analysis of non-financial reports of selected entities. The research question is, how to use knowledge management in the context of CSR. The goal of this article is to show the resonance between knowledge management and corporate social responsibility. The conclusions presented in the article can be valuable for business professionals, small business owners, entrepreneurs, academics, researchers, and business students.</p> Patrycja Krawczyk Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Remote Negotiations during the COVID-19 Pandemic and Its Impact on Interorganisational Relations of Small and Medium-Sized Enterprises <p><strong>Abstract: </strong>Theoretical considerations show that negotiation is a very important element of interorganisational relations. According to the relationship model by P. S. Ring and A. H. van de Ven (1994), which is still valid today, negotiation is, besides the formation of commitments and their implementation, one of the 3 stages in the formation of interorganisational relationships. Efforts at the negotiation stage are often necessary to provide participants with an opportunity to assess the uncertainty involved in the transaction, the nature and substance of each participant's roles, the trust that can be placed in the other party, the rights and responsibilities of the participants in the transaction and the possible efficiency and equality of outcomes. This paper will attempt to answer the question of how the pandemic has changed the way business negotiations and talks are conducted and what impact this has on business relationships. To this end, with reference to the aforementioned business relationship model, research questions were formulated, the core of which was to reveal how remote negotiations affect the trust in the relationship and how the fact that remote negotiations affects the dynamics of the relationship, compared to face2face negotiations. The answers to the questions posed in this way were obtained by conducting a survey of Polish managers who are involved in negotiation on a daily basis and who have shifted their activities to online platforms during the pandemic.</p> Joanna Krzywda Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Relationship Between Self-Efficacy, Trust, and Knowledge Sharing Among IT Industry Employees Working Remotely <p>The COVID-19 pandemic has had an impact on socio-economic changes, including changes in the working environment. Remote working started to become widely applied. Consequently, there has been a growth in the level of interest in the organization of this form of work and the search for effective solutions that support labour efficiency in these particular conditions. One of the aspects that is gaining in significance in terms of working conditions that reduce direct face to face communication between employees is that of knowledge sharing. The aim of the paper was to analyse the dependencies between the chosen individual psychological variables and knowledge sharing in conditions of remote working. Emphasis was placed on the analysis of the relation between such variables as: self-efficacy and the level of interpersonal trust, while also knowledge sharing behaviour among the employees of the IT sector working remotely. A cross-sectional study model was applied. The study included 112 employees from the IT industry who worked remotely at the time of conducting the research. The following tools were used in the analysis: <em>Generalized Self-Efficacy Scale</em> (GSES) by Schwarzer, Jerusalem, Juczyński, a questionnaire entitled <em>Faith in a Person</em> by Hybiak, while also a self-designed survey. In the analysis, a strong positive correlation between self–efficacy and knowledge sharing and a moderate positive correlation between trust and knowledge sharing was noted among the employees of the IT sector. The research findings significantly broaden knowledge in the sphere of the individual factors influencing the effective organization of the process of knowledge management, while particularly knowledge sharing in conditions of remote working. It is possible to state that the employees of the IT sector, who are characterized by a high level of self–efficacy, while also more prone to trust others, display a greater willingness to share knowledge with other employees. Familiarity with the relations between knowledge sharing and the psychological variables may be useful, particularly for IT managers.</p> Ewelina Krzyżowska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Internal Development Strategies of Partners if Eco-Innovative Services Network: Consortium's Source of Knowledge <p>In the present paper, its authors present theoretical explanations and summarise developed in the research process stages of creating internal development strategies of R&amp;D entities, offering their eco-innovative services to SMEs, in collaboration with the partners of the created organisational network – also termed as consortium of eco-innovations. These stages included three primary dimensions: I) where a particular entity is at a given moment, II) what the given entity wants to achieve, III) how the entity intends to achieve its intentions? Therefore, twelve common procedures that regulated the development and implementation of internal development strategies were proposed and justified during consultations with all the partners of the network of eco-innovative services ECOLABNET (created in six Baltic Sea Region countries). In the context of the proposed procedures, on the example of the network of eco-innovative services ECOLABNET, the authors have summarised in the form of tables and visualised in the charts activities of all partners so as to compare them, and demonstrate similarities and differences in creating and implementing the strategies of internal development. On this basis, referring to the summarised research results, we have attempted to answer two research questions: 1) What are the similarities and what causes differences in the plans of internal development strategies with regard to economic differences of the partners of the international eco-innovation consortium – implementing a common goal of creating a network of service providers that support eco-innovative actions in small and medium-sized enterprises? 