European Conference on Knowledge Management <p>The European Conference on Knowledge Management has been run on an annual basis since 2000. Conference Proceedings have been published each year and authors have been encouraged to upload their papers to university repositories. In addition the proceedings are indexed by a number of indexing bodies including WoS and Elsevier.</p> <p>From 2022 the publishers have decided to make all conference proceedings fully open access. Individual papers and full proceedings can be accessed via this system.</p> <p><strong>PLEASE NOTE THAT IF YOU WISH TO SUBMIT A PAPER TO THIS CONFERENCE YOU SHOULD VISIT THE CONFERENCE WEBSITE AT<a href=""></a> THIS PORTAL IS FOR AUTHORS OF ACCEPTED PAPERS ONLY.</strong></p> en-US (Louise Remenyi) (Sue Nugus) Tue, 05 Sep 2023 00:00:00 +0000 OJS 60 Knowledge Creation Among Managers and Supervisors in Palm oil Estates in Malaysia <p>Knowledge of planting and seeding is critical to ensure the healthy growth of palm oil trees, maintaining efficient harvesting systems, and achieving quality products. However, there is a lack of studies in the palm oil industry on how knowledge is created within the managerial and supervisory staff of palm oil plantations that can enhance the workflow and output. This research conceptualises four knowledge creation tools; Socialisation, Externalisation, Combination, and Internalisation (SECI) based on Nonaka’s Knowledge Spiral Theory. It is hoped the research can discover the knowledge creation tools most utilised among the Managers and Supervisory teams in palm oil estates in Malaysia who were the samples of this research. The findings of this research revealed that Socialisation and Combination significantly contributed to knowledge creation. However, Internalisation and Externalisation were not positively related to knowledge creation. When the data was analysed with moderating variables such as job category, upper management preferred using Socialisation tools while senior assistant or assistant managerial levels preferred Socialisation, Combination, and Internalisation. Furthermore, field supervisors or field conductor levels preferred utilising all four tools. As a result, Socialisation was identified as one of the major tools where there was a relationship with the three levels of job category. Therefore, plantation companies can develop relevant training programmes based on tacit-to-tacit conversion activities. The research data can be applied by plantation companies in Malaysia to implement appropriate training programmes for Managers, Assistant Managers, and Field Supervisors.</p> Zabeda Abdul Hamid, Shangkar Ganesh Chandiram, Rodrigue Fontaine Copyright (c) 2022 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 R&D cooperation and innovation networks: lessons from SME participation in H2020 <p>Portuguese SMEs are ‘catching-up’ to the European Commission’s goal of 20% for SME participation in H2020, representing16,7% of allocated funds.. Previous R&amp;D experience, and especially R&amp;D cooperation, have been identified as key determinants of participation in Framework Programmes, such as H2020. Thus, it is important to know SMEs that engage in these experiences and the drivers that lead them to it. This paper seeks to identify why and how SMEs gain collaborative experience with HEIs; what are the organizational characteristics that foster collaboration; the types &nbsp;of experiences in which SMEs are engaged with HEIs; the obstacles they face when applying for FP funding, and how these can be overcome. Lastly, we aim to draw lessons that foster SMEs’ participation in Framework Programmes. To achieve these goals, we conducted a survey with SMEs that collaborate with HEIs (N = 26), including SMEs that participated in H2020 and SMEs that didn’t. We then complemented the survey with six in-depth qualitative interviews with both FP participants and non-participants.</p> Ricardo Abreu, Jorge Antunes, Mafalda Escada, Muriel Pádua, Maria Teresa Patrício Copyright (c) 2022 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Empowering Rural Public Library Users Towards Sustainable Community Development Goal. <p>The Sustainable Development Goals (SDGs) are a set of international targets that were developed in 2015 by the United Nations. These goals aim to end poverty, protect the planet and ensure prosperity among human kind for all by the year 2030. They are divided into 17 goals and 169 targets that cover all aspects of life – including education, health care, housing, food, energy and climate, peace and justice, governance and sustainable economic growth. Plus, to ensure peace and prosperity. Empowerment is very important element for a community to become developed and to sustain the development. To be able to have self-empowerment, one must first have a sense of self-help and self-determination. Self-help and self-determination are related to the idea that helping one’s self will create collaboration and improve one’s quality of life (Christenson, 1989). Power in community development refers to the ability to influence change rather than the power to exploit or dominate others, it is an action of choice. This paper introduces Rural Community Learning Network (RCLN) Traits Model which offers a helpful insight for rural communities to value and support rural public library as community sustainable development center. This model was develop using qualitative approach through interviews with the rural public libraries’ staffs, users and non-users, observations, and examinations of documents. Thematic analysis has been used to identify the empowerment sustainability characters for the traits model. This study concluded that rural public libraries in Malaysia had not fully implemented the empowerment elements which is identified as an important element in rural libraries and community development.</p> Roziya Abu, Siti Khadijah Rafie, Haziah Sha'ari Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Factors influencing professional virtual communities towards public service efficiency <p>Communities of practice, which are often a central component of KM, are considered to be used to facilitate information sharing, resolve internal obstacles, and enhance mutual learning. The extensive use of ICT has enabled their transformation into a virtual environment – Professional Virtual Communities of Practice (VCoPs) – which is creating ideal conditions for collaborative information sharing and learning. This research examined factors predicting usage of the VCoP and how Malaysian public sector organisations, through their adoption, can influence their service efficiency. Based on the synthesis of the UTAUT2 and the DeLone &amp; McLean Model of IS Success, a quantitative approach was adopted for this research. 313 valid respondent data was collected using a questionnaire from public sector organisations that had adopted a VCoP as a knowledge sharing tool. A logical sequence of methods, encompassing descriptive and inferential analysis, followed by using Structured Equation Modelling (SEM), and the SmartPLS software was conducted to determine relevant statistical tests. The findings suggest that the Malaysian Public Sector will benefit from improving their knowledge sharing environment with a VCoP system. Establishing appropriate facilitating conditions, quality knowledge and an enjoyable and up-to-date digital tool will ensure continuous usage.</p> Geeta Albert, Goh See Kwong, Nor Takrim Ibrahim Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Learning Problems in a Remote Working Situation: A Generation Z Perspective <p>The transformations on the labour market related to the work modes, but also to the fact of new pension arrangements allowing early retirement, as well as the massive entry of the youngest generation of workers, known as generation Z, into the labour market, create numerous risks related to the irreversible loss of organisational knowledge, which cannot be replaced by external knowledge. New challenges that appear in modern companies are also connected with the massive implementation of remote work as a result of COVID pandemic. In these circumstances knowledge management and particularly knowledge transfer from employee to employee faced with new obstacles. In the context of the outlined econo-socio-demographic changes, the author of this paper focuses her analysis on answering the question of how remote working influences selected aspects of learning processes in organisations as experienced by Generation Z. The research was conducted in December 2022 on a sample of the Generation Z representatives with the aim to identify their experiences and opinions about the remote type of work. For the research purposes, the Likert scale-based questionnaire technique was applied. The data was analysed in the STATISTICA program using Kruskal-Wallis ANOVA on ranks test, Mann-Whitney test, and the Pearson's chi-square test. The results of the research reveal interesting dependencies between the respondents’ opinions and variables such as gender, the industry in which the remote work was conducted, size of the organisation, experience in remote working and the preferred form of work in the future.</p> Anna Albrychiewicz-Słocińska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management and HRM Innovation through Expatriates <p>In this study, the main objective is to understand how the international assignment is related to the acquisition and transfer of knowledge. As specific objectives, we intend to understand the international assignments motivations and to explore how the international assignment can impact the employee's career development. Through an exploratory case study approach, a qualitative research methodology was used to collect data, using a semi-structured interview with a group of stakeholders from an international company (five expatriates and two organisational representatives of expatriations process) in order to answer to the following research questions <em>which factors contribute to the acquisition and transfer of knowledge of expatriates in companies?</em> and <em>how does the acquisition and transfer of knowledge of expatriates in companies take place? </em>The interviews were verbatim transcript and data analysed according to thematic analysis procedures. Our findings show that expatriates are simultaneously agents of knowledge acquisition and knowledge transferring. In addition, expatriates have many high expectations about the useful of their knowledge transferring to home company, specifically in their organisational career evolution and for business innovation and competitiveness. Using the findings, on the one hand international companies can improve human resources system to fit their support practices to needs and expectations of their expatriates after return to home company. On the other hand, the knowledge brought from expatriation, helps organisations at the strategic level through market knowledge and enables the implementation of international innovation human resources policies and practices, contributing to the globalisation of the company. Some conclusions to the contributes to the knowledge management will be highlighted in the last part of the paper.</p> Dora Martins, Bruno Alexandre Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Sharing for Contextual Performance: An Empirical Study in the Ministry of Culture, Tourism and Antiquities in Iraq <p>Knowledge and knowledge sharing are the main drivers of economic development and the main key to enhancing performance. This research aims to examine the impact of the knowledge sharing (donating and collecting) on the contextual performance at Ministry of Culture, Tourism and Antiquities in Iraq. To achieve the objectives of the research, the descriptive and analytical approach was used through the distribution of (278) questionnaires to the employees at the Ministry. Structural equation modeling with AMOS v.28 was used to build the model and analyse the relationships between variables. The research found that knowledge sharing can create a performance culture for the Ministry employees by building and encouraging knowledge collecting and donating inside and outside their departments, which in turn, increase their skills and experience in developing the performance of their tasks and duties. The implications of the findings and suggestions for future research are discussed.</p> Sawasn Al-husseini Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Place of Academia in the Knowledge Triangle: How Students Recognize the Role of Scientists for Building an Innovation Ecosystem <p><strong>Abstract:</strong> Universities traditionally play a central role in building a thriving knowledge and innovation ecosystem. However, in many Central and Eastern European (CEE) countries, universities and research centres are hardly recognized by students as attractive places for career development or as partners for successful business endeavours. Many factors can explain why the public image of scientists in countries like Bulgaria is underestimated: from low investments and under-financed research to old research infrastructure, poor media coverage, low international mobility and lack of interest from local businesses. At the same time, new opportunities and investments remain hidden for students and young people who remain sceptical about pursuing a research career. Considering this, the paper aims to explore the main challenges for positioning Academia back in the centre of the innovation ecosystem. Starting with a short overview of the main pillars of the knowledge triangle, it further enlarges the analysis with the role of the new national institutions (such as Centre of Excellence and Centres of Competence) within the modern innovation ecosystem. Focusing on the researchers’ role, the paper summarizes how universities can further help to strengthen the knowledge sharing within the society. The paper is structured as follows. The literature review identifies the main components of the thriving innovation ecosystem, considering some of the pressing national and international challenges, recent technology opportunities and public expectations. Then, it presents the EU-level initiative – the European Researchers Night (ERN) role in boosting public awareness and interest in science. More specifically, it explores the K-TRIO project activities in Bulgaria from a knowledge-sharing perspective. In the next part it analyses the opinions of about 107 ICT students who took part during the last year in surveys and round tables dedicated to the role of researchers, research careers and research opportunities for building a sustainable innovation ecosystem. The outcomes of the surveys and round table discussions are presented along with the main conclusions and lessons learned, summarizing their perceptions, prejudices and recommendations. The last part highlights how working with young people and attracting them to Academia can boost its importance for the innovation ecosystem.</p> Dilyan Georgiev, Albena Antonova, Elissaveta Gourova Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Financial Literacy and its Relationship to the Indebtedness of a Bank's Customers <p>The success or failure of economic agents, especially families, depends on decision making, which in turn will depend on the capabilities, knowledge and skills acquired through financial education. In this sense, the lack of financial capabilities is considered one of the most pressing problems in today's societies. In Peru, one of the main barriers to financial inclusion is the lack of financial education; these low levels of education affect the contracting of active and passive operations in the financial system. The objective of this research was to determine the relationship between financial literacy and the indebtedness of the clients of a banking agency. The methodology has a quantitative approach, correlational level, cross-sectional and non-experimental design. The population considered is finite, 1600 customers in the bank and the study sample was 310 customers. A survey was used as a technique and a 36-question Likert scale questionnaire was used as an instrument. The correlational results present a Spearman's Rho =0.474; the research also finds that 73.23 % of the bank's clients are interested in knowing the interest rate (TCEA) before contracting a loan on the active operations side and on the passive operations side 54. Regarding savings, 60% of the bank's clients consider it important to save in the financial system, which is consistent with the fact that 65.49% tend to keep their savings in the banking system for a period of more than 12 months, demonstrating confidence in the Peruvian financial system. It is concluded that there is a relationship between financial literacy and the indebtedness of the clients of the Lima branch of a bank, obtaining a positive correlation.</p> Gerson Orlando Arce-Cruz, Juan Carlos Valencia-Mayuri, Wilder Oswaldo Jimenez-Rivera, William Miguel Jiménez Rivera, Franklin Cordova-Buiza Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management: The Value of Inter and Intra-firm Activities Towards Innovation Performance <p>Firms mainly depend on innovation to remain competitive in business. New knowledge is a major resource for firms on the path of achieving innovation performance. This paper seeks to examine how intra-firm and inter-firm activities promote knowledge sharing toward innovation performance. We used the variables channels of information to represent inter-firm activities and workplace organization methods to represent intra-firm knowledge-sharing activities. The proxies for innovation performance were product innovation and business process innovation. Cross-sectional country-level data from CIS 2018 for 17 countries within the EU region was used for our study. The OLS regression method was used for the analysis. While existing studies concentrate on inter-firm knowledge transfer and single country-level studies, our study focuses on a blend of intra-firm and intra-firm cross-country studies. We also emphasized the value of knowledge sharing and cognition in the knowledge transfer process toward achieving firm innovation performance. Our model was built on the knowledge-based view (KBV) and social network theory (SNT). We found that cross-functional workgroups, conferences, trade fairs and exhibitions have a positive significant impact on both product and business process innovation. Published patent had a significant impact on product innovation but was not statistically significant for business process innovation. In conclusion, we found that intra-firm knowledge-sharing activities impact more on innovation performance of firms more than inter-firm knowledge-sharing activities of firms in the EU. Our study is limited to using cross-sectional data and the number of countries within the EU involved in the study. We believe longitudinal data and the involvement of more EU countries in future studies will yield robust findings for more reliable inferences.</p> Emmanuel Ebo Arthur, Jan Stejskal Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Preconditions for the development of organizational knowledge ecosystem inside an audit firm <p>The paper aims to present key preconditions for the development of organizational knowledge ecosystem inside an audit firm. The audit activities represent a specific context for knowledge management, especially what concerns knowledge sharing and generation of new knowledge in organizational environment of formal rules and standards. We present the survey of audit firm employees (68) and their management by discussing the key challenges related to the dynamic knowledge sharing and new knowledge creation inside an audit firm. The paper investigates the nature of knowledge within an audit firm and analyses the cultural and structural aspects of KM practices that may lead to the emergence of ecosystem for sharing the existing and generating new knowledge. The paper adopts the intra-organizational perspective to knowledge ecosystem. The audit firm operates as knowledge organization that, despite its strong formal side, is a complex dynamic system of knowledge professionals, who form the different communities of practice inside the firm. Research presented in this paper helped identify the key challenges and opportunities for the emergent knowledge partnerships inside the professional audit firm. The key cultural preconditions behind the effective knowledge ecosystem - trust-based relations, organizational culture, positive horizontal and vertical relations, and strong intrinsic motivation to share knowledge - are in place. Research findings also reveal a good fit between the employee expectations and organizational practices. However, certain challenges need to be addressed, such as bringing out and embodying the tacit knowledge of employees, and the need for continuous upgrading of the processes of knowledge creation and integration. To establish an effective and sustainable knowledge ecosystem inside the professional services firm, the paper argues for striking a delicate balance between the formal and informal parts of organization, as well as its KM system.</p> Giedrius Jucevicius, Ema Aukscenyte Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Impact of Non-Human Actors in Communicating Meaning: Towards a Knowledge Translation Framework <p>Knowledge Translation is a core research topic in the field of knowledge sciences.&nbsp;&nbsp; To date, traditional research on knowledge translation has come from medical and health sciences.&nbsp; This is not surprising because in health sciences and medicine, there is a long tradition of review of evidence-based research, information dissemination and translating theory to application.&nbsp; While providing a strong foundation for understanding knowledge translation, research focused on the healthcare domain overlooks the scope or the scale of knowledge translation we all encounter every day in the course of living in the 21st century.&nbsp; In the knowledge economy, knowledge exchange and simple sharing represent an economic transaction.&nbsp;&nbsp; Wherever and whenever knowledge is exchanged, knowledge transactions should be as effective and efficient as possible to ensure the flow of knowledge is maximised.&nbsp; &nbsp;Knowledge exchange frequently occurs between human and non-human actors. In contrast, the traditional knowledge translation literature focuses on human-to-human knowledge translation. This paper looks at knowledge exchanges between human actors and non-human actors in two specific environments.&nbsp; The first is human-to-machine knowledge translation in service call centres. The second environment focuses on doctor-patient conversations during patient visits, with the participation of third-party non-human actors, e.g. machine transcription applications. These non-human actors create persistent records of exchanges between doctors and patients.&nbsp; They also have been found to generate high rates of errors in knowledge translation.&nbsp; The problems, challenges and opportunities involved in each of these fields are the focus of this paper.&nbsp; The authors identify factors that contribute to knowledge translation failures.</p> Alexeis Garcia-Perez, Professor Denise Bedford Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 SMEs in Collaborative Innovation Networks: A Maturity Model Evaluating their Absorptive Capacity <p>SMEs increasingly engage in Collaborative Innovation Networks (CINs) to access valuable knowledge for innovation from complementary partners. They deploy their absorptive capacity (ACAP) to make efficient use of this new external knowledge. Despite the importance of ACAP to support the contribution of SMEs to innovation throughout the lifecycle of a CIN, there is no operational measure to guide them regarding ACAP implementation to reach the network common innovation goal. We propose to design a grid-based maturity model allowing SMEs to evaluate their ACAP given their embedding contexts in CINs. We follow a mixed methods’ Design Science approach to define the content of the maturity model and adjust it by predicting the ACAP aspects that an SME should primarily master considering its context in a CIN. Our results expand academic understanding on the contingent peculiarities of ACAP by unveiling the natures of its practices and its contextual variability for the examined SMEs. We improve practice by providing SMEs with an assessment tool to early spot their ACAP deficiencies and implement the relevant corrective actions.</p> Lamiae Benhayoun, Marie-Anne Le Dain, Bouchaib Bahli Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Rejecting Innovation: How Italian Public Employees are Killing Creativity and Digitalisation <p>Within the general context of new ideas generation, there is a grey area that still concerns the organizational design solutions related to creativity. In fact, if personal characteristics and other community-related issues have been quite explored, some organizational mechanisms still need to be deepened. In this paper, we aim to investigate the impact of professional networks on Innovative Work Behaviour in the local government to achieve public value. We investigate the contribution of creativity in the digitalization of Italian public administration considering the contribution of public employees to developing knowledge management. Moreover, we investigate a community of 190 employees of municipalities divided into three macro categories: deputy employees, Managers and Senior Managers. An OSL regression model has been used to understand to what extent the degree of collaboration and advice among employees and their propensity to adopt digitalization in ordinary practice considering social capital variables. What emerges from the OLS regression is that despite accelerating the ordinary work using the leverage of digitalization and knowledge management, there is the custom of not applying the enormous benefit of process re-engineering and continuing their work attitude in what the economic literature defines as “the comfort zone”. The results consolidate the current literature about the creation of public value showing the resilience of public employees to change their state of mind reflecting any kind of innovation.</p> Marco Berardi, Andrea Ziruolo, Fabrizia Fontana Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Hologram of Firms with Respect to the Productive Fabric of a Region: A Case of Business Transformation through Knowledge Transfer in Medellín (Colombia) <p>The holographic principle states that the whole is contained in each of its parts. In this study, we apply the holographic concept to business studies, with a particular focus on how business transformation might have an impact on the growth of a region. Following an experimental approach, mixed methods research was used to collect descriptive data from a set of firms in Medellín (Colombia). Two measurements (MET1 and MET2) were performed as part of the management model (MM) implemented, which allowed us to quantify the variables defined in the MM. Once a transformation was evidenced, a second measurement was carried out to compare the results and identify improvements in each dimension of the intervened firms. Additionally, the findings of this research (conducted over the course of eight years) were contrasted, from a holographic perspective and per economic sector, with reports on the region’s economic growth provided by organisations such as the local chambers of commerce. Through the implementation of an MM developed by the Universidad de Envigado in a set of firms in the region, this study contributes to the literature on how the university impacts the industry through knowledge transfer.</p> Jorge Betancur, Rodriguez, G., Restrepo, J.P., Mr. Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 KM Challenges in Small KIBS Companies: Multi-case Analysis in Two Countries <p>Knowledge Intensive Business Services (KIBS) – i.e. companies like e.g. computer services, consulting, engineering, business communication, and R&amp;D support - are key players in the modern economies. They stimulate the innovativeness of businesses and societies. Their competitiveness is based on knowledge, which is their key production factor and also the kind of “goods” they sell. The large majority of KIBS companies have a small or medium size, which leads to major challenges because they manage their cognitive assets in a substantially informal and undeliberate way. They face several obstacles to managing knowledge, partly due to their limited resources, but also to the knowledge-intensive and intangible nature of their business processes and outputs. Such challenges, when not successfully identified and faced, may negatively impact competitiveness. The paper illustrates the findings of a qualitative investigation aimed at exploring the main KM challenges that KIBS SMEs face. These challenges were analysed with specific reference to the key KM processes, i.e.: knowledge acquisition, knowledge documentation and storage, knowledge sharing, knowledge application, and knowledge protection. The research is a multiple-case study based on interviews to key informants of 23 Italian and Polish KIBS SMEs of different sectors. The analysis made it possible to find recurring issues and highlight differences. The study provides food for thought for researchers and practitioners willing to clarify what KM processes need proper solutions for the effective management of knowledge in small KIBS.</p> Ettore Bolisani, Tomas Cherkos Kassaneh, Anna Lis, Enrico Scarso, Ewa Stolarek-Muszynska, Malgorzata Zieba Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Instrumental and Integrative Ethics in the Context of a Knowledge Management Policy <p>Governance structures and Knowledge Management Systems standards such as ISO 30401 and ISO 9001 ask for policies for knowledge management but leave open, how such a policy might be detailed. Depending on the preferences of owners, management or more extensive stakeholder groups, the assumptions about what is good and can therefore be considered as ethical, vary substantially. In the German literature, two authors represent two extremes of a wide spectrum of business ethics: Peter Ulrich and his Integrative Economic Ethics (Ulrich, 2007), positioning ethical behavior above all other corporate objectives on the one (politically left) side and Karl Homann with the Instrumental Ethic (Homann, 1999) and the general idea to maximize shareholder value on the other (politically right) side. Both European continental authors are distinct from the Anglo-American tradition of “business ethics” represented by Solomon (1994), Donaldson and Dunfee (1999) or Freemann (1984), who are, in general, less focused on principles, but suggest procedures that avoid risks for organizations (or their top managers) of being framed as unethical.</p> <p>Knowledge as an intangible asset and different to tangibles such as money, goods, or infrastructure, is usually not controlled by investors, but by employees of an organization and thus affects problems of agency (Jensen, 1976) or stewardship (Donaldson, 1982) in corporate governance. Questions of ownership, modes of sharing and transferring knowledge to development of new knowledge and strategies of utilizing knowledge to create value need to be answered in a way to attract the best knowledge professionals. The answers might help formulate a formally consistent policy for knowledge management that considers either position – or come up with a more balanced approach, which could be implemented with established governance structures or ethic management systems (Wieland, 2014).</p> <p>This paper discusses two qualitative positions of Homann and Ulrich in the context of knowledge management systems and knowledge as a corporate resource with the ambition to suggest recommendations to formulate a knowledge management policy that delivers on the formal requirements of ISO 30401.</p> Manfred Bornemann Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Dynamics and Expert Knowledge Translation: A Case Study <p>Knowledge dynamics means variation of knowledge in time and space. Over time, knowledge levels can increase through accumulation, or decrease through loss. Also, knowledge may change its quality through transformation from one form into another. In space, knowledge can move from one place to another one, generating a flow (i.e., knowledge flow). The present paper aims at analyzing the knowledge dynamics associated to the process of expert knowledge translation, present in almost all life domains. Knowledge translation is based on communication and transformation of knowledge. Among many models used to explain knowledge translation, we present in this paper the expert knowledge translation that is used whenever an expert is sharing his expertise with one or several individuals interested in that knowledge. We analyze the whole process of expert knowledge translation from a conceptual perspective and then we present a case study describing expert knowledge translation. Knowledge translation is necessary because the source and the receiver of the messages have different semantic domains and levels of understanding based on their education, background and their analytical skills. The main barrier in knowledge translation is the absorptive capacity of the receiver. If the absorptive capacity is rather small, the translation efficiency is very small. This situation can be improved if the translation process is broken into several smaller knowledge translation processes like in a cascade. The paper presents the model of such a cascade for expert knowledge translation showing how to construct it. As an application, the paper presents a case study focused on a company manufacturing gas turbines (GTM). The company is a global supplier of gas turbines and we show how engineering expert knowledge is translated in a cascade from design to manufacturing, automation, testing, installing and commissioning turbines to end users.</p> Constantin Bratianu, Alexeis Garcia-Perez Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Exploring Onboarding Processes for IT Professionals: The Role of Knowledge Management <p>A robust knowledge management (KM) strategy is essential for effective onboarding of new employees. Organizational knowledge plays a crucial role in helping new employees learn their work tasks and should be readily available for training purposes. This study examines how a public organization in Norway implements its onboarding process and facilitates knowledge sharing with new employees. We investigated various KM initiatives established in the organization and explored how knowledge is transferred to benefit new employees. Additionally, we examined how organizational culture influences knowledge sharing performance. The empirical data comprises 20 interviews conducted in the information technology department of the organization. The findings reveal that new employees should first receive training on specific work tasks related to their roles in the organization. Early productivity was considered significant during the onboarding process, while an overload of general knowledge about the organization was perceived as overwhelming. The public organization under study is known for its strong job security, which has fostered a collaborative environment among employees with low competitiveness. This openness encourages knowledge sharing and willingness to collaborate, as employees are not worried about losing their positions. This also results in a low threshold for seeking assistance from experienced colleagues during the onboarding process. The evidence suggests that much of the knowledge gained by employees during their employment period is acquired through informal settings, where experienced employees share knowledge with newcomers through direct communication.</p> <p>Based on the findings, this study proposes practical recommendations for improving the onboarding process. Effective practices such as mentorships, new employee gatherings, and the existing technical graduate program should be maintained. Suggestions for further enhancing the onboarding process include: (1) designing a networking initiative that integrates new employees outside the graduate program; (2) tailoring the competence plan to the role of each employee; (3) improving the content of the intranet with information about role descriptions and responsibilities, making it easier to identify "who knows what" in the organization; and (4) defining the reasons for using collaboration tools more extensively. Implications for KM in onboarding processes are outlined.</p> Vebjørn Brødsjø, Benjamin Sandøy, Eli Hustad Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Online Patient Account: A Tool to Support Older Adults or Digital Exclusion? <p>One of the conditions for the efficient operation of the healthcare system in Poland is the well-functioning information system, which for several years, has been moving towards full computerization. The application of new technologies in serving older adults is aimed at ensuring safety and extending and increasing their independence. The Online Patient Account (Internetowe Konto Pacjenta - IKP) is an electronic application in Poland that any patient can log in to view their health history free of charge. The aim of the present paper is to answer the question of whether the introduction of the Online Patient Account service in Poland leads to the elimination of barriers related to the dysfunction of the healthcare system, or to the secondary exclusion of older adults. The study used a diagnostic survey method based on a questionnaire technique that was addressed to older adults living in Poland. The survey was conducted in late 2022 and early 2023. The results obtained suggest the problem of digital exclusion of older adults, which may consequently exacerbate disparities in access to medical care. The results of the survey helped illustrate the specific situation of older adults and develop important recommendations for the inclusion of older members of society in the market of healthcare services. The research conducted shows that the IKP service, despite its potential to address inequalities in healthcare for older adults, is still in the development stage.</p> <p>&nbsp;</p> Magdalena Bsoul-Kopowska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Examining the Impact of Intra-group or Inter-group Social Capital on Innovative Climate in Enterprises of the Innovation Sector <p>One of the significant factors that have an impact on the level of innovativeness is that of the intra-group social capital and inter-group social capital. Both of these types of social capital support the innovative climate and may constitute a key attribute in creating new knowledge and innovation, which in turn increases the opportunities of enterprises in terms of market competition. The acceptance of the assumption that social capital has an impact on the creation of the innovative climate in enterprises facilitated the formulation of the research aim, which was to search for answers to the following three research questions: What is the scope of occurrence of the intra-group and inter-group of social capital in enterprises in the innovative sector in Poland? To what extent does the intra-group and inter-group of social capital have an impact on the processes that are favourable to creating knowledge and innovation in enterprises? To what extent does the intra-group and inter-group of social capital have an impact on the creating the innovative climate in enterprises? The assumed goal was executed thanks to the application of the survey method. Empirical research, together with the use of a standardized questionnaire was conducted by means of the CATI technique in 2022. A total of 575 department heads and employees of the innovative sector participated in the research. As a result of the research, significant statistical relations were discovered between the intra-group and inter-group of social capital and the indicators of the innovative climate. Likewise, the positive impact of their attributes on the intra-organizational processes was illustrated, which are favourable towards the creation of knowledge and innovation.</p> Felicjan Bylok Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Futurizing the Intellectual Capital Theory <p>Intellectual capital theory (IC) theory, which asserts that organisational value is for the most part created with intangible, knowledge-based resources, has become a prevalent way to approach the notion of business viability. Most IC research leans on the classical tripod of IC components, laid down by the first-generation researchers in the field. This tripod divides the value-generating knowledge assets into human capital, structural capital and relational capital; or, more simply put the value vested in an organisation’s personnel, internal structures and processes, and relationships. Even though this conceptualization has been challenged by some, it still remains the cornerstone of the IC-based view of the firm, and it is astutely followed by most researchers in this field. However, various large-scale technological, socio-political, and institutional changes have fundamentally changed the business environment and worklife in recent years. In this paper we argue that these changes call for a critical examination of the relevance of the classical conceptualizations of IC. It may be necessary to update the understanding concerning not only the most essential knowledge resources, but also the structure of IC and the way in which IC is related with new relevant organisational capabilities and aspects of organisational performance. The aim of this theoretical paper is to provide an overview of some of the most essential recent worklife trends that are likely to impact how IC should be understood: digitalization, remote work, gig work, open innovation, crowdsourcing, strive towards sustainability and resilience. Based on these, the paper puts forth a set of propositions concerning the needed novel perspectives for IC. In addition to constructing a novel theoretical framework and propositions for IC research, the paper functions as an introduction to the mini track on Futurizing the Intellectual Capital Theory and provides a common framework on which mini track participants can base their dialogue. </p> Aino Kianto, Sladjana Cabrilo Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Intellectual Capital for Enhancing Sustainable Industrialization: Towards the Sustainable Development Goal (SDG) 9 <p>Intellectual Capital (IC) has played a major role in driving growth, competitiveness, and sustainability over decades, improving people’s well-being and the economic performance of businesses. At the same time, the United Nation’s Sustainable Development Goals (SDGs) have emerged as an integrated approach to sustainable development principles of people, planet, prosperity, peace, and partnership, which represent one of the most urgent challenges in our times. The industrial sector is particularly challenged to adopt a sustainable approach to solving development issues by addressing the SDGs. Sustainable Development Goal 9 (SDG 9) is built on three interconnected pillars: infrastructure, industry, and innovation, all of which are strongly interconnected, sharing the common mission of achieving socially inclusive and environmentally sustainable economic development. By adopting SDG 9 and its related targets, the global community can benefit from an industrial development that is inclusive and sustainable, with an impact on all other SDGs. From a strategic perspective, IC is predominantly studied as a bundle of intangibles that creates value, thus embodying a set of resources that are decisive in sustaining competitive advantage, which is necessary for sustainability and for ensuring people’s well-being and economic growth, in line with SDGs. Despite an increasing number of studies exploring the links between IC and sustainability, a major gap emerges in what concerns the influence of IC on achieving SDGs in specific or interconnected goals. Based on the relevant literature, the aim of this paper is to explore how the characteristics of the IC can foster the 2030 Agenda for Sustainable Development, specifically, the sustainable and innovative development of organizations by adopting Goal 9 and its targets. This paper contributes to the literature on IC as a driver for SDGs. In more detail, it opens some avenues for future research on strengthening capabilities to solve development challenges, involving different actors, stakeholders, sectors, and regions.</p> Maria Cabrita, Lina Užienė, Alexeis Garcia-Perez , Jose Maria Viedma Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Innovational Leadership and Knowledge Sharing: The Mediator Role of Self-efficacy <p><strong>Abstract: </strong>Innovational leadership is a set of practices and skills that leaders develop to promote innovative behaviors in their workers at the individual and collective levels. This is a novel concept focused on one role of leaders: the facilitation of the generation of new or significantly improved products and services. Previous studies with other styles of leadership have shown that transformational leadership encourages a climate for innovative work behaviors, while transactional leadership influences exploitative innovation activities. Knowledge sharing involves the transfer of experience and expertise to facilitate business development and the accomplishment of organizational objectives. Self-efficacy is an individual´s confidence in their abilities to execute a particular task. It influences learning and performance. This research studied whether innovational leadership influences two types of knowledge sharing: tacit and explicit. At the same time, the role of self-efficacy as a mediator variable was evaluated. The sample consisted of 415 workers from different sectors in Colombia. According to the results, innovational leadership positively influenced tacit and explicit knowledge, although the effect on tacit knowledge was higher. Finally, self-efficacy played a mediator role in the relationship between innovational leadership and knowledge sharing. Additional research is suggested to explore the differences between innovational leadership and other types of leadership in the process of sharing tacit and explicit knowledge. At the same time, complementary investigations about the dynamics of innovational leadership are needed to understand why it affects more tacit knowledge than explicit knowledge.</p> Delio Ignacio Castaneda, Camilo Ramirez Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Linking Institutional Voids with Blind Spots Through Counter-Knowledge in the Spanish National Healthcare System <p>The current study suggests the presence of counter-knowledge to spread misperceptions or misunderstandings arising from the existence of institutional voids. Blind spots may be partly caused by such counter-knowledge that triggers the knowledge gaps of the actors in the face of the new information and knowledge society. Find or instance, when we talk about blind spots in the Spanish National Healthcare System (SNHS), we refer to the presence of incorrect stereotypes among the different actors, the feminisation of the profession even though the elderly population they serve continues to associate the figure of the doctor with the masculine role, the lack of awareness about the importance of data protection or cyberattacks. This study suggests that counter-knowledge is likely to result in the lack of clear vision after suffering from blind spots. Such counter-knowledge hinders people from things that most of us take for granted, which creates difficulties for engagement among multifaceted stakeholders with diverse expertise and specialities to overcome blind spots.</p> <p>&nbsp;</p> Juan Gabriel Cegarra Navarro, Aurora Martínez-Martínez, Raghda El Ebrashi, Anthony Wensley Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Role of the Intellectual Potential of Employees in Creating the Goodwill of a Teaching Hospital <p>Hospitals are medical entities providing health services to patients. The dominant share of labour costs in the cost structure of the healthcare entity is evidence of the critical role of employees in a hospital's activities. Specialized medical staff provide medical services and educate future medical staff, while also conducting clinical trials and supporting the development of medical technologies. The article aims to recognize the impact of the intellectual potential of employees on creating goodwill in a teaching hospital. The inference was made based on the financial data available on hospital employees' income and labour costs as factors in the development of the goodwill of a teaching hospital. The following research questions were posed: whether the existing legal regulations regarding the financing of the activities of teaching hospitals in Poland, including the costs of medical staff, are conducive to the creation and development of goodwill of teaching hospitals; whether the ratio of the value of operating revenues to labour &nbsp;costs can be considered as a determinant of the increase in the goodwill of a teaching hospital. The research was conducted based on reporting data for 2018 - 2019 involving selected teaching hospitals as the basic units associating high-class medical specialists. The research was empirical and based on quantitative and qualitative data. The analyses were of an expert nature, from the perspective of a statutory auditor and a long-term researcher of the problems of the functioning of medical entities - hospitals. The preliminary findings indicate that the intellectual capital of teaching hospitals is crucial in creating and developing the goodwill measured by the ratio of the value of operating revenues to labour costs. The considerations undertaken in the article are an essential voice in recognizing the conditions for developing hospitals as entities with intellectual capital that is helpful in solving health problems on an international scale. The article is a continuation of the author's research on the development of intellectual capital of employees of teaching hospitals in Poland.</p> Jolanta Chluska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Influence of Relational Intellectual Capital and Information Technology on Hospital Efficiency <p>Knowledge management and building intellectual capital are essential for effectively operating healthcare entities. Modern information and communication technologies have an increasing impact on the activities of healthcare entities, which is attributable to the relationship of ICT and purely medical technologies with the use of ICT in knowledge and intellectual capital management. Proper management of the areas of hospital activity mentioned above significantly impacts its effectiveness and efficiency. This paper aims to present and verify a model for determining the impact of the level of relational intellectual capital and the degree of maturity of information and communication technology on the quality and effectiveness of medical services provided by hospitals in Poland. The research model was created using structural equation modelling (SEM). The basic structural model consists of four constructs corresponding to the phenomena studied and the relationships between these constructs. Each construct, as a latent variable, has its measurement model. The measurement models use a survey conducted among the management staff of Polish hospitals. The questionnaires contain carefully selected questions that are indicators of SEM measurement models. The estimation of the model parameters and accuracy was assessed using the partial least squares structural equation modelling (SEM-PLS) methodology. The hypotheses proposed in the paper were verified positively. The model meets the required quality criteria, and all parameters are statistically significant. The level of relational intellectual capital and the degree of maturity of information and communication technology positively and significantly impact the quality and effectiveness of medical services provided in hospitals. The research findings may be helpful for hospital management at the strategic management level.