2) To what extent does the information about internal strategies and their implementation by the project partners influence development of accumulated knowledge that ensures: improving the collaboration of the created consortium with the sector of small and medium-sized enterprises and development of eco-innovative initiatives with reference to the needs indicated by the beneficiaries (present and prospective needs)?</p> Robert Kuceba, Grzegorz Chmielarz Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Social capital, human capital, tacit knowledge, and innovations, A Polish-US cross-country study <p>This study measures the relationship between human and social capital (internal and external) and tacit knowledge sharing's influence on innovativeness among knowledge workers employed in Polish (n=1050) and US (n=1118) organizations. The structural equation modeling method revealed that internal social capital matters more for organizational innovativeness in the US. In Poland, both external and internal were important. Specifically, in the US, external social capital supports internal innovativeness directly and external - indirectly. On the contrary, in Poland, social capital directly influences internal and external innovativeness.</p> <p>These differences are partially due to country differences regarding public and private financing. Also apparent is the need for strong social bonds between employees in innovative companies. Furthermore, this study confirms that internal innovativeness is vital for external innovativeness and reveals that social capital is a structural enabler for innovativeness, given its critical role in the distribution of tacit knowledge.</p> <p>&nbsp;</p> Wioleta Kucharska, Scott Erickson Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 Knowledge Sharing Co-operative Structures: The Case of WikiProjects <p>The effects of cooperation that may be observed based on voluntary activities of a global institution online like Wikipedia illustrate the social potential arising from the spontaneous need for activity. The basic activity of a Wikipedia user by way of assumption comes down to the creation of verbal content. The maintenance of high quality in the contents presented through controlling their verifiability is already a multi-faceted form of cooperation. The quintessence of such cooperation is the organization of Wikipedia users around internal WikiProjects.</p> <p>The research presented in the paper aimed to verify the magnitude of WikiProjects from the viewpoint of the number of users of Wikipedia, the most frequent number of participants of WikiProjects, and their compliance with the numeracy of groups and communities in the notion of Dunbar. Moreover, it was assumed that the number of WikiProjects in a given language version, while also the number of their participants is associated with the indicator of individualism-collectivism (IDV) according to Hofstede. The method applied was the analysis of entries of the activities in WikiProjects, as well as the number of their participants.</p> <p>The research has shown that WikiProjects, as groups of Wikipedians working as a team, show a similarity to the layered community formation proposed by Dunbar. A positive correlation was also found between IDV and the number of WikiProjects for individual language versions. A high IDV mainly relates to countries with a high GDP per capita. In these countries, we are dealing with a developed IT infrastructure. The high level of participation in WikiProjects with a high IDV may also be motivated by the desire to build user’s position, as well as the desire to have an impact on the community as individuals. WikiProjects may fulfil the function of clubs, in which participants may try to build their autonomy in terms of activities to a certain extent, regardless of the entire system in which they operate. WikiProjects as a group of Wikipedia users working as a team indicate the similarity to the tiered creation of communities proposed by Dunbar.</p> Katarzyna Kukowska Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000 The role of mentorship in universities: the knowledge management framework <p><strong>Abstract</strong>: In this paper we discuss mentorship in the university context with a focus on knowledge sharing and creation.&nbsp; We assume from the outset that academics and actors representing practice, as well as students, can be considered as distinct or interlinked communities of practice, where the participants of the community share similar values, norms and practices that follow community-specific dominant logics. We suggest there is a role for mentors between academia, student life and fields of practice, and that the knowledge creation and sharing processes can take different formats, similar to changing mentor roles in facilitating or sharing the knowledge processes.</p> <p>We discuss the roles of mentors in the knowledge sharing contexts of communities of practice building on previous studies reflecting the professional identity of students and mentoring in those same contexts. We look at knowledge and learning&nbsp; as processes, acknowledging the specific nature of tacit and explicit knowledge following the perspectives from the SECI model&nbsp; and experiential learning. We further elaborate the role of mentors in sharing and building knowledge focusing on the university context. The results indicate that mentoring takes various forms and needs different enabling processes in different contexts within university cycles. The role of informal unexpected mentoring occurring within the ‘ordinary’ learning context is often ignored. The contribution of the paper provides a deeper understanding of mentoring in the university, as well as elaborating on the mentor as a knowledge activist contributing new insights in knowledge management discussions. The study has managerial implications related to new approaches to transforming mentoring from being an “add-on” activity to an integrated part of university curriculum development.</p> Professor Annukka Jyrämä, Kristina Kuznetsova-Bogdanovitsh Copyright (c) 2022 European Conference on Knowledge Management Thu, 25 Aug 2022 00:00:00 +0000