</p> Andrzej Chluski Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management in the Ecolabnet Project: Practical and Theoretical Utilisation of Eco-innovations <p>The underlying objective of the paper is to analyse the process of managing theoretical and practical knowledge about eco-innovations, utilising it in ECOLABNET project. A network of project partners consisting of RDI institutions, Intermediary Organisations, and universities was established to promote exchange and dissemination of knowledge on eco-innovative solutions and services among Small and Medium-Sized Enterprises (SMEs) in the countries of the Baltic Sea Region. The paper presented the principles applied in the knowledge management (KM) process within the project with a particular stress on the research conducted on the group of European SMEs form the Baltic Sea Region (BSR), first stage of ECOLABNET project implementation. The research provided much needed knowledge on the project’s beneficiaries – SMEs form the BSR region and facilitated the adjustment of the offer of the project consortium. Expert knowledge, eco-innovative products and services that have been provided by the network of partners assist SMEs in implementing and commercialising eco-innovative solutions. In this way they significantly contribute to practical application of sustainability principles by expanding the offer of project beneficiaries (SMEs) with environmentally-friendly products and services. In addition, the author also, highlights the advantages of a combined approach including expertise in the form of theoretical knowledge being supported by prototypes of eco-innovations. Their particular role in strengthening the eco-innovative capabilities of the entire network and the overall success of the project have been detailed as well.</p> Grzegorz Chmielarz Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management in the Context of Remote Work in the Opinions of Employees. Challenges and Opportunities <p>The article presented here focuses on the determinants of knowledge management in a remote work environment. Information and knowledge management is an essential part of organizational management, which has been undergoing major changes as electronic media, mainly internet-based platforms, have been replacing traditional interpersonal contacts completely. Knowledge production, distribution and clarification are all subject to significant transformations under conditions of limited face-to-face contact. Changes in this scope imply significant problems in knowledge management, both at the level of knowledge creation and knowledge distribution as well as information perception and exchange. As an important resource for modern organizations operating in today's economy, knowledge is particularly susceptible to all kinds of distortions in its transmission, interpretation and application. Due to the above, there is need for an in-depth analysis of the issue, both at the theoretical level and, above all, at the empirical level. The main goal of this research is to show how remote work affects knowledge management in an organization. The research was conducted on a sample of 387 respondents belonging to the Z generation. A questionnaire based on the Likert scale was used for this purpose. The general conclusion that can be drawn from the research highlights the fact that, in relation to knowledge management, remote work mode works to varying degrees depending on the industry in which the organisation operates as well as its size.</p> Leszek Cichobłaziński Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Transfer in Hybrid Organizations: A case study of Smart Energy Community (SEC) <p>This paper presents a case study on knowledge transfer within hybrid organizations, specifically focusing on a Smart Energy Community (SEC) located in the Italian internal areas. Hybrid organizations, characterized by their blend of for-profit and non-profit motives, play a crucial role in addressing societal challenges while maintaining economic viability. Knowledge transfer, an essential aspect of knowledge management, becomes particularly significant within such organizations, as they navigate the complex terrain of innovation, collaboration, and sustainability. By examining the knowledge transfer practices within the SEC, this study aims to uncover valuable insights into the challenges, strategies, and outcomes of knowledge transfer in hybrid organizations. The findings contribute to the understanding of knowledge management in hybrid contexts and provide practical implications for organizations seeking to facilitate effective knowledge transfer. These insights result in the attempt to build up a replicable and transferable knowledge transfer model.</p> Simone Cifolelli, Andrea Ziruolo, Marco Berardi Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Tacit Knowledge and Skills Transfer in a Family Business During Generational Succession <p>The succession process remains a critical challenge in family businesses (Ramadani et al., 2015; Ramadani and Hoy, 2015), as this factor is connected to the low survival rate in the long term of the same. One of the reasons for this challenge may concern the successor's ability to adequately acquire the predecessor's silent and explicit knowledge and critical skills to maintain and improve the company's organizational performance. &nbsp;Much research focused on the successor profile (De Massis et al., 2008), highlighting the multiplicity of the skills requested. Recent studies show that the successor must have both hard and soft competence (Beeson, 2009). Hard skills refer to the technical skills related to work, cognitive skills, and traditional and learned skills (Bereiter and Scardamalia, 2006, Laker and Powell, 2011) or those objectively measurable and demonstrable skills, such as the ability to identify business opportunities, to develop a business vision, to create and manage business networks and their work (Bird and Jelinek, 1989; Chandler and Jensen, 1992; Charles-Pauvers et al., 2004, Laviolette, 2006). On the contrary, the transversal intangible and difficult-to-measure skills reflect "skills and traits that concern personality, attitude and behavior" (Moss &amp; Tilly, 2001) as motivation, communication, team spirit, and trust in themselves.</p> <p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Pertanto è essenziale trovare strumenti pratici, data la scarsa letteratura sul tema, per trasferire silenziose conoscenze, abilità, legittimità e credibilità, che sono di fondamentale importanza per i membri della famiglia di nuova generazione (Le Breton-Miller et al. , 2004).</span></span></p> <p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Fatte queste premesse, il nostro lavoro mira a rispondere alle seguenti domande</span></span></p> <ol> <li><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Quali sono gli strumenti di conoscenza tacita utilizzati nel trasferimento delle conoscenze?</span></span></li> <li><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Quali di essi sono utili per trasferire le competenze?</span></span></li> </ol> <p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">La metodologia di questo lavoro prevede la somministrazione di un colloquio semi-strutturato con aziende familiari che stanno vivendo il passaggio generazionale o lo hanno vissuto.</span></span></p> Concetta Lucia Cristofaro, Sabrina Bonomi, Rocco Reina Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 East vs West: Satisfaction With Knowledge Sharing Among Millennials <p>Knowledge sharing (KS) among individuals working together is complex and has an effect on their satisfaction. We adopt the self-determination theory and the theory of reasoned action to examine the relationship between millennials’ characteristics, KS and the resulting satisfaction. Using a mixed-method approach we address the antecedents of satisfaction in KS for 213 millennials attending Master programs in management at Polish and Portuguese business schools. The quantitative results show that knowledge characteristics influence KS as well as the fear of losing power due to KS. Knowledge complementarity and knowledge complexity positively contribute to KS. Knowledge complexity increases the fear of losing power due to KS, while knowledge complementarity decreases it, probably because individuals recognize complex knowledge as a more valuable one. The qualitative findings corroborate the quantitative results. Knowledge complementarity’s presence alone leads to KS, while its absence and knowledge complexity’s existence generate the fear of losing power. KS behavior and not being afraid of losing power due to KS lead to satisfaction from KS. The integration of both outputs is robust since quantitative results and qualitative findings converge: a) KS results from knowledge complementarity: knowledge complementarity relates positively to KS, which is consistent with a high level of knowledge complementarity providing a sufficient condition for a high level of KS; b) The fear of losing power results from the absence of knowledge complementarity and the existence of knowledge complexity, which is consistent with knowledge complementarity relating negatively to the fear of losing power and knowledge complexity relating positively to the fear of losing power; c) Satisfaction occurs when KS exists and the fear of losing power is absent, which is in line with KS relating positively to satisfaction and the fear of losing power due to KS relating negatively to satisfaction. Furthermore, the results show that millennial students’ satisfaction from KS is really a behavioral question and not a cultural one since there is no evidence of significant differences between the two subsamples. Millennials behave uniformly on Europe’s western and eastern ends.</p> Carla Curado, Mírian Oliveira, Paulo Lopes Henriques, Anna Dolot Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Stakeholder’s Perception of Subsequent Goodwill Measurement: An Analysis of IASB Comment Letters <p>Goodwill is the most intangible of intangibles and continues to generate great debate in academic, business, and regulatory circles, with no consensus on its subsequent measurement. In early 2020, the International Accounting Standards Board (IASB) published a discussion paper entitled <em>DP/2020/1 Business Combinations – Disclosures, Goodwill and Impairment</em>, to gather input on more useful disclosures on business combinations, bringing back to the discussion the subject of the subsequent measurement of goodwill. The IASB received comments on its proposed disclosures, as well as new evidence and arguments on how to account for goodwill, having received 193 comment letters from a wide range of stakeholders. This study aims to analyse the perception of those interested parties about the subsequent measurement of goodwill proposed by the IASB, as well as the arguments used for its reasoning. For this purpose, the content of stakeholder’s comment letters was analysed and classified as academics, auditors, investors, standard setters, preparers, regulators/securities, and others, and by region. In addition, the preparers’ comment letters were subclassified by sectors of activity to identify differences in the perception of preparers by industry. These differences point to the need to reflect on the existence of more than one goodwill measurement model, which best fits the sector of activity, a pioneering aspect in research on goodwill. The results reveal a preference trend for the systematic amortisation of goodwill. In all categories of stakeholders, apart from the "Others", the preference is for the reintroduction of goodwill amortisation. Similarly, most stakeholders in the Americas, Asia, Europe, and Oceania are in favour of reintroducing the systematic amortisation of goodwill. In some industries (Automotive, Banking, Luxury Goods, Electrical Appliances, Energy and Technology) no preparer prefers the impairment-only model, which suggests that perhaps in those sectors of activity, this model is not suitable. This study contributes to the literature on the subsequent measurement of goodwill, as well as to the different stakeholders, by presenting, under different perspectives of analysis, the respondents' preferences on the subsequent measurement of goodwill, as well as the arguments in favour of each model.</p> Mónica D'Orey, Carla Carvalho Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Identifying Knowledge Management Processes in Futures Research <p>Governments and organizations utilize Knowledge Management to create, share, use, and manage their knowledge to gain competitive and strategic advantages. They also use Futures Research techniques, such as Foresight, technology assessment, and technological forecasting, to comprehend the forces that shape the future and consequently affect them. Despite Knowledge Management and Futures Research being two distinct subjects, they support decision-making processes and help people make the right decisions, sharing unexplored similarities. However, there is a lack of understanding regarding the relationship between Knowledge Management and Futures Research, the integration of Futures Research techniques to support Knowledge Management processes within organizations, and how specific Futures Research techniques align with different knowledge dimensions. A brief search showed us that academic literature that combines knowledge from both areas is quite scarce. By identifying the similarities between Knowledge Management and Futures Research, this work aims to demonstrate how to apply Futures Research techniques to Knowledge Management processes, particularly in the SECI (Socialization, Externalization, Combination, and Internalization) knowledge creation and conversion model. Therefore, this study analyzes 53 Futures Research techniques, such as Scenarios, Brainstorming, Expert Panels, Delphi, and Bibliometrics, among others, to establish a relationship between Knowledge Management and Futures Research. The proposal also includes exploring the relationship between different Futures Research techniques and the four knowledge conversion dimensions according to the SECI model, providing justification for how Futures Research techniques can be helpful for knowledge conversion activities. With the relationships between Futures Research techniques and Knowledge Management processes established, a framework is provided for further development of practical guidance on how organizations and governments can integrate the implementation of Knowledge Management and Futures Research techniques, particularly with methods that are useful for decisions regarding technological investments. Understanding the relationship between Knowledge Management and Futures Research is expected to provide valuable insights for governments and organizations seeking to improve their decision-making processes through Knowledge Management.</p> Jonathan Augusto da Silva, Matheus Argôlo, Carlos Eduardo Barbosa, Yuri Oliveira de Lima, Herbert dos Santos, Alan Lyra, Jano de Souza Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Current State and Future Direction of Digital Knowledge Management in Small and Medium Enterprises <p>Systematic knowledge management is a decisive competitive advantage. While large companies can successfully implement knowledge management through dedicated people, tools, and processes, this topic poses major challenges for small and medium-sized enterprises. In this paper, we present the results of a qualitative study of knowledge management practices in different small and medium-sized enterprises. The results show that while on the one hand employees are aware of the importance of strategic knowledge management, on the other hand knowledge management is insufficiently implemented in the companies. Further, we also found that the potential of digital knowledge management is currently untapped. Consequently, there is a threat of knowledge loss due to staff turnover against the backdrop of demographic change and changing employment patterns. This likely loss of knowledge threatens the competitiveness and viability of the small and medium sized companies. Based on our findings, the article concludes with actionable recommendations for companies and future research tasks.</p> Yannick Dassen, Luca Liehner, Philipp Brauner, Simon Storms, Werner Herfs, Martina Ziefle Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Absorptive capacity in Fintechs: Evidence from Latin America <p>Fintechs use technologies to offer financial services in a different way than traditional ones. The Fintech sector has seen rapid growth in the global economy and has expanded access to financial services to a wide variety of users; consequently, it has drawn the attention of academics around the world. Being knowledge-intensive organisations, Fintechs can absorb knowledge as a key competence. Absorptive capacity – which includes practices to acquire, assimilate, transform, and apply knowledge - has been analysed in previous studies as a factor that can influence organisational performance. However, most studies have used data from developed countries. The objective of this ongoing study is to analyse the knowledge management (KM) practices used by a Latin American Fintech to absorb knowledge. For this, a case study with a qualitative approach will be presented, using data from an international company of Peruvian origin, specializing in leasing. Data was collected through interviews. The information collected was transcribed and categorized for analysis. The analysis will include content analysis and narrative analysis techniques, supported by Atlas.ti software. The results contribute to the KM literature in two ways: First, by describing how knowledge absorption occurs in Fintechs. Second, by systematizing evidence on how KM practices act in organisations in emerging contexts, to support absorption capacity, and consequently, contribute to organisational results. On the empirical side, this study provides specific insights to managers of companies in the financial and technological sectors in emerging contexts, on how and which practices implementing to improve KM in their organisations.</p> Paul Marcelo Pimentel Bernal, Guillermo Antonio Davila, Maria Teresa Cuenca-Jiménez, Susanne Durst Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Risks for Knowledge-uptake in Dutch Marine Spatial Planning: Incompatibilities Between Research and Policy-making <p>The rapid increase of Offshore Wind Farm (OWF) development in the North-Sea occurs under serious uncertainty, partly due to knowledge gaps concerning the North-Sea’s socio-ecological system. The situation is particularly urgent in the Netherlands due to the intense use of its maritime zone and related conflicts among stakeholders. Optimising the placement of OWFs requires the uptake of multidisciplinary knowledge in Marine Spatial Planning (MSP) policy through ongoing adaptation of policies to new knowledge. Currently, knowledge-uptake from research into policy is widely mentioned as a challenge for MSP, but knowledge management theory has hardly been applied to it. To be useful in the multidisciplinary environment of MSP, a common language about knowledge is needed to allow for cooperation between scientific disciplines and policy sectors. However, many risks exist that may hinder knowledge-uptake between research and policy-making. This thinking-gap between research and policy-making is recognised in many fields. However, MSP and relevant knowledge about the North-Sea is rapidly developing and understudied. This results in a high pressure and dynamic situation in a developing field which can be an insightful case to apply knowledge-management theory and provide new insights for scholars of MSP. This study focuses on risks for knowledge uptake that derive from incompatibilities between researchers and policy-makers in the use and development of knowledge within the context of OWF development and MSP. These incompatibilities range from differing timeframes and uses of data to more fundamental differences in roles between researchers desiring to understand the world, and policy-makers desiring to change it. Characteristics of MSP, such as the high political pressure and relative pioneering practice of MSP may exacerbate the impact of such incompatibilities. Notably, MSP may suffer from a focus on short-term policy-making, limited cumulative understanding and fragmentation in policy. The aim of this article is to consider the effect of incompatibilities between systems of research and policy-making on knowledge-uptake in Dutch MSP and how these may be exacerbated by characteristics of MSP. Using knowledge-management literature, a list of potential incompatibilities between systems of research and policy-making is drawn. Data was collected by means of document analysis, in-depth interviews with researchers and policy-makers, and observations of policy workshops, consortium meetings, and focus groups. Findings suggest that risks to knowledge-uptake are partially caused by the incompatibilities between research and policy-making and that the context of MSP exacerbates these incompatibilities in most instances. Simultaneously, some instances were found where MSP can actually help to decrease differences between researchers and policy-makers. However, the incompatibilities between researchers and policy-makers are so enduring that risks to knowledge-uptake still persist. Better joint understanding and recognition of differences between research and policy-making are required to limit the negative effect of incompatibilities between research and policy-making on knowledge uptake.</p> Jort Wabbe Vries, de, Christian Zuidema, Rozanne Spijkerboer Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge and Innovation Performance in Czech Firms: The Influence of Decision-Making Structure <p>There are plenty of factors that influence a company's innovation performance. They include, for example, the firm's strategy, organizational culture, size, and availability of resources. Besides these factors, a lot depends on the firm's leadership, attitude towards innovation, experience, and knowledge. The influence of external knowledge, like patents and inventions from other businesses, has been studied by researchers many times. However, previous scientific publications contain mixed evidence on the impact of external knowledge on a firm's innovation performance. Many of them defined separate factors, like innovation orientation or knowledge sources, as influential for the firm's innovativeness. However, not enough studies were made on firms' decision-making structure. Scholars suggested that decentralized companies are more likely to experiment in their innovation activities than centralized ones. We aim to determine the role of the decision-making structure in innovation performance by gaining external knowledge among firms in the Czech Republic. We contribute to the existing literature by distinguishing the firms by their legal statuses (sole proprietorship, partnership, shareholding company) and the presence/absence of a supervisory board. Our research is done by applying a quantitative method with empirical data. We use multiple linear regression and SPSS software to determine the influence of external knowledge acquisition and other related factors (R&amp;D inside and outside the firm, age, size) on innovation performance, with decision-making structure indicators included. We divide innovations into process and product ones. The study uses the World Bank Enterprise Survey data for the Czech Republic. The results of this paper present important outcomes for practitioners. They will prompt more efficient innovation strategies for firms, depending on their management type.</p> Denys Dmytrenko, Viktor Prokop Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Shortcomings of Current Performance Measurement and Management Systems: A Literature Review <p>The performance measurement system as a tool for knowledge sharing and continuous improvement plays a key role in the knowledge management development. Previous research indicates that performance measurement and management systems are not always successfully implemented to improve decision-making or knowledge management. Many failures relate to the behavioural aspects of performance management, but a systematic review of this topic is lacking. Therefore, the main aim of the paper is to explore the shortcomings of current performance measurement and management systems. The study conducted a systematic review of the literature of peer-reviewed articles over the past 20 years. The main shortcomings are analysed within the individual categories of technical and social control, especially in terms of design, implementation, and behavioural aspects. The findings revealed that the most common causes of shortcomings of measurement and management performance systems include technical problems, insufficient or late knowledge sharing, or the inability to effectively implement the entire system. An ineffective performance measurement and management system encourages bad decisions and wastes resources by misallocating them. Subsequently, this results in dysfunctional employee behaviour and deterioration in overall performance, which often even increases fear, reduces employee trust, and engagement. Based on the synthesis of the results, the paper suggests how to prevent the identified shortcomings to cause a rapid change in the behaviour of employees. From a theoretical contribution point of view, the research provides a comprehensive and clear view of the currently available theory of performance measurement and management systems. In terms of managerial implications, point out the shortcomings of current performance measurement and management systems and outline how to overcome them.</p> Anna Dvořáková, Michaela Kotková Stříteská Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Data Framework for Retrieving Failure Information from Earlier Plant Engineering Projects <p>Failures in context of industrial production are not only a burden and a main reason for committee and rework but can also be a chance. When failures occur within organizations, several authors and publications have pointed out the opportunities that come with them. Through failures, an organization gets the possibility to improve corresponding processes and avoid future mistakes preventively. This is especially true for manufacturing companies. Their customers trust that products are of a continuously high quality. In addition, these companies are facing enormous challenges, for example a higher product variety or an increasing product and production plant complexity. In times of limited human and financial resources, these challenges have a huge influence on the transfer of failure information. Often, companies (are forced to) have a structured process for how to handle failures within the organization, but fail to transfer the important information gained from them to a parallel plant or to a future project. Therefore, the aim of this paper is to present a framework, which allows retrieving earlier failures at the early stage of the plant engineering phase. This serves as a basis for the further development of a supporting system in the FertiRob project. To ensure transferability in industrial practice, the framework is explained using a real-life application demonstrator. In addition, an adjusted Why-Not-Analysis with (industry) project partners is conducted. This analysis shows that there are points that need to be considered in further development while the basic implementation is possible.</p> Robert Egel, Sabrina Karch, Bernd Kuhlenkötter, Arndt Lüder Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Intelligent Virtual Assistants and New Perspectives of Knowledge Acquisition <p>The objective of this article is to present a case of using artificial intelligence to support people from Generation Z in the process of assimilating knowledge. The AI-based tools aimed at improving language competence analyzed in the study included Intelligent Virtual Assistants (IVA): Google Assistant, Siri as well as web translators. The following research procedure was adopted: the experiment included an attempt to learn a foreign language using one of the IVAs or web translators. 251 Polish students decided to participate in the research. After the learning session, respondents completed a knowledge test concerning popular phrases in a given language. The results were related to the individual characteristics of the respondents and analyzed statistically. Interesting overall results were obtained. The data was also analyzed in subgroups, distinguished on the basis of gender, the tool used (web translator, IVAs: Google Assistant, and Siri) as well as the language chosen for learning a foreign language. The analyses were aimed at identifying differences conditioned by the gender of the learner. Another challenge was to identify the most effective tool and to determine which languages are the easiest and most difficult to learn using this method. In many cases, the acquisition of new vocabulary turned out to be very promising. This suggests that people’s adoption of such an innovative form of learning is a rather individual matter, varying from person to person. The study is designed to show a new perspective on acquiring knowledge, improving competence and learning in an informal way. In this case, learners use artificial assistants based on artificial intelligence and learning algorithms. This is certainly a controversial issue at present, but it is likely to become a common solution in the near future.</p> Tomasz Eisenbardt Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Impact of Knowledge and Experience on Opinion Formation: The Case of Cryptocurrencies <p>The aim of this paper was to investigate the influence of knowledge and experience in a specific domain on the formation of opinions regarding a particular issue. The research focused on cryptocurrencies, chosen due to their relatively new and unexplored nature in terms of opinion formation. A survey questionnaire was used to collect data from 778 university students, which were then analyzed using the SmartPLS package. The survey was conducted in Poland, a country where cryptocurrencies are treated relatively neutrally, not being banned but also not widely accepted as a means of payment. The main research question addressed whether previously acquired knowledge and experience with cryptocurrencies impact opinion formation. Four latent variables were examined: Experience, Perceived Benefits, Perceived Disadvantages, and Opinion Formation. The findings reveal that Experience has the strongest influence on Opinion Formation, followed by Perceived Benefits, which has a positive effect, and Perceived Disadvantages, which has a negative effect. Therefore, the hypotheses were supported, indicating a positive association between Perceived Benefits and Opinion Formation (H1), as well as between respondents' Experience with cryptocurrencies and Opinion Formation (H3). Additionally, H2 was supported, indicating a negative association between Perceived Disadvantages and Opinion Formation. Our research results enrich the literature, particularly in the field of interdisciplinary approaches to cryptocurrencies, knowledge, and experience.</p> Monika Eisenbardt, Tomasz Eisenbardt Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Visualization for Learning in Higher Education Contexts: Systemizing the Field <p>In contexts of higher learning, students must be supported effectively in developing their knowledge, skills, and competencies. Thus, faculty members (incl. lecturers and administrators) are faced with the management task to organize and align innovative teaching and learning formats. As we know from research, the use of knowledge visualization is both a facilitating tool for cognitive processing and learning itself, and for strategic decision-making processes within organizations. However, the literature on the types of (IT-enabled) knowledge visualization for learning in higher education contexts is highly fragmented and dispersed and includes different branches for researchers and practitioners. This makes it difficult to achieve an overview and find systematic and consistent visual approaches along students’ learning paths. By highlighting the role of knowledge visualization to support organizing innovative teaching and learning, we provide a systematic, structured overview of such approaches. The goal of this paper is thus to structure the field of knowledge visualization for lifelong and university-based learning based on seminal papers. For this purpose, we present a segmentation approach with six areas to analyse the role of knowledge visualization for learning in higher education contexts, namely: Visualizing Learning Offers (e.g., Curriculum Visualization Tools), Visual Learning Environments (e.g., Metaverse), Learning Content Visualization (e.g., Visual Variation Patterns), Visual Techniques for Learning (e.g., Concept Mapping), Visual Learning Analytics (e.g., Learner Dashboards), and Visualizing Learning Outcomes (e.g., Digital Course Badges). Based on systemizing key concepts, our paper concludes with promising future research avenues for each of the six areas, as well as for the domain of knowledge visualization for higher learning itself. We conclude with specific ideas how the area of visualizing learning offers can act as a spearhead for empirical research (and practice transfer) in the knowledge visualization domain. This should help practitioners and researchers from higher education contexts who consider lifelong learning as knowledge management task.</p> Christian Spletter, Martin Eppler Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Impact of the COVID-19 Pandemic on Investment Management in the Housing Market in Turkey <p>COVID-19 significantly impacted the management of investments in the residential property market. Changes in property demand, shifts in market volatility, financing challenges, changes in property management and changes in local regulations and policies are presented. The pandemic created a more challenging and unpredictable investment management (IM) environment in the residential property market. However, with proper knowledge management (KM) and investment strategies, investors may have opportunities to thrive in this changing market. Investment KM refers to identifying, capturing, organising and sharing information and expertise related to investment activities within an organisation. KM in residential investment involves developing a system for gathering, organising and using information and expertise related to buying, owning, and selling a property. COVID-19 significantly affected the property market. Effective KM in residential investment can help individuals make informed decisions, identify potential risks, and maximise the value of their investment. Like many others worldwide, the Turkish residential market was hit by COVID-19. The Turkish residential market has a few key points: financing, shifts in buyer preferences, and regulation changes. The pandemic hit Turkey's residential property market, leading to property price changes. The Turkish government implemented several residential policies to support the residential market and help individuals and families facing financial challenges due to the pandemic. Those policies did not eliminate the challenges but mitigated some of the negative effects of the pandemic on the market and helped individual investors. This article discusses house price changes in Turkey during the COVID-19 period, the factors affecting price changes, and the property policies that affect property price changes. This article analyses IM challenges and explores how KM can help individual property investors.</p> Celal Erdogdu, Inese Spica Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Relational Capital & Media Brands <p>Continuing a research program studying new metrics for relational capital, this paper reports on a new analysis of media brands, both traditional and newer entrants.&nbsp; Relational capital is a key aspect of the knowledge assets or intellectual capital of the firm.&nbsp; Unlike human capital (job-related knowledge) or structural capital (knowledge incorporated into the firm itself), relational capital has to do with external relationships.&nbsp; Specifically, knowledge about handling external relationships, especially those with customers.&nbsp; Relational capital is not a widely studied topic in knowledge management (KM) or intellectual capital (IC), including potential metrics.&nbsp; Brand equity, on the other hand, is an idea from another field that is well-known and much studied.&nbsp; While not the same concept as relational capital, it is clearly related as brand equity comes from a history of customer interactions and the value of the relationships built by the firm.&nbsp; Better knowledge of what satisfies customers plays an obvious role in building brand equity.&nbsp; But brand equity does not have a single, recognized method for calculation.&nbsp; Annual reports and rankings from marketing consulting firms routinely provide estimates of brand equity for high-value, well-known brands.&nbsp; Most of the other brands, not so much.&nbsp; Even so, if we know the brands with the highest equity values and can tie some additional metrics to that status, we can begin to uncover the level of customer knowledge held by individual firms and, by extension, relational capital in a wider variety of organizations.&nbsp; This study focuses on a brand sentiment analysis, using commercial software from Salesforce Social Studio.&nbsp; The web-scraping software collects mentions of a brand (or any keyword) across the web, not only social media but reviews, aggregators, and other sources of brand commentary.&nbsp; From that capability, an assessment of the brand’s meaning to users can be assessed at a point in time.&nbsp; In particular, this study looked at established media brands (New York Times, Wall Street Journal, etc.) and new media brands (Buzzfeed, Techcrunch, etc.) over a three-month period in early 2023.&nbsp; Data were collected on brand activity (volume), sentiment (positive/negative), sources, influencers, country of origin/language, and other indicators, including the variance of all the above measures.&nbsp; From there, comparisons can be made across the more established brands and the developing ones, as well as to high-equity brands from other industries (covered in other studies).&nbsp; As noted, some suggestions can then be made concerning what metrics to track over time to assess the ongoing value of relational capital.</p> Scott Erickson, Helen Rothberg Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Sharing Knowledge in Multi-generational Teams in Remote Working Conditions During the Covid-19 Pandemic <p>The economic crisis caused by the coronavirus pandemic has contributed to changing the philosophy of managing a multi-generational team. The COVID-19 pandemic is accompanied by a general atmosphere of uncertainty, which creates a sense of chaos and disorganization. Its effects are felt by numerous organizations from many industries. Entrepreneurs have the opportunity to maintain business continuity by implementing remote work. Companies are increasingly opening up to remote work, seeing many new opportunities in it that they want to actively use. Hence, there is an urgent need for companies to develop effective actions that will motivate a multi-generational team to share knowledge, strengthen its skills and competences in this area, and build commitment to ongoing work for optimal performance of permanent duties. Although it requires more effort, especially from the managerial staff, remote implementation of the duties entrusted to multi-generational teams may prove effective in achieving business goals thanks to the knowledge and experience of specialists. Team management in the covid reality has taught Polish managers that in order to stimulate people to be active in sharing knowledge, it will be crucial to show care for the needs of employees and integrate them with the goals of the organization. This approach underlies how companies manage multi-generational teams efficiently in the Covid reality and will pay off in the future.The considerations in the article were based on literature studies and the analysis of the results of surveys conducted from March to November 2022 on a group of 258 people representing all generations.The first part of the study is of a theoretical nature and discusses the factors determining the efficient sharing of knowledge in multi-generational teams in conditions of remote work forced by the epidemiological situation. The second part of the study concerns pilot studies conducted in Polish companies in order to obtain and analyze the opinions of employees regarding the conditions for sharing knowledge in the situation of remote work, which came suddenly. This article is an attempt to answer the question of whether belonging to a specific generational group has a positive effect on the transfer of knowledge during a pandemic. Obtaining a cross-sectional nature of the considerations is a contribution to further and extended research in the field of the issues raised.</p> Joanna Gajda Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 A Panel Regression Analysis of the Role of Globalization and Internet penetration on Economic Development in the Czech Republic and Slovakia. <p>It is evidently clear that globalization is seen widely in recent times as a means of a knowledge-based economy, and more importantly, an instrumental indicator to influence economic development. For this reason, some researchers are increasingly interested in how globalization impacts our society leading to economic growth. In this paper, we investigate the relationship between globalization, internet penetration, and economic development in the Czech Republic and Slovakia. Panel Regression analysis is employed to analyze twenty-two-year panel data (from 2000 to 2022), using secondary data from the World Bank, OECD, and UNDP databases of the selected countries. We analyze globalization variables such as trade openness, and internet penetration as independent variables and used infrastructural investment, political instability index, and labor force participation rate as control variables. Also, with economic development as a dependent variable, we used the Human development index, and GNI per capita to ascertain the effect of globalization and internet penetration on economic development. The results showed a significant positive correlation between trade openness with HDI and GNI in both Czech and Slovakia. The analysis also found that internet penetration has a significant impact on HDI and GNI in Czech, but not on GNI in Slovakia. This study highlights the important role that globalization and internet penetration play in economic development and provides valuable insights for policymakers in Czech and Slovakia. The findings of this study contribute to the existing literature on the relationship between globalization, internet penetration, and economic development.</p> Mohammed Ibrahim Gariba, Romana Provazníková Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Green Knowledge Management and Innovation for Sustainable Development: A Comprehensive Framework <p>This paper explores the concept of Green Knowledge Management (GKM) and its relationship with sustainable development and green innovation. A comprehensive review of relevant literature was conducted to gain a better understanding of the components of GKM. Based on this review, a conceptual framework was proposed to outline the intricate interrelationships between GKM, green innovation, sustainable development, organizational green culture, consumer resistance, pro-environmental behaviour, and environmental knowledge. The proposed framework stresses the significance of managing green knowledge effectively to attain sustainable development goals through green innovation. It also highlights the importance of promoting an environmentally friendly culture within the organization to strengthen the link between green knowledge management, green innovation, and sustainable development. Furthermore, the framework acknowledges the potential resistance of consumers towards adopting green innovation products. To overcome this challenge, companies must provide adequate environmental knowledge and encourage pro-environmental behaviour among consumers. This will enable companies to manage their green knowledge effectively and promote sustainable development through green innovation. In conclusion, GKM is a crucial factor in developing green innovation and achieving sustainable development. Organizational green culture plays a significant role in strengthening the bond between GKM and sustainable development. The proposed conceptual framework provides a clear understanding of the complex relationships between green knowledge management, green culture, sustainable development, consumer resistance, pro-environmental behaviour, and environmental knowledge. It underscores the importance of managing green knowledge and fostering an environmentally friendly culture within organizations to achieve sustainable development goals through green innovation. This paper's findings have significant implications for companies that seek to promote sustainable development through green innovation. By effectively managing their green knowledge, companies can develop innovative solutions that address environmental challenges while achieving sustainable growth. Furthermore, by promoting an environmentally friendly culture, companies can ensure that their employees and customers embrace sustainability as a core value, leading to a more sustainable future for all.</p> Maryam Ghorbani Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 A Transdisciplinary Research Model Through Knowledge Co-production in Complex Sociotechnical Systems <p>This paper presents the transdisciplinary research and conceptual model adopted by the projects developed within the research center HFACTORS – Human Factors and Resilience Research Center. Transdisciplinary research produces knowledge with workers, be they leaders or sharp-end professionals, and within the company, as it seeks to understand the daily demands without imposing pre-defined solutions. In this sense, a transdisciplinary research model aims to integrate and co-produce “actionable knowledge” to face challenges and complex problems where disciplines alone are no longer enough. This paper shows how the HFACTORS Center seeks to implement a multi-perspective approach to its interventions, transcending disciplinary boundaries, co-producing knowledge, and connecting scientific knowledge with everyday practice. Such an approach requires multiple ways of working, developing strategies, and creating tools and spaces for co-production where different teams can work and interact. Interaction can occur on various levels and allows both the co-creation and co-production of narratives, solutions, and negotiations, as well as the prototyping of ideas and learning from integrating knowledge (scientific and applied). Therefore, we present the HFACTORS research model, describing the strategies and mechanisms used to develop processes of transdisciplinary knowledge co-production aligned with a Human Factors perspective, its implementation challenges and future research opportunities.</p> Eduardo Giugliani, Priscila Susin, Maria Angélica Jung Marques Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Smart Village Concept: What are the Crucial Categories of Elements? <p class="ZNstreszczenie" style="margin-top: 6.0pt;"><span lang="EN-GB">Over the past few decades, villages have faced significant challenges, such as depopulation, that have hindered their development. To address these issues, the concept of a Smart Village has emerged as a potential solution for rural development. The present article aims to investigate the essential categories of elements that comprise this concept by conducting an international literature review in multiple languages, including Polish, English, Spanish, Italian, French, and German. The article begins with an introduction that discusses the current challenges facing rural development, followed by a detailed analysis of various aspects of the Smart Village concept. Additionally, the article presents case studies from different countries to illustrate how the concept has been implemented in practice. Finally, the article employs inductive reasoning based on the previous literature review to identify four fundamental categories of elements that underpin the Smart Village concept.</span></p> Konrad Głębocki Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Model for Developing the Creativity of Future Engineers <p>The article presents factors and their interrelations that influence the development of engineers’ creativity. The subject of the article is in the field of human resources management and was in-spired by the results of research related to the analysis of the competency potential of future employees. The main goals of this paper are to consider how can competencies of future engineers in the area of creativity be developed and what does creativity depend on – internal and external factors; can a model of enhancing creativity of future engineers be worked out? The research was carried out between 2014-2020, on a group of 861 students. The survey method was used, and the research tool was a self-evaluation questionnaire. The research used regression analyses, Spearman’s rank correlation coefficients, the power of interrelation between chosen variables (social competencies and forms of education) was evaluated. Hierarchical multiple regression was carried out to verify the objective of the research. The analysis of correlations was verified and visualised with principal components analysis PCA, as well with cluster analysis using Ward’s method. The main value of the article is the developed graphic model that reflects the stages of creative development as a competence that is a very important competence resource of the company. A mathematical model that includes the analysis, based on hierarchical multiple regression, revealed that social competencies and forms of learning examined are strongly correlated with 'creative thinking' competence, and this correlation is statistically significant.</p> Marek Goliński, Małgorzata Spychała, Magdalena Graczyk-Kucharska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Undesirable Knowledge Behaviours and Task Conflict in Hospitals: Effects on Quality of Care <p>Knowledge management systems in the healthcare context are designed to facilitate knowledge flows and to integrate ways of capturing, leveraging, and sharing knowledge effectively. However, knowledge management implementation is often challenging and driven by the complex and multifaceted nature of healthcare knowledge, albeit related to high performance healthcare outcomes. The social nature of knowledge brings forth additional complexities and managerial challenges that can be related to individual undesirable knowledge behaviours - such as knowledge hiding and knowledge hoarding. Undesirable knowledge behaviours reflect human-based activities that jeopardize decision-making and performance by consciously and unconsciously hindering knowledge flows inside organizations. Such loss of important information can promote disagreements surrounding allocation of resources, contributing to dissonant goals and perspectives that shape task conflict. To that end, the purpose of our work is to understand the influencing role of knowledge management systems, knowledge hoarding, knowledge hiding and task conflict as contributors shaping quality of care in hospitals. We follow a quantitative approach, using partial least-squares structural equation modelling (PLS-SEM) to test the relationships between variables from our original empirical model. Research data comes after a survey conducted to 318 healthcare professionals working in Portuguese hospitals. Main findings show that knowledge management systems positively contribute to knowledge hoarding behaviour, while also presenting a positive influence on the quality of care provided by the hospital. Additionally, knowledge management systems are negatively related to the existence of task conflict between healthcare professionals. Conversely, results show that knowledge hiding is positively related to task conflict–being the latter a negative predictor of quality of care. Moreover, results show that knowledge hoarding positively affects quality of care. Our research offers an original contribution to healthcare management by providing insight on the influence of knowledge related systems and behaviours and their influence on the quality of care provided by healthcare professionals. Theoretical and practical contributions driving future action and research are presented.</p> Tiago Gonçalves, Carla Curado Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Employee Well-being and its Potential Link with Human Knowledge Risks <p>Employee well-being is an essential component of any organisation organisation. Conscious companies make every effort to create a healthy work environment. The well-being of employees and their overall emotional, physical and economic health is affected by various internal and external factors. When employees feel well, they tend to perform better.&nbsp;Therefore, the impact of employee well-being on the organisation is a fact and has been proven in many studies. People with a high level of well-being have greater self-confidence and self-esteem, which means that they are not afraid to look for new solutions and innovations. They are also generally more committed to their work and more dedicated to the organisationorganizational goals (Kim, 2021). Finally, they are more productive, which affects the whole performance of the company. Despite the high importance of employee well-being for the success of organisations organisations, little is known about how this well-being might influence human knowledge risks appearing in organisations. The article aims to present the potential link between employee well-being and human knowledge risks. The paper presents theoretical insights related to employee well-being, as well as human knowledge risks. organisations and organisations.This study has allowed us to identify the potential link between employee well-being and human knowledge risks, which brings several implications for organisations and organisations. showsThe ability to create conditions by managers to increase the well-being of their employees might be useful, in the trial of minimising human knowledge risks in organisations. The study is of theoretical character, and thus its findings should be further examined in practise research studies. The study provides useful information for managers and owners of organisations in need of dealing with various human knowledge risks threatening their organizations. The paper is enriched with a number of sample solutions that they may apply to increase the well-being of their employees and, therefore, mitigate those risks. The paper lays the ground for a better understanding of human knowledge risks and its relationship with employee well-being. As such, the paper offers food for thought for researchers dealing with the topic of human knowledge risks and human resource management, in general.</p> Malgorzata Zieba, Martyna Gonsiorowska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Analysis of Tools Supporting the Formation of Relations in an Educational-and-economic Network <p>The analysis of the literature shows that cooperation, in particular the maintenance long-term, enhanced and stable relations between education and business is very difficult. Supported by scientific research, source literature presents a beneficial effect of the transfer of knowledge on the improvement of innovation, competitiveness and organizational conditions in enterprises, public institutions as well as other organizations. The activities developed in the educational-and-economic network analyzed herein include e.g. engaging in particular medium-sized and big enterprises in the exchange and updating of knowledge about competencies on the labour market which are necessary on job positions at which graduates of technical schools are employed. The main objective of the paper is to develop a process of cooperation between education and business institutions, in particular with respect to strengthening relations in an education-and-business network in which the activity can improve knowledge sharing. An indirect objective in its development is the analysis of the effectiveness of the application of tools stimulating companies to cooperate and exchange knowledge within the network. The studied were based on data from 2017-2020 collected from a sample of 352 companies. The analysis was also carried out in the context of the frequency of e-mail and telephone contacts as well as direct contacts understood as individual meetings most often held at a given employer’s facility. Kaiser-Mayer-Olkin criterion and Bartlett sphericity test were used for analysis of relationships between individual variables. Factor analysis (KMO and Cattell's criterion) and Pearson's correlation were used to study the effectiveness of the application of tools supporting the companies’ activity in the network. The analyses show that the biggest impact on forming relations is linked to participation in discussion panels. It is worth pointing out that the activity is organized for the purposes of exchanging knowledge and experience of experts who usually represent medium-sized and big employers, especially in the area of HR. As a result of the studies, a process path was proposed for the purposes of establishing, developing and maintaining long-term relations with big and medium-sized enterprises in the network of entities cooperating in the field of education and business.</p> Magdalena Graczyk-Kucharska, Mousselli Kamil , Szafrański Maciej, Goliński Marek, Spychała Małgorzata Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Developing Intellectual Capital Through Knowledge Management in International Assignments: A Conceptual Model <p>Currently, organisations must view their intangible assets from a strategic perspective and ensure they can develop intellectual capital to integrate knowledge into their day-to-day management as part of their intangible assets. This strategic perspective leads to using international assignees as knowledge facilitators who can help develop intellectual capital. However, managing knowledge from international assignments to create intellectual capital is often complicated, and the literature pleads for more research on the topic. Therefore, through a systematic literature review, this study aims to overview the state of the art regarding knowledge and intellectual capital management in the context of international assignments to develop a new conceptual model in the field. This study answers the gap in the literature regarding a model that analyses how international assignments influence knowledge management and the creation of intellectual capital in organisations. The main findings suggest that research needs to focus on developing a system to manage knowledge and intellectual capital in the context of international assignments to ensure competitive advantage. The main limitation of this study is the use of only two databases. Further studies should implement the same research procedure using other databases to achieve a broader understanding. In addition, future research needs to focus on developing measurement models of knowledge and IC management for organisations.</p> Adriana Gradim, José Vale, Vera Vale Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Dynamics of the Development of Knowledge Ecosystem <p>This paper presents and analyses the dynamics of the development of knowledge ecosystem, putting more emphasis on interorganisational context, such as industrial clusters or “geographical concentrations of interconnected companies, specialised suppliers, service providers, companies in related industries and associated institutions (trade / industry associations, universities, educational institutions) that compete but also cooperate” (Porter 2000). This paper contributes to scientific efforts to minimise the gap of research on organisational entities whose development reflects the essence of an ecosystem – a network of interacting actors, which compete and cooperate in order to create and apply new knowledge on the grounds of self-organisation. This paper, following a dynamic approach to the development of knowledge ecosystems, analyses four development stages, the preconditions behind the viability of knowledge ecosystems and their interconnections.</p> Kristina Grumadaitė, Giedrius Jucevičius Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management Practices in Research and Development Strategic Projects Undertaken by Banks <p>The dynamic development of information technologies that can support the functioning of financial institutions also implies a rapid increase in the number of investments in projects, e.g., related to ICT and AI. In addition to projects concerning current operations in the banking sector, a growing number of research and development projects of strategic importance can be observed. Implementing such projects is an excellent way to improve the banks’ competitive position on the market, provide a better response to customers' increasing expectations, improve the quality and increase the security of the financial services offered. The problem addressed in this study is of great significance in the context of seeking new directions to stimulate the development of R&amp;D activities of strategic importance carried out by banks. However, such research has not been run thoroughly enough so far. Therefore, the theoretical, methodological, and practical gaps in this area are clearly visible against the background of the literature review. There is a need to improve knowledge management processes at the level of R&amp;D strategic projects during their planning, implementation, completion, and post-project reviews. Project managers and business practitioners use more or less formalized activities and practices of knowledge management in strategic R&amp;D projects, which are more or less adapted to the specifics of these financial institutions vital for the economy. The paper discusses the practices, procedures, and approaches used in selected big banks in Poland. This preliminary research used reviews of organizational documentation, direct observation, and interviews with people involved in R&amp;D projects. Identification and analysis of these practices can contribute to improving the effectiveness of explicit and tacit knowledge management processes that are of strategic importance in the banking sector.</p> Tadeusz A. Grzeszczyk, Tomasz Groszkowski Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 University-Industry Technology Transfer and Coproduction: A Case Study <p>Universities can promote entrepreneurship and innovation both by training professionals and by offering knowledge resulting from their research. Traditionally, industrial development has benefited from technology transfer (TT) from universities. Although the TT is very known and used, co-ownership and economic exploitation after a TT process remain a challenge to formal University-Industry agreements. In this study we discuss the notion of university-industry coproduction as a means to address formal agreement after TT. The case study is a Brazilian national Program, called CEURS - “Training and Studies for Urban and Regional Sustainability”. The main goal of CEURS is to provide practical training to individuals and teams on sustainability matters, focused on how to fulfill the UN's SDG 2030 Agenda locally (i.e., how to empower projects that are already at the community level so that they can become city programs). To do so, CEURS project was led by an academic network, sponsored by national government agencies. The project was developed at the Federal University of Santa Catarina (UFSC) by academics and students of the Graduate Program in Engineering and Knowledge Management, from the research group on Co-production in Digital Commons, in Brazil. CEURS team has developed <em>CEURS Platform</em>, a digital education platform, currently in the process of being publicly transferred to be augmented and operated at a national level. In this article, we analyze the institutional technology transfer agreements available to CEURS regarding the need to meet project demands for technology licensing, technology transfer, open innovation, and joint patents. We offer a critical analysis of a current regulatory process in technology transfer in an academic project that combines education, development, and social demand fulfillment. We conclude that a technology transfer licensing agreement can include principles that may fulfill CEURS project needs for nationalization through university-industry co-production. This study contributes to academics, innovation offices, policymakers, and university managers in formulating diligent and fast processes and strategies through technology transfers.</p> Fernanda Guimaraes, Roberto Carlos dos Santos Pacheco, Monica Ramos Carneiro, Fernando Alvaro Ostuni Gauthier Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Virtual Reality for Supporting Knowledge Sharing: An Exercise of Technology Assessment <p>Knowledge sharing is an important process in knowledge management to foster collaboration. For its<br />effective management, it is often suggested to use the support of adequate technologies. Virtual reality (VR) is a promising technology whose application in business increasingly attracts attention in activities, such as business meetings or training, where participants need to share knowledge in a complex context with communicational, social, and management implications. Due to the immersive capabilities, VR may provide new ways of sharing knowledge. However, due to the novelty of this technology, research is needed to evaluate its potential and drawbacks. This study aims to contribute to further understanding of whether and how the introduction of VR in organizations can favour knowledge sharing and collaboration between employees and to evaluate its potential, challenges, and prospects. It is based on a qualitative exercise of technology assessment based on two approaches: technology monitoring and collection of expert opinions using interviews with experts in organisations specialised in VR. Our analysis shows that VR has the potential to break barriers of time and space that may hinder effective human interactions. It can simplify the sharing of notions, data, and, more generally, knowledge, and allow people to connect and communicate as active protagonists. However, adopting VR may require organisational changes and has some limitations. In addition,<br />appropriate knowledge-sharing models for VR applications still need to be developed. Consequently, our paper argues that although much is possible today with VR, further developments are still needed for this technology to reach complete maturity.</p> Gennifer Gurian, Ettore Bolisani, Kathrin Kirchner Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Onboarding and Knowledge Sharing: Cases from the Netherlands and Norway <p>Whereas some organizations struggled and had to let staff due to the COVID-19 pandemic, others had to expand to keep their business running. In this case, new employees had to be onboarded remotely due to the governmental restrictions regarding physical appearance in the workplace. The newcomers needed interactions to learn about organizational rules and regulations (compliance) and develop personal mastery (Clarification). To adopt and internalize the organizational norms and values (culture) and to become part of the work community (connection) interactions with leaders and co-workers are important. In this paper, we focus on the onboarding process of newcomers during the COVID-19-pandemic and what we can learn from this after the COVID-19 pandemic. By building on Bauer’s 6C framework for onboarding (compliance, clarification, culture, connection, confidence and checkback), we analyse the data from two countries: the Netherlands and Norway. Two main themes are elaborated from the study: uncertainty regarding the work to be done and sensemaking of the introductory courses and follow-ups. We discuss possible implications for a post-Covid onboarding processes. Our findings show that the newcomers experience uncertainty with little or no personal contact. At the same time, they claim that the e-learning is supporting their learning process and their introduction to the organization. The perception of information varies and some of the newcomers’ experience solitude and the responsibility of actively seeking information is placed with them, whilst others perceive the team designated for their onboarding sufficient to becoming a full member of the organization. &nbsp;</p> Hanne Marit Haave, Pascale Peters, Yasmina Khadir-Poggi, Tone Vold Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management for the Micro Enterprise: A Taxonomy <p>Knowledge Management Systems enhance innovation, increase operational efficiency, and improve decision-making in business organisations. The administrative and resource overheads required to implement and maintain such systems, however, inherently exclude the smallest of firms from reaping these benefits. This paper aims to identify, evaluate, and summarize the distribution of research on knowledge management and supporting systems across business size classifications with a particular focus on micro-enterprises. It also seeks to establish if existing knowledge management models, practices, and systems have invested due consideration in their design to cater for the limited resources typically found in the micro-enterprise. It contributes new insight into the applicability of knowledge management systems to micro-enterprises and stimulates a possible re-think of how such systems can cater for the specific constraints of this prolific business type. This taxonomy provides a thorough analysis of 168 research papers from a total of 10511 papers published in reputable conference proceedings since 2012. It focuses on key knowledge management themes covered, including the size of the enterprise, the adoption challenges, the potential benefits, the technologies used, and the aspects of the knowledge management cycle that are being employed. Furthermore, it draws on this analysis to highlight the appropriateness of existing knowledge management systems to the distinctive risk and opportunity characteristics of the micro-enterprise.</p> Stephen Hall Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Effect of Knowledge Creation Practices on Managerial and Marketing Innovation Through Creativity <p>Knowledge creation (KC) is viewed as one of the important practices in knowledge management (KM) process. It is argued that the success of the firm is measured, to a great extent, by its level of innovation. In fact, an innovation-oriented perspective contributes to sustainability. Moreover, innovation is usually developed through new knowledge and creative ideas. That’s why; it is relevant to examine the relationship between KC, creativity, and innovation. The first objective of the present paper is to study three direct relationships: The first relation is between KC and innovation (managerial, marketing). The second direct relation is between knowledge creation and creativity. The Third direct relation is between creativity and innovation. The second objective is to analyze the relationship between KC and innovation through the mediation of creativity. Finally, we will compare the results and identify the strongest and significant links useful for practice. The focus is on non-technological innovation because the majority of studies dealt with technological innovation. Added to that, managerial and marketing innovation is supposed to procure an advantage for emergent economies in a post-revolutionary and Covid context. The quantitative approach is adopted upon which 83 valid questionnaires are analyzed using the SEM with Pls3 to test the relationships between the variables. The results show that KC has a positive and significant effect on the two considered types of innovation. In addition, since KC dynamics allow organizations to develop and generate new ideas favorable to innovation, it has a positive effect on creativity. The test of mediation proves that creativity intervenes in the relation between KC, operationalized by the SECI model, and innovation. Based on these results, we may conclude that the relationship between KC and innovation becomes the strongest with the mediation of creativity. Certainly, these results have several implications both on the theoretical and empirical sides.</p> Rawâa Hammami, Karima Bouzguenda Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Towards Industry 5.0: Developing Knowledge and Skills in a Research and Innovation Lab <p>The challenging global environmental, economic, and societal transformations urge Norwegian industry to capitalize on all value creation from the manufacturing processes. For many companies, this implies taking manufacturing back to Norway. However, high labour costs do not allow Norway to compete in the global market, and therefore industry needs to take advantage of state-of-the-art technologies. Norwegian society is experiencing a steep learning curve: the acquisition of new knowledge and skills for engineers and managers in companies, while simultaneously transforming and aligning educational programs in universities with Industry 4.0 and Industry 5.0. This research presents a knowledge management perspective of the Industry 5.0 competence platform from the viewpoint of Manulab, a research and innovation lab specializing in Industry 4.0 technologies for the small-scale production of customized products. Located at the Norwegian University of Science and Technology in Ålesund, Manulab collaborates closely with regional industries, including marine, maritime, furniture, and food production, as well as suppliers to these sectors. While Industry 4.0 concepts developed in Manulab have significant potential for value creation, companies and stakeholders have yet to fully capitalize on them. To address this issue, the research adopts Nonaka and Takeuchi's organizational knowledge creation model and applies it to the competence building processes in Manulab, investigating the contribution from different knowledge workers to each phase. The term "knowledge workers" refers to individuals with specialized knowledge and expertise who create value for their organization. The study shows that involving additional knowledge workers in various phases of the Manulab competence building process is crucial for successful implementation of research projects in industry. Furthermore, this human-centric approach can assist companies in transitioning to the Industry 5.0 paradigm. The research is a collaborative effort among researchers, students, and employees holding various positions within industrial companies.</p> Irina-Emily Hansen, Ola Jon Mork, Paul Steffen Kleppe, Lars Andre Langøyli Giske Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 A New Framework for Gaining Emotional Health Knowledge Through Virtual Reality-IoT Technology <p>This work presents a new framework for studying the emotional and physical conditions of workers in Virtual Reality (VR) environments. The framework collects data from simulated virtual environments and helps develop adaptable models for different contexts. It introduces an architecture based on immersion in virtual reality (IVR), focusing on sensory perception, natural actions, narrative engagement, and social features. The author proposes categories to assess the impact of each concept on IVR applications, supported by an artificial intelligence module for data analysis and feedback. The framework also enables the collection of physiological parameters using VR glasses with storage and processing capacity. This facilitates control, performance, and integration with IoT contexts. The primary objective is to identify behavioral patterns for decision-making and employee emotional health management.</p> Lázaro Hardy, Diego De Castro , Guilherme Agnolin, Gabriel Ronney da Silva, Marcela Purificação Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Gamification Influence on the Quality of Employee Knowledge Contributions: Gender Disparity in Service Organizations Post Covid-19 <p>Covid-19 has emerged with inevitable changes in societies around the world. Organizations face difficulties in both pandemic and post-pandemic situations, engaging people towards producing knowledge to remain competitive. Knowledge is deemed to be a crucial asset for organizations. Quality knowledge contribution among employees can provide a competitive advantage by enabling them to serve their clients in a more advanced and well-organized manner. Despite this, research on knowledge management activities in service organizations in South Asia, specifically in Bangladesh, is limited. This study is motivated to explore the post-pandemic scenario of a developing country based on the service sector. The study aims to understand the relationship between gamification and employee knowledge contribution with a diverse group response highlighting gender aspects in the context of Bangladesh. The study employs a quantitative method, gathering data from various service sector employees through a questionnaire survey. This study develops a research model relating organizational gamification activities (rewardability and competition) and quality knowledge contribution. The results confirm the impact of rewardability and competition on employee quality knowledge contribution, with the multi-group analysis based on gender showing disparities between male and female responses. Male responses found a significant relationship between gamification and quality knowledge contribution with both activities. In contrast, female responses are insignificant considering competition regarding quality knowledge contribution. The study result produces a unique context related to Bangladesh's service sector as the first initiative to the best of our knowledge. The study recommends modifications in service organizations to foster an environment that promotes quality knowledge contribution in day-to-day transactions. It will also enhance issues related to women's empowerment and the quest for new approaches the organization may rethink to remain competitive. Therefore, the study's findings can provide research pleas to the policymakers, academics, and practitioners and will explore diversity in similar economies related to the service sector.</p> Ikramul Hasan, Jannatul Nahin Chandni, Humayra Adiba Sheikh Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Role of Marketing Knowledge Sharing in Building Organizational Immunity <p>This study aimed to assess the impact of sharing marketing knowledge on attaining organizational immunity in Jordanian industrial corporations using a quantitative methodology. Marketing managers from Jordan's 53 industrial corporations made up the study's population. 40 questionnaires were found to be valid for analysis. The following outcomes have been obtained: The sharing of marketing knowledge influences building organizational immunity in Jordanian industrial corporations. The benefit of marketing knowledge sharing on obtaining organizational immunity in Jordanian industrial corporations is linked to marketing managers' academic qualifications. The following are the researcher's recommendations: Creating unique procedures for assessing economic data relating to the company's operations to foresee any future marketing changes. In addition to focusing on educating marketing department employees in the art of gathering information about the external environment regularly, to confront and face any marketing changes that may arise in the surrounding environment.</p> Tareq Hashem Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 CLARK: Building Conversational Intelligence for Knowledge Management in the Space Domain <p>This paper presents the case study of the CLARK (<em>Captured Lessons applied for the Reuse of Knowledge</em>) project which is an evolution of the Lessons Learned (LL) portal at the European Space Agency (ESA). The SCARLET research activity has been a key for-runner to this project on an academic research level. It has provided us with important insights into the architecture of the system design. A knowledge graph (KG) has been developed to (re)search (for) knowledge from different angles through the established relationships by combining and structuring data from many sources. Additionally, a chatbot is trained to provide a conversational intelligence experience on top of the data provided by the different Knowledge Management (KM) activities at ESA. Hence, CLARK project enables to retrieve, search, or provide knowledge for the employees across ESA through different interfaces connected to the core systems. In this paper, we also report some findings from the initial testing which indicate very promising results in terms of user engagement and usability of CLARK system and the overall approach. The paper also discusses current and future challenges.</p> Marcel Henriquez, Andrew Herd, Paulius Danènas, Darius Dilijonas, Jose Ontiveros Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Threshold Concept for Promoting Business Transformation <p>This qualitative study highlights the importance of considering the threshold concept for promoting the business transformation of large-sized enterprises. The wide range of business literature and experts has debated how traditional large-sized companies can transform conventional approaches and mindset to be competitive. For example, many global enterprises now focus on digital transformation (DX), aiming to disrupt their conventional routines and adopt new DX knowledge and approaches. The literature on leadership identifies how a business leader should behave for their staff to transform their conventional approach, including promoting crisis awareness, setting up a clear strategy vision, and creating a DX department. However, without considering how to transform employees’ conventional way of thinking at the individual level, a leader’s action will be a unilateral announcement, and the company cannot promote company-wide transformation.</p> <p>In order to get a clue for promoting the recent DX of large-sized traditional companies, this study is based on the past successful cases of two Japanese large-sized conservative companies that completed company-wide transformation and improved corporate business performance from financial haemorrhage in just a few years. The study suggests that, in order to promote corporate transformation, company leaders need to consider how their staff members and middle-managers overcome the threshold concept to learn transformative business knowledge at the individual level, instead of simply promoting crisis awareness and presenting a company goal. The study reveals the usefulness of the threshold concept for understanding transformative business knowledge, as it offers the ability to imagine a successful business scene by disrupting the conventional cognitive frame and adopting new values and approaches. The two cases suggest that by imagining a successful business scene, the employees were able to understand their concrete goal, learn transformative business knowledge, make huge efforts to attain their concrete goal, and ultimately improve their business performance. After overcoming the threshold concept, the employees, through a team effort, actively created their own business knowledge for transformation. This study thus suggests that business leaders who aim to promote DX in traditional companies should consider how company staff and middle-managers will be able to overcome the threshold concept for understanding transformative business knowledge.</p> Yayoi Hirose Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Use of Knowledge Management Strategies to Prevent Knowledge Loss in a Government Agency <p>There is increasing evidence that tacit knowledge is “the important strategic resource that assists in accomplishing a task (Woo, 2004).” According to Haughton (2021), Knowledge is a valuable asset, and managing that knowledge is now recognised as a significant contributor to organizations in the current business climate’. When people with expertise leave a job, the organization often loses critical tacit knowledge because the person did not pass it on to others. This knowledge gap can be costly and time-consuming or impossible to replace (Leonard, 2014). However, government institutions and agencies are known to be not good when it comes to knowledge management (KM) implementation and thus often suffer knowledge loss when employees/people with expertise leave a job, retire, or&nbsp; pass away. A qualitative study was conducted in one of the government agencies which has recently embarked on KM initiatives to find out what their strategies and challenges are in preventing knowledge loss. The study used the Knowledge Management Capability Assessment Tool (KM CAT) theory to assess KM initiatives in the agency. The data was collected by purposefully interviewing senior officials/managers in the agency’s KM directorate. Despite the results of the study revealing that there are several challenges experienced by the agency in its endeavour to implement an effective and efficient KM process and strategy to help stem the tight against loss of knowledge, there are signs of good improvement. However, the agency needs to be resolute in its adoption of a systematic approach to KM to ensure the full utilisation of the organisation’s knowledge base, coupled with the potential of individual skills, competencies, thoughts, innovations, and ideas to create a more efficient and effective organisation.</p> Ike Hlongwane, Kamogelo Molekwa Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Moneyball of X <p>“Moneyball” (Lewis, 2003) is one of the most influential non-fictional books of the 21<sup>st</sup> century. It is a story of how a financially constrained baseball team, the Oakland Athletics, managed to turn around its fortunes and become competitive by exploiting an inefficient labor market with an extensive use of data analytics. Moneyball has had a great influence on how professional sports teams conduct their operations these days, it has spread from professional sports to several other realms, and its hypothesis has been a subject of academic studies. In the areas of business and economics, Moneyball has become a profound slogan for a firm’s data-driven revolution and the resulting new ways of conducting business. However, Michael Lewis, the author of Moneyball, accordingly thinks that the core message of Moneyball has been misinterpreted or misused to some extent (Dubner, 2022). It seems that adopting such a context-specific framework to other realms is neither easy nor simple, as the business logics and extra-organizational contingencies are different. The objective of this study is to better understand how Moneyball has been applied and discussed within academic research literature. This is done by systematically reviewing the Moneyball related literature that has been published in academic journals from 2003 to 2022. For both academic and managerial audiences, this study points out that sustained competitive advantage does not sprout from knowledge resources that are commonly available in the market. This study also serves as a reminder that a contemporary business and management buzzwords, such as Moneyball, Big Data, and Artificial Intelligence, may become elusive and misleading and the related research evidence scattered, if the academic research community cannot find ways to agree upon the definitions of the key concepts.</p> Henri Hussinki, Harri Laihonen Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Identification of Knowledge Workers and Analysis of Methods for Managing their Competencies in Baltic Sea Region Enterprises <p>This article is a continuation of the 2017 research process on the identification of key employees in the companies participating in the research process. Now the main objective of the research is to identify knowledge workers and analyze the methods of managing the competencies of this group of employees in the studied companies. Of course, at the outset, the author attempted to identify knowledge workers and described their main competencies . In the following part of the article, the author tried to evaluate the measures taken by companies to optimally manage and use this capital to build a competitive advantage. These objectives determined the further course and nature of the research - the author used the following set of research methods: an analysis of the literature on the subject, a comparison of defined concepts and an interview with executives of the surveyed companies. The survey was conducted in 2021 in 100 randomly selected large companies based in the Baltic Sea Region (BSR) - a total of 261 people participated in the study. As literature analysis and empirical studies show, the degree of utilization of knowledge workers' potential is at different levels - there is a distance between developing countries and the richest and most developed countries. This is all the more surprising because company executives are aware of the importance of this capital to the future of their organizations. They also know what barriers they would have to overcome to better manage it. Therefore, according to the author of the article, it is necessary to remove all barriers that prevent the optimal use of the potential of this group of employees. For the organization, this will mean greater efficiency, greater innovation and flexibility in adapting to change. And for employees, intelligently organized work will be easier, more useful, more satisfying and meet a wider range of needs.</p> Michal Igielski Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Changes in the Labor Market in the Era of the COVID-19 Pandemic: Occupations Desired by Employers in the Polish Labor Market <p>The contemporary business environment is very dynamic. Only two years ago, the factor that determined changes in organizations the most was the technological progress – mass digitization of processes combined with progressive automation and robotization. Currently, the situation has changed a lot. Today's economy has to cope with another crisis caused by the COVID-19 pandemic and exacerbated by Russia's military aggression against Ukraine. The pandemic caused worldwide social and economic disruption, including the deepest global recession since the Great Depression. The pandemic also brought changes to the labor market and work environment. The most visible impact of the COVID-19 pandemic on the work environment was the spread of remote work. In this article, the main subject of consideration will be the issues of occupations in the context of the COVID-19 pandemic. The main objective is to assess the overall impact of the COVID-19 pandemic on the labor market. The analysis covered 2019-2023 and was based on secondary and primary research. The unemployment rate and the Occupational Barometer were analyzed. In-depth interviews with employment agents and career advisors were conducted. The conducted analyses and research showed that the changes in the labor market caused by the COVID-19 pandemic were temporary. The most significant changes occurred during the first year of the pandemic. Today, after the cessation of the epidemic threat and the revocation of the pandemic, the situation in the labor market has returned to normal - to the pre-pandemic state. The only change in the labor market that has not returned to the pre-pandemic state is the number of people working remotely.</p> Waldemar Jędrzejczyk Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Reimagining Power and Micro-politics in Project Organisations <p style="font-weight: 400;">The empirically investigated problem of our paper is what impact do micropolitics and power have on project management in an organization? Informal power and micropolitics played a massive role in the projects, and personal and relational knowledge appeared in all projects to achieve the expected results. The project manager uses personal networks, personal relations, and mentor's network with cognitive, affective, and emotional influence as power and politics if needed to achieve expected results. Power and micropolitics were necessary skills and tools for a successful project manager. The findings relate to the manager's intentions. The informal power and micro-politics process are reused in every project because informal power and micropolitics are a part of project work. Power accumulation and wise handling are essential leadership tools for every manager. Employees work for managers who have power over those who do not. The former can get them what they want: visibility, upwards mobility, and resources. Micropolitics and power represent a unique competence (i.e., knowledge, experiences, and attitudes) and tool for handling any project. Power is significantly underrated as a tool to control and govern projects. Micropolitics is a part of that tool to get the decisions the project leader wants, maybe with future promises. A democratic and consensus-oriented decision process opens for power games and micropolitics rather than hedging them in more hierarchical organizations. A complex matrix organization involving employees in many projects is also open to micropolitics and power. Micropolitics and power might prolong and complicate decision-making processes in ordinary projects and improve processes in fast-track projects. Micropolitics and power both increase and reduce the effectiveness and efficiency of an organization. The higher complexity, the higher returns on using power and micro-politics to get the expected project results.</p> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"> </p> Johan Olaisen, Helene Jevnaker Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Mapping Scientific Production on Organizational Knowledge Flow <p>For several years now, we have been living in a society called the knowledge society, in which the primary resource is knowledge. It is no longer just a personal input but also a strategic asset in the development of organizations. In this context, we have an area dedicated to studying and analyzing organizational knowledge flow (KF), which is defined as the process of transferring knowledge between people and/or knowledge processing mechanisms. A lack of studies compiling the most recent scientific production on KF has been identified in the literature analysis. This makes it difficult to understand the current context of the field, identify the main knowledge gaps and trends in this area of study. Thus, the research objective was to map the characteristics of scientific production on the knowledge flow construct by analyzing bibliometric and sociometric indicators to discover the state of the art and suggest future research in the field. An analysis was performed based on over 3,000 articles and reviews extracted from Scopus, Web of Science, and IEEE Xplore databases. The results indicate that (i) research on the flow of knowledge has been stable since 2013, with a constant number of studies and publications in recent years; (ii) the main authors are from the Asian, European, and American continents without having a hegemony; (iii) prominent approaches are the relationship of knowledge flow within knowledge management processes and within the innovation ecosystem; and (iv) the analysis of the flow of knowledge gains potential importance, mainly in guiding action plans in knowledge management (KM) and in the search for better results in organizations.</p> Jaime Miranda Junior, Lídia Neumann Potrich, José Leomar Todesco, Paulo Mauricio Selig Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Analysis of Critical Knowledge for Strengthening Resilience and Operational Safety <p>Resilience, viewed from an engineering perspective, refers to a system&amp;#39;s inherent ability to regulate its operation before, during, and after disruptions. Knowledge is a critical resource that enables resilient responses, as it is essential for responding, monitoring, anticipating unforeseen events, and learning from their occurrences. However, despite the importance of knowledge in promoting resilience in operational safety, there is a lack of tools in the literature that provide evidence and explanation of knowledge resources. To address this gap, this article presents the development stages of an instrument based on the Critical Decision Method to elicit critical knowledge in Operational Safety Events (OSEs). The instrument includes a set of questions that guide the identification of decision-making points and the exploration of knowledge resources mobilized at each stage, founded on situational awareness, resilience engineering, and knowledge engineering. Prospective analysis sessions and retrospective OSE analyses were conducted with teams of workers from offshore oil and gas production and exploration platforms to assess the instrument's feasibility. The instrument enabled the identification of critical knowledge in both scenarios, which served as valuable input for promoting security and resilience. The instrument also facilitated the identification of opportunities to promote organizational learning and the development of effective actions to strengthen intangible resources that influence resilient responses, thereby enabling a thorough exploration of knowledge resources in retrospective analyses or prospective sessions of accidents and severe operational safety events.</p> Jaime Miranda Junior, Denilson Sell, Lídia Neumann Potrich, Heron Jader Trierveiler Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 GLAM Wikiprojects as a Form of Organization of Cooperation Between Wikipedia and Cultural Institutions <p>The development of new communication technologies enabled the digitalization of the knowledge resources of cultural institutions all over the world and made them available to a wider audience. This was possible through the cooperation of cultural institutions with Wikipedia’s WikiProjects and engagement of the users from numerous countries. It seems important to recognize if this form of cooperation between Wikipedians and institutions is effective and attracts enough participants. The article takes up the subject of the character and effects of this cooperation. The aim of the paper is to study the activity of Wikipedians, including newcomers, in GLAM (Galleries, Libraries, Archives, and Museums) WikiProjects in several language versions of Wikipedia as an open knowledge project. The research questions concerned the characteristics of the activity of Wikipedians in GLAM WikiProjects and the differences between the behaviour of Wikipedians in GLAM WikiProjects in different language versions. The method used in the research is the content analysis, which includes quantitative tools. The author acquired and calculated the data on the activity of GLAM Wikiprojects participants thanks to the Wikipedia <em>xTools</em> tool. The calculations were made on participants of GLAM WikiProjects from five language versions of Wikipedia. The main conclusion from the research is that the results of this kind of organization of work, especially in terms of newcomers, are not satisfactory. The most effective participants are the coordinators of the projects or/and the Wikipedians with the highest seniority. Newly acquired participants most often do not continue their activity for long time. However, there are some differences in different language versions of Wikipedia. English one has better results in retaining and engaging new users. What is interesting is that despite the wide popularization and engagement of the GLAM institutions in the collaboration with Wikipedia, there is a relatively low interest of new Wikipedians in GLAM Wikiprojects. In order to reach a successful cooperation, it is significant to improve the effectiveness of welcoming, engaging, and retaining newcomers in the projects. The results may be of use to the practitioners of the virtual communities of practice which focus on creating and sharing knowledge.</p> Anna Karczewska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Aesthetics as Knowledge: An Aspect of the Future of Knowledge Management? <p>Knowledge Management (KM) is concerned with the process of capturing, organizing, sharing or utilizing knowledge within an organization. At least since the works of Nonaka and Takeuchi in the 90s, it is a commonplace that the term knowledge, as understood from the perspective of KM, includes both explicit and tacit elements. However, it seems that the focus of many KM initiatives and resulting KM systems still lies mostly on the more explicit facets of knowledge. This has two implications for the field: the first is the obvious danger of confusing knowledge management with information management. The second, which is actually a consequence of the first, is that the focus on technology and explicit knowledge can lead to a diffusion of the field of KM towards more technical domains such as Semantic Web, Knowledge Graphs or Machine Learning and Artificial Intelligence. Those fields have arguably become way more capable of managing explicit knowledge and draw the attention of companies away from ‘traditional’ KM systems (Davenport, 2015). Thus, in this paper, I argue that KM research should somewhat reconsider its strengths which lie in the management of tacit knowledge that is closely tied to humans. Following this argument, I propose organizational aesthetics as one of many promising avenues for KM research in the future. The idea for this stems from a recent literature review on organizational aesthetics that identifies three perspectives on the topic – one being <em>aesthetics as a knowledge tool </em>(Baldessarelli, Stigliani and Elsbach, 2022)<em>. </em>According to this perspective, aesthetics is seen as a form of knowledge that originates in sensory perceptions and is permanently deployed in the interaction with organizations, organizational artifacts, and social settings. The present paper hence aims to contextualize the notion of organizational aesthetics for the field of KM to give an overview of the idea and offer a basis for discussion on whether aesthetics could be a useful field for future inquiry.</p> Clemen Kerschbaum Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Sharing and Service Innovation in Academic Libraries <p>Innovation is becoming a survival strategy for academic libraries, which strive to preserve their relevance and contribution. Knowledge sharing (KS) is believed to be an important factor in creating innovative capabilities and improving innovation. Yet, only scant empirical research has investigated the possible effect of KS on service innovation (SEI). This study adopted a research model to analyze the effect of KS on SEI as well as the mediating effects of information technology innovation (ITI) and management innovation (MIN) on the relationship between KS and SEI. The results are derived using a data set from two large academic libraries in Egypt. Although KS has a significant total effect on SEI, its role in augmenting SEI is only secondary since it depends mainly on the mediating roles of ITI and MIN. These results are interesting because they deviate from the assumptions and results of many previous studies on KS and SEI.</p> Omar Khalil, Hatem Khalil Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Value Orientations of Students at the Kazakh National Women’s Teacher Training University and their View Towards Mixed Education <p>Value orientations are fundamental in the development of young people as individuals. Values ​​play a special role in shaping the behavior and attitudes of young people, have a significant impact on their goals and beliefs. The main focus of the study is the values and social issues of students at the Kazakh National Women’s Teacher Training University. The University was established on August 15, 1944. In this research, we particularly define future goals of the students at Women’s Teacher Training University, their opinion about the University and the learning process. The main purpose of this study is to assess the attitudes of students towards obtaining a mixed (joint) education. Mixed education, also known as blended learning, co-education (abbreviated as co-ed or coed), is an education in which male and female students study/learn together. The study involved 5 005 female students of all faculties at the undergraduate, graduate and postgraduate levels, as well as college students (University has its college) at Kazakh National Women’s Teacher Training University. Survey dates: October 15, 2021 - November 15, 2021. In the course of the study, it was found that the value orientations of students are focused, first of all, on the priorities in the field of education, that is, the orientation towards obtaining a unique education in a prestigious university, the preference for free education; location of the university, favorable socio-cultural environment, the level of information and technical support of the educational process. In addition, expectations for the future are focused on getting a prestigious, interesting, high-paying job that matches individual abilities and opportunities. The results of the study obtained during the survey can be used to analyze the attitude of female students towards mixed education; to study the quality of the provision of university services; studying students' satisfaction with the educational process; studying the difficulties faced by students in the learning process; and to determine what opportunities provided by the university are used by the student for personal development and activity.</p> Neilya Khibina, Aizhan Salimzhanova, Zada Khibina Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Domain Applications of Project Management Knowledge (DAPMK): Beneficial Knowledge Transfer and Soft Skill Development for Life-long Enhancement <p>The focus of higher education in the developed economies of the Global North has steadily shifted since the 1970s from being dominantly rooted in academic knowledge and learning as an end in themselves towards a wider perspective. The needs of the professions, careers and employability were present then, but were generally a secondary concern for the HEIs. The expansion of HE across more diverse populations has produced successive changes in curriculum and more broadly in purposes, strategies, and philosophies of HE. Against the background of global, economic, societal, and technological changes, the need to maintain ‘traditions’ but with wider relevance to society, personal adaptability, and capability as well as support for lifelong careers and learning have come to impact, HE main agendas.</p> <p>Most undertakings in life require the ability to define requirements, shape responses and form processes which will lead to achieving desired goals. In short, this is the nature of ‘project’ as a concept and of project management as a means to undertake what is necessary. <em>This paper reports on how the concepts and techniques of Project Management (PM) can be beneficially transferred in a process of soft skill development for life-long enhancement in the transitions from HE to employability and career</em>. A project was set up at University of West London as part of their knowledge transfer activities. The researchers have established ‘proof of concept’ and are currently trialling pathways for providing learning opportunities with knowledge transfer and soft skill enhancement. The opportunity to adapt the root concepts of PM to any domain carries enormous potential for enhancing HE outcomes and for wider continuing education and skills development across communities.</p> Nasrullah Khilji, Stephen A. Roberts, George Middleton-Baker Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management in Multimedia Communication Using Software Agents <p>This paper presents the problem of knowledge management related to software agents and agent systems (i.e. systems composed of communicating and cooperating software agents). The author presents basic theoretical issues, but the main focus is on the areas of application of software agents in multimedia communication - both existing and prospective applications. Particular attention has been paid to the applications of software agents for: supporting customer service processes through the Contact Centre system; supporting the distance learning system; creating virtual assistants in the form of conversation bots; searching for information in the Semantic Web, and assisting in setting up a video conference call. Software agents are often referred to as 'intelligent' - due to their intelligent behaviour. At their core, they involve: perception, reasoning, learning, communication and operation in complex environments, using all multimedia techniques and procedures. Software agents and agent systems, as presented in this article, represent a new approach to the analysis, design and implementation of complex (usually decentralised and distributed) computer systems, offering a whole range of concepts, techniques and tools to significantly improve the software development process. The ability of software agents to make autonomous decisions have been a subject of considerations. Among other things, they are based on the example of cognitive sciences, which deal with modelling real processes of information processing in humans and building programmes that imitate these processes. Research on the common understanding of shared knowledge and knowledge management in agent-based systems focuses on ontologies, understood as a description of the relationship between the way knowledge is represented and the concept represented by that knowledge. In contrast, research on knowledge sharing has focused on communication languages and their associated - interaction protocol and message transport protocol<strong>. </strong></p> Leszek Kieltyka Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Concept of a Subsystem to Support the Management of the Protection of Intangible Assets of Companies from a Behavioural Perspective <p>The human factor is the biggest challenge for enterprises in providing the expected level of security, whereas the lack of educated personnel is one of the key problems in building an effective system for protection against data and information threats. A human being is a non-programmable element of the system and it is difficult to predict his or her behavior in information management processes and in the face of a specific event. Humans cannot be programmed like some security applications or hardware solutions with predictable performance. Human actions very often have a stochastic effect on the operation of the system. They can be ill-considered, haphazard, affected by emotions, and taken without due attention and adequate knowledge and experience (Pham et al., 2019). All these imperfections are exploited by those whose goal is to destroy or obtain information. According to data published by several information security companies, attacks carried out by purpose-built bots and web applications that exploit a technical factor (e.g., system vulnerabilities) are becoming increasingly rare, and are being replaced by attacks in which human interaction is a key factor. The curiosity and trust, leading well-meaning individuals to click, install, open, and send information, are being exploited by cybercriminals who are increasingly adept at using social engineering techniques.</p> <p>The aim of the present paper is to discuss the theoretical basis of information security issues from the behavioral perspective and to present the concept of a subsystem that implements measures to minimize the impact of the human factor on the emergence of threats to the intangible resources of a business entity. The concept is to create an information and organizational space to support the operation of the traditional information security management system in small and medium-sized enterprises. The concept is presented using the object-oriented approach which focuses on the functional elements of the system, and the subject-oriented approach, which takes into account the relationships between the various individuals who affect the security of the information system. The author's models of each approach were presented along with a description of how they work.</p> Paweł Kobis Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Awareness Level of Information Security Managers in Small Enterprises in Poland <p>The security of information assets largely depends on the real level of knowledge of those managing the information system. Particularly important is the knowledge acquired on an ongoing basis through reading and analysing: new reports published by specialised intelligence services worldwide, thematic portals, industry and scientific publications. Today's rapid pace of development of information, communication systems means that knowledge of digital information security acquired a year or more ago becomes partly outdated. Although there are specific, unchangeable canons of behaviour, proceedings in the processes of information protection - they are only a foundation for building an effective system of protecting intangible resources. Special attention should be paid to the fact that information protection is not an individual activity - it is a process running parallel to all processes operating in enterprises. The global pandemic situation has had an irreversible impact on the perception of information asset security. The situation in which most business entities were forced to work remotely necessitated a new approach to information security among its managers. The relatively stable environment of business entities until the pandemic suddenly forced the use of new techniques and technologies enabling work from private, home networks. Have such conditions changed the attitudes of security managers to the need for continuous education, to expand their knowledge in this area? Did those responsible for the security of intangible assets gain more experience with information security during the pandemic? The aim of this article is to present research on the knowledge and awareness of information security managers conducted before the pandemic in 2018 and 2019 among small businesses in Poland on the real perceptions of those responsible for information security and to compare them with the same research conducted in 2022 after the pandemic.</p> Paweł Kobis, Grzegorz Chmielarz Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Business Environment Institutions as a Catalyst for Knowledge and Technology Transfer <p>Knowledge and innovation are key resources of the modern economy. Innovation, transfer, and use of knowledge determine the pace and level of economic development. The ability to transform knowledge into new technologies, products, services, marketing methods, and organizational solutions is both the basis of entrepreneurship and building a competitive advantage that increases the enterprise’s chances of maintaining its market position. However, the market commercialization of new knowledge in the form of cutting-edge technological solutions or new products is a complex process with a high risk of failure, thus requiring appropriate and different competencies. Moreover, there are numerous barriers at the point of contact between the worlds of science and business that significantly impede joint work on innovative projects. Therefore, specialized entities have emerged to transfer knowledge and technology from science to the economy. These entities organize the knowledge flow from entities that have to those that seek knowledge. <br>A professional institutional base in this regard is developed by innovation and entrepreneurship centers that partner with both private and public sectors. These centers act as a catalyst for the flow of knowledge and are responsible for building a platform for dialogue and cooperation between science and business, thereby providing conditions for improving the efficiency of knowledge and technology transfer. Their activities are aimed at meeting the needs of entrepreneurs primarily related to the development of innovation, promotion of experimental activities, technology transfer and commercialization of knowledge, and improvement of competitiveness based on new technological solutions. The aim of the present paper is to indicate the importance of business environment institutions to the transfer of knowledge and technology between science and business.</p> Patrycja Krawczyk, Patrycja Kokot-Stępień Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 What Drives People to Share? The Relationship Between Working Style and Workplace FoMO <p>Workplace FoMO is defined as the fear of missing important tasks, information, and knowledge. It is driven by the fear of the dread of experiencing the anger or psychological pressure, and indirect expectation of co-workers, managers or other stakeholders at the place of work. The term also refers to the loss of promising opportunities (Fear of Better Options – FoBO) and network possibilities which can lead to another phenomenon Fear of Doing Anything (FoDO) which refers to the state when someone is indecisive. After factorial analyses of the original 5 FoMO types of Alutaybi et al (2020) this study applies the following factors: <em>valuable information gathering, professional networking, individual contribution to work, </em>and<em> social interaction</em>. One of the influencing factors of FOMO is internal motivation which is connected to working style. Considering the internal motivation and attitude to work, based on Kahler’s 5 positive drives (1975) Hay (2009) developed the following working styles: <em>hurry up, be perfect, please people, try hard </em>and <em>be strong</em>. This research presents the relationship between working styles and workplace FoMO based on a questionnaire filled by 201 employees of an international automotive company. Results shows that expect ‘Try hard’, the other 4 working styles indicate correlation with at least one of the factors of working FoMO.</p> Edit Kovari Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Relatedness and Futureness: Key Pillars for Developing Knowledge-based Management for Sustainability <p class="western" lang="en-GB"><span lang="en-US">Recently, the field of Knowledge Management has seen some movements towards sustainability and more responsible business practices. Especially sustainability has become a hot topic for almost every organization. In this paper, we try to locate the concept of sustainability in the field of Knowledge Management. We argue that lived sustainability is built upon relatedness (the holistic understanding of interdependence and interconnectedness of complex systems) and futureness (adopting a long-term perspective for the management of organizations) that together promote sustainable organizing from the inside-out. We find that in particular two streams, Responsible Knowledge Management and Spiritual Knowledge Management, have taken up ideas that potentially lead to sustainable Knowledge-based Management. Those streams emphasize various forms of non-rational knowledge as a necessary, but previously underrepresented aspect of knowledge, as a counterpart to the </span>instrumental-calculative rationality that has become predominant in the study of organizations and organizational knowledge.</p> Florian Kragulj, Clemens Kerschbaum, Alexander Kaiser Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Intuition - Knowledge over Management Science: Lessons from the past decades <p>The subject of intuition in management is interesting and has been discussed for decades. Repositories of scientific publications have in their collections hundreds of publications related to the use of intuition in management. It is necessary and reasonable to summarize the achievements of world science in this area. The best tool to do this will be bibliometric analyse. Bibliometric analysis is a popular method for exploring and analysing large volumes of scientific data but it`s application in business research is relatively new. A review of publications on this subject will indicate the state of this area of research. As part of the research, an analysis of the number of publications and the number of citations, and keywords statistics will be carried out. The database will be Web of Science. Zotero and VOSviever program will be the research tools. The review will be carried out following the methodology and will be divided into 5 stages, comprising: preliminary search, full search and literature acquisition, evaluation of collected documents, synthesis and analysis of results, and summary of results. The results will allow for assessing the research activity and the stage of development of the research in the field of intuition in management. A map of keywords related to the described issue will be created. What is the level of interest of scientists in this subject? Is it growing or going down? It will reliably summarise the current state of knowledge, providing information about gaps in the literature. It can also be a way to identify new research areas.</p> Patrycja Krawczyk, Patrycja Kokot-Stępień Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Managing Remote Negotiation Strategies <p>In more recent times, many business relationships have moved online and many companies are taking advantage of the opportunity to talk online with their business partners. This paper attempts to answer the question of how this fact affects business relationships. A survey method was used with 47 companies in Poland that conduct remote negotiations or remote business talks. The respondents were company managers who participate in both traditional and remote negotiations. The conceptual framework for the study was the model of negotiation as recurring events in the history of a relationship (Thomas, Manrodt, Eastman, 2015). The limitations of the study derived from the specificity of the research group: the respondents were from Poland, and the perspective of small and medium-sized companies was taken into account, whereas perhaps the perspective of large companies would have been different. The conclusion outlines the potential of remote negotiation compared to traditional negotiation and implications of conducting remote negotiations.</p> Joanna Krzywda Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Gender Differences and Readiness Towards Knowledge Sharing among Remote Working IT Sector Employees <p>The COVID-19 pandemic exerted a significant impact on various spheres of the functioning of an individual, including the area of professional functioning. One of these changes was the spread of remote working, which in turn led to the greater interest in this form of work and the search for effective solutions that support labour efficiency in these particular conditions. An important problem of remote working that is associated with the restriction of face to face communication, is the sharing of knowledge amongst the employees. The aim of the paper was to analyse the differences in the readiness to share knowledge in conditions of remote working in the IT sector between women and men depending on the chosen demographic factors and factors relating to work. The study included 112 employees from the IT industry who worked remotely at the moment of conducting the research. A self-designed survey was availed of in the research which encompassed the following: demographic data (sex type and age of those analysed, being in a relationship, number of children), variables associated with work (position held in the firm, job seniority, number of hours of remote work), while also questions relating to sharing knowledge with co-workers. In the analysed group of employees of the IT sector working remotely, a greater readiness to share knowledge was noted amongst men as compared to women. Furthermore, as the effect of intragroup comparisons, the following was noted: older women were more willing to share knowledge than younger women, raising three or more children, while also more than women who do not have children, whereas women in relationships were more willing to share knowledge than single women. In turn, in the group of men the differences were only evident in the sphere of job seniority. Longer job seniority turned out to be favourable towards the readiness to share knowledge. The research findings significantly broaden knowledge in the sphere of the individual factors influencing the effective organization of the process of knowledge management, while particularly knowledge sharing in conditions of remote working. This knowledge may be particularly useful for managers of the IT sector.</p> Ewelina Krzyżowska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Managing Knowledge Acquired from Smart Meters in a Distributed Advanced Metering Infrastructure <p>The primary purpose of this article is to present the functional information and knowledge - acquired from smart electricity meter readings, which are a component of the Advanced Metering Infrastructure (AMI). The relations between the management of knowledge acquired from the AMI system and the new empirically identifieddecision-making processes that make the management of electricity value more efficient, both on the side of the supplier but also, which need to be emphasised, on the side of the consumer/household, often the energy prosumer (micro RES production), are indicated in it. In the first part of the article - the theoretical and cognitive part - justification has been given for the subject matter specified in the title of the paper. Attention was drawn to the dynamic digitization and automation of energy metering readings. The size of the AMI market in terms of the growth in the number of smart meters in households, as well as the size of the market, has been quantitatively described. In the context of the dynamic growth of smart electricity meters, the growth of heterogeneous knowledge on households resulting from high-frequency readings was justified, which in fact reflect not only variable energy demand but also the culture of energy demand and use. In the paper its author has structured the insights gained from the AMI infrastructure. In turn, the second - empirical - part attempts to answer two research questions: 1) What information/knowledge in addition to real-time bi-directional energy readings necessary for energy value management can be generated through the use of high-frequency clocking smart meters?; 2) How to use the acquired knowledge, manage the knowledge, acquired from the readings of the distributed AMI (smart electricity meters) infrastructure, in terms of key decision-making processes that make energy value management more effective, both on the supplier side but also on the consumer/household side, frequently the energy prosumer - micro RES production. In order to answer the above two research questions, a questionnaire survey was conducted and a brainstorming, scientific discourse with inference was carried out with a group of business practitioners, including managers of corporations and energy companies - improving their knowledge, and competences in the area of management and entrepreneurship in energy markets, including RES.</p> Robert Kuceba Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The KLC Cultures, Tacit Knowledge, and Trust Contribution to Organizational Intelligence Activation <p>In this paper, the authors address a new approach to three organizational, functional cultures: knowledge culture, learning culture, and collaboration culture, named together the KLC cultures. Authors claim that the KLC approach in knowledge-driven organizations must be designed and nourished to leverage knowledge and intellectual capital. It is suggested that they are necessary for simultaneous implementation because no one of these functional cultures alone is as beneficial for a company as all of them are together. Moreover, there is a risk that organizations with a learning culture developed without collaboration are stuck at the individual level of learning only; and that a knowledge culture developed without a learning culture jeopardizes the organization to be stuck in a passive way where only old, multiply verified knowledge is accepted. As a result, such companies cannot grow. That extreme situation leads to the rejection of new knowledge that is usually rationalized by the need for business safety security - that is nothing more than a ruse for intellectual laziness or personal barriers of fixed-minded managers.</p> <p>&nbsp;</p> Wioleta Kucharska, Denise A. D. Bedford Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Collaborative Structures in WikiProjects. Wikipedia Users' Activity Case Study <p>The research presented in the article concerns the development of organizational and cooperation structures from interpersonal interactions in virtual communities sharing knowledge. It is assumed that the activity of communities functioning on the Internet reflects the organization of human communities in the offline space. The main aim of the research was to characterize the structures of cooperation groups that are formed around WikiProjects. The research question was: what is the structure of activity of Wikipedians in WikiProjects in chosen language versions of Wikipedia? The method used in the research is the content analysis method. The author calculated data thanks to the Wikipedia xTools. The numbers of participants involved in WikiProjects were analysed by referring to the Dunbar number concept and the cultural determinants of cooperation, thus referring to the masculinity index (MAS) according to Hofstede. Research has shown that WikiProject members show similarities to the layered community formation proposed by Dunbar. The sizes of groups of active editors are closer to these values. As the WikiProjects group grows, the ratio of declared participants to active participants decreases. The production of value in virtual communities, the ability to work together as a team in physical isolation, is becoming increasingly important. The results of the research may be significant to the knowledge management specialists and virtual communities practitioners.</p> Katarzyna Kukowska Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Distinguishing the Dimensions of Learning Spaces: A Systematic Literature Review <p style="font-weight: 400;">Nowadays, public and private organisations appear increasingly committed to fostering the skills necessary to deal with the challenges of the current scenario.&nbsp;From this perspective, public and private organisations are developing new spaces for learning.&nbsp;The notion of learning space draws its origin and main application in educational institutions. However, it constitutes a distinctive concept for all the organisational contexts in which the creation and management of knowledge and learning dynamics are enabling factors that support innovation and growth dynamics.&nbsp;Although several studies have already discussed the features characterising a learning space or a learning environment, the literature is fragmented and does not provide a comprehensive, fresh view of the learning space, its components, or its impact on learning processes and knowledge dynamics. This is particularly true in management literature.&nbsp;The research results synthesise data and knowledge gathered from the systematic literature review, providing researchers and practitioners with an integrative picture of the definitions of "learning space" and "learning environment" in the management literature and&nbsp;producing a descriptive framework&nbsp;that highlights the relevant dimensions that influence learning processes and knowledge dynamics.</p> Rosaria Lagrutta, Daniela Carlucci, Francesco Santarsiero, Giovanni Schiuma, Antonio Lerro Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Fusion of Talent Management and Knowledge Management: An Odd Couple or Happy Nuptial <p>The purpose of this paper is twofold, firstly, to explore the factors that affect the retention of knowledge workers in South African higher education institutions; secondly, to show how talent management can benefit knowledge management practices. The mixed-methods design was employed to collect and analyse the quantitative and qualitative data. Stratified and purposive sampling techniques were used to select 347 respondents from three South African universities. Questionnaires and interviews were used to collect the data from 277 participants. The Statistical Package for the Social Sciences was used to analyse the quantitative data, while the qualitative data was analysed using NVivo (version 12.0). The quantitative and qualitative findings confirmed that work-life balance, promotion and employer-employee relationship positively impact the retention of knowledge workers in South African higher education institutions. This study provides a deeper understanding of how universities could leverage employee promotion, employer-employee relationship and work-life balance to retain knowledge workers in the competitive business environment. The study demonstrates that factors of talent management such as promotion, employer-employee relationship and work-life balance, are viable tools for retaining knowledge workers to position higher education institutions at the cutting edge. These factors can benefit knowledge management practices. The study expands on the limited research on employee retention strategies, talent management and knowledge management.</p> Lawrence Abiwu, Martins Isabel Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 How Sharing Pro-Environmental Knowledge Creates Business Management Processes <p>The study poses a research question: how does sharing pro-environmental knowledge create business management processes? Although pro-environmental knowledge is important for the success of modern enterprises, the literature on the subject does not provide insight into the dynamic processes taking place in the market environment of enterprises, not to mention how pro-environmental knowledge increases the attractiveness of enterprises' offers and allows them to react quickly to changes. Against this background, this study, conducted on a sample of 1,024 enterprises, analyzes the effects of introducing pro-environmental knowledge in the context of creating business management processes. Moreover, this study develops a holistic framework to explain the interactions between pro-environmental knowledge and tailored to the needs and expectations of all employees (Bissing‐Olson, Iyer, Fielding, Zacher, 2013). Observations and the proposed framework shed new light on the understanding and acceptance of the creative role of pro-environmental knowledge in company management by company employees.</p> Małgorzata Łęgowik-Małolepsza Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Creating Knowledge of the Competitiveness of Enterprises in the Context of Changes in Management Processes <p>The unpredictable conditions of the competitive environment of modern enterprises force managers to look for new ways of managing enterprises. Furthermore, the diversity of the competitive environment requires the introduction of changes in the management processes of the company, which will enable building a competitive advantage and will allow for its sustainability. Therefore, the study raises the research question: how to create knowledge of the competitiveness of enterprises in the context of changes in management processes. The study presents the concept according to which the introduction of changes in management processes requires the creation of knowledge, which will enable distinguishing the company against its competitors. Therefore, the objective of the study has been the in-depth understanding of the creation of knowledge of the competitiveness of enterprises in the context of changes that can be introduced in management processes. Moreover, the publication deepens the understanding of the relationship between competitiveness factors determining the company’s capabilities, its prospects, and the projection of changes in the environment. The research methods applied to accomplish the assumed objective are critical analysis of literature, a survey questionnaire carried out in 2022 and Pearson’s correlation analysis. The empirical research was conducted on the basis of data obtained from one hundred enterprises from Poland. The conclusions from the research suggest that managers’ attention ought to be focused on identifying the factors of competitiveness of enterprises that enable them to achieve a competitive advantage.</p> Sylwia Łęgowik-Świącik Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management in Enhancing Organizational Flexibility in Manufacturing Enterprises <p>In today's market conditions, enterprises operate in times of uncertainty, constant pressure from competition, increasing quality requirements, and rapidly changing technologies. The speed and intensity of changes mean that enterprises are forced to look for the most effective flexible actions to meet market conditions. The dynamic capabilities of enterprises are reflected in the dimensions of flexibility, which have different speeds and are conditioned in different ways, e.g., through the level of knowledge management in the enterprise. The article is based on the review of international literature using the science mapping method in the area of knowledge management and organizational flexibility, as well as the results of the research conducted on a group of manufacturing companies. The aim of the article is to indicate the level of knowledge management in manufacturing enterprises and its impact on selected dimensions of flexibility in the areas of organizational activity. The study is based on the results of the research on a group of 355 Polish enterprises, which was carried out in 2022. The author's questionnaire was used during the study. The results of the study were the basis for the analysis, which indicated the level of knowledge management and the level of organizational flexibility in manufacturing enterprises. The analysis also made it possible to indicate whether there are dependencies between the level of knowledge management and the level of flexibility in the organizational dimensions of companies' operations. The novelty of the article is the indication of recommendations for the increase in the level of knowledge management in order to enhance the flexible actions necessary in an extremely turbulent organizational environment.</p> Anna Lemańska-Majdzik Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Strengthening Organisational Resilience Through Knowledge Management: The Santa Catarina´s Civil Defense Case <p>The constant changes in the political, social, and economic scenarios, as well as recent major crises and natural disasters that have affected Santa Catarina, Brazil, and the world, have increased the demand for organisations to provide more resilient responses. Civil Defence organisations are no exception, and they must prioritise the identification and management of critical knowledge to enhance their organisational resilience. In light of this, a case study was carried out in Santa Catarina´s Civil Defence (SCCD), a public government organisation that plays a critical role in the territorial resilience of SC state. The study aimed to evaluate SCCD’s organisational resilience and develop a continuous improvement plan based on critical knowledge. To achieve this, the Resilience Analysis Grid (RAG) was used as a tool to characterise the SCCD’s resilience potential. The analysis showed that the organisation has an appropriate level of resilience potential. However, to identify ways to enhance this potential, it was necessary to analyse critical knowledge for monitoring, anticipating and responding to unexpected events, as well as exploring how SCCD promotes learning in the face of new situations. To do so, a framework was used to analyse critical knowledge to organisational resilience capabilities. This framework was used to present an improvement plan for the organisation's resilience potential, based on the use of techniques and methods for knowledge management. The plan recommended several practical steps that could be taken to enhance the resilience of the SCCD, including the creation of a knowledge management system, the development of training programmes, and the identification and management of critical knowledge. In conclusion, the study highlighted the importance of critical knowledge in enhancing organisational resilience and demonstrated that a continuous improvement plan based on critical knowledge could lead to significant improvements in the resilience of organisations like the SCCD. By following the study's recommendations, organisations can become better equipped to respond to future challenges and maintain their resilience in the face of change and uncertainty.</p> Carlos Eduardo de Lima, Denilson Sell, Regina Panceri Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 A Meta-analysis Study about the Relationship Between Knowledge Management Strategy and Business Performance <p>The application of knowledge management strategies, such as knowledge codification and personalization strategy, influences business performance because appropriate knowledge management strategies align with firms’ strategies and support knowledge management activities. However, the findings of previous empirical studies regarding the relationship between knowledge codification strategy versus knowledge personalization strategy and business performance are inconclusive. This study aims to adopt a meta-analysis approach to investigate the relationships between knowledge codification strategy versus knowledge personalization strategy and business performance. It reveals that the knowledge codification strategy was positively related to the overall business and financial performance, while the knowledge personalization strategy was positively associated with overall business performance. To the best of the authors’ knowledge, this is the first meta-analysis research that clarifies the knowledge management strategy—business performance relationship.</p> Gang Liu, Eric Tsui, Aino Kianto, Yixiao Zhao Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Spiritual Knowledge Management: Practical Wisdom and Faith-at-Work Brought to Life <p>Integrating knowledge management, faith-at-work, and phronetic workplace domains, this paper presents phronesis, or practical wisdom, and faith-at-work (FAW) based on theoretical principles of moral actions and character virtues and real-life examples of FAW practices such as thoughts, behaviors, and feelings, bringing to life the practically-wise company. Answering a call to investigate phronesis in the workplace to understand how the individual level of practical wisdom spreads throughout the company achieving a practically-wise company this paper refines one segment of Long’s (2022) research findings in Faith at Work: People, Places, Practices, and Tools from the spiritual knowledge management (SKM) domain perspective. These FAW experiences equate to spiritual knowledge and spiritual intelligence in motion while supporting human resource development strategies for employee flourishment. The methodology is empirical phenomenology presupposing theory for the relevant phenomena. The Long (2022) study adds a deeper understanding that sharpens and supports SKM by extracting specific findings and implications of the integration of practical wisdom, moral actions, character virtues, and FAW practices - intersections that enlighten organizations to create desirable value.</p> Elaine Long Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Strategies for Knowledge Management Readiness in an Engineering Consulting organization in South Africa <p>This article investigates knowledge management readiness at an engineering consulting firm in South Africa known as Zutari (Pty) Ltd, or Zutari, and suggest a strategy to achieve readiness in engineering firms. Engineering consulting firms are knowledge-intensive firms that offer specialised services in the provision of independent expert knowledge in the fields of engineering, science and other related areas in the public and private sectors, infrastructure, and construction sectors Although knowledge management is widely acknowledged as a strategic enabler in engineering consulting firms, most initiatives fail, making a knowledge management readiness assessment essential before implementation. The target population was Zutari’s permanently employed technical professionals. Stratified and systematic sampling methods were applied to select a sample of 285 technical professionals. A questionnaire was used to gather quantitative data. The assessment model of Aydin and Tasci (2005) was used to assign readiness levels for the critical success factors under investigation. The findings reveal that the level of knowledge management awareness among Sutaria staff is quite high, even though knowledge management is practised informally. A knowledge management readiness strategy is suggested to get Sutaria to the expected level of readiness. Knowledge management is widely acknowledged as a strategic enabler by employees in Zutari, with information technology currently the only critical success factor at the expected level of readiness. A knowledge management strategy is suggested to assist Sutaria in achieving the expected level of readiness. Further research could test the effectiveness of the readiness strategy in different contexts using mixed methods research. This research will add new knowledge to the body of knowledge in the engineering consulting sector and help firms planning to implement knowledge management. Not many studies have been conducted to test the organisational readiness for knowledge management in engineering consulting firms. This article adds to the body of knowledge in this field.</p> <p> </p> Edigar Mahuni, Madeleine Fombad Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Impact of Organisational Culture and Employee Commitment on Knowledge Workers in an Insurance Company <p>The purpose of this paper is to provide an empirical understanding on how the constructs organisational culture and employee commitment affect knowledge workers in an insurance organisation. In the knowledge based economy, organisational culture and employee commitment play a critical role in an organisation’s sustainability. There is no one size fits all when it comes to the impact of organisational culture on organisational commitment for effective retention of knowledge workers. The relationship is based on the nature or type of the business, the environment where the business operates and employees thereof. Management of knowledge workers relies on ensuring that the culture adopted by an organisation assist to improve employee commitment, thereby retain knowledge workers. An empirical study using a quantitative design was conducted in insurance company and data was collected using survey questionnaires. Non-Probability sampling was applied where a sample size of 318 was selected from a population of +/-600 employees. The SPSS 2017 (version 25) was used for descriptive and inferential data analysis. Research results indicate that organisational culture affect affective employee commitment of knowledge workers. These findings can assist management of knowledge workers to analyse and developing organisational culture that assist in improving employee commitment, thereby retain knowledge workers. The study carried out offer executive management specific guidelines in implementing initiatives for knowledge workers retention in the knowledge-based economy.</p> Portia Makgalo, Ophillia Ledimo Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Management Practices and the Evolution of Healthcare Organizations based on a Certification Program <p>Quality certification programs are internationally recognized processes for externally assessing and improving quality, resolution, and sustainability in healthcare organizations. In these organizations, knowledge is a strategic intangible asset. Concurrently, knowledge management (KM), through its practices and tools, promotes the use of organizational knowledge, and can help transform knowledge into action in the dynamic, systemic, competitive, and demanding environment faced by such organizations. In this context, this study aims to analyze the association between strategic KM practices and the evolution of certified health organizations by measuring the evolution of quality descriptors implemented during participation in the certification program. The research adopts a quantitative approach, with a descriptive-exploratory nature, and follows a cross-sectional design. Presented here are concepts relative to the theme and constructs that support the analysis proposed in this study. For data collection, two instruments were used. The first is related to the evolution of companies participating in a certification program, and the second is a questionnaire designed to identify knowledge management practices developed within the companies. The study was developed in 24 healthcare companies in Brazil that participated in a certification program. The results identify an association between KM practices and the level of evolution of certified healthcare organizations. The companies have in common the incentive to share knowledge in the workplace, as well as providing continuous training opportunities. There is an observed need for organizations to effectively communicate their strategic objectives and develop financial incentives and career development based on knowledge. The results confirm the relationship between KM practices and the evolution of healthcare organizations.</p> Patsy Mandelli, Cínthya M.S. Zanuzzi, Lia Caetano Bastos, Gregório Varvakis Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Mitigating the Disruptive Consequences of Knowledge Loss in Organizational Settings: Knowledge Loss Clusters and Potential Organizational Interventions <p>This paper reviews the management and organization studies literature underpinning the construct of knowledge loss. It proposes that five clusters of knowledge loss influence the capacity of organizations to retain their valuable organizational knowledge. Such clusters include hanging, fading, disengaging, dissolving, and vanishing. To overcome the disruptive consequences of knowledge loss, this paper proposes five potential organizational interventions including reminding, refreshing, re-acquiring, re-building, and re-inventing. This paper discusses the implications for theory and managerial practice in the context of the knowledge management literature and provides directions to future research.</p> Stefania Mariano Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Decision Making for Knowledge Management in the Tequila Sector: A Fuzzy Logic Model <p>Knowledge management creates value for organizations, allowing them to be more innovative, productive, and competitive if that knowledge is used appropriately. Through this management, vital information is created and disseminated systematically and efficiently, and at the same time, knowledge learning is adopted, transformed, shared, and applied. This research analyzes decision-making for knowledge management in a mature low-tech sector, such as Tequila in Mexico. At the same time, it generates a predictive model of knowledge management that allows innovation in this sector by combining knowledge of modern technologies and ancestral knowledge in manufacturing the product, along with providing support to public policymakers and decision-makers to support small producers and rural communities. The methodological strategy used is an expert system through fuzzy logic, starting from a data set based on the patterns found in a Bayes network. The results show that the most relevant variables in decision-making for knowledge management in the Tequila sector are modern technologies, ancestral knowledge, and the Denomination of Origin. Under the above, it could be inferred that the ancestral knowledge variable is the most influential in achieving high values in managing knowledge management -the output variable preserving the value of a product with a designation of origin.</p> Antonieta Martinez-Velasco, Antonia Teran-Bustamante Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Profiling European Consumers that Engage in Boycotting <p>Boycotting involves abstention from buying specific products or brands for political, ethical, or ecological reasons. Boycott is usually framed as an expression of political consumerism and has been on the rise. Companies that suffer a boycott may endure severe consequences including long-term damaged brand image and harmed reputation. However, there is still an incomplete picture of the socio-political and demographic profile of boycotters. Most characterizations of political consumers are based on research that combines boycotters and buycotters under a single construct of political consumers, and yet these consumers are driven by different motivations. The objective of this exploratory study is to provide a general characterization of European political consumers that engage in boycotting. The data used was collected between the 25th of May, 2022 and the18th of September, 2022, and was retrieved from the 10th edition (2022) of the European Social Survey. The study employs binary logistic regression to assess the association between boycotting and various potential factors listed in extant literature. Results indicate that boycotting behaviour is affected by age and other life-cycle variables, gender, education, institutional trust, the degree of satisfaction with the political system and the government, the level of trust in information and communication technology, reported self-happiness and self-general health perceptions. In general, the parameters of the models suggest that European consumers that engage in boycotting behaviour tend to be female, young, well-educated, trust on national political institutions and make intensive use of digital media. The conclusions of the empirical study are discussed and interpreted in light of current theories of consumer behaviour that highlight the post-modern, fragmented and globalized characteristics of current western societies. The results of this study enrich the literature on consumer boycotts and confirm the predicting power of various socio-demographic, psychological and attitudinal variables. Avenues for future research are identified together with consideration of the study limitations.</p> Fernando Mata, Nuno Baptista, Maria Dos-Santos, Natacha Jesus-Silva Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Managing Human Capital with Employee Clustering Through the Interplay of the Persona Concept <p>Nowadays, employees are seen as active Human Capital Management (HCM) consumers. Megatrends such as individualization and flexible work impact the workforce, especially generations Y and Z. Finding and retaining talent is a challenge that companies try to address, from employer branding to covering the whole lifespan of the company-employee relationship. Management is likely to know every employee in small and medium-sized enterprises (SMEs); however, larger companies need to categorize their human capital into certain entities. This paper explores the usability of the Persona concept for HCM. Persona is a service design approach widely applied in marketing, and a few research papers have argued that personas may have a role in improved people-oriented HCM. In short, personas aim to create a limited set of archetypes that differ from each other regarding demo- and psychographics. Generally, they are a mix of real-life people and some imaginary attributes. Different personas will likely request different services to feel fully motivated and supported. The core target of this article was to identify the common awareness of personas among HCM experts across industries and countries. Also, the ideation of future use of Personas was studied with marketing experts actively using personas in their professions. The qualitative study based on twelve semi-structured individual interviews was conducted in November-December 2022. The results indicate that the HCM community is well aware of the persona concept, which is widely used. However, the current usage of personas is mainly focused on employer branding and recruitment, and only in a few cases the usage covered the design of internal HCM processes. The study also revealed some limitations for HCM that are not present in the marketing field. Demands for transparency, equality, data privacy, and personal integrity set challenges in clustering the workforce. The results indicate the further need for research on best practices of creating and using Personas in a way that ethically serves the interests of both the company and the employee.</p> Anastasiia Mikhlina, Juha Saukkonen Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Supporting Knowledge Communities: Examples from Organisations with Innovative Management Models <p>The paper discusses how three organisations with innovative management models support the creation and work of knowledge communities. In the current unstable environment, knowledge, the ability to acquire it, create it and share it becomes one of the most critical aspects of the success of any organisation. Even though organisations may not be consciously aware of this, some adopt specific innovative management models that support their work with knowledge. The management model is how an organisation is managed, e.g. how managerial activities are executed, interlinked and organised into the systemic approach. Traditionally, management models were based on hierarchies and clear rules concerning managerial functions (planning, deciding, organising, leadership and controlling). Innovative management models are flatter; employees are empowered to decide and set objectives; control is decentralised. Some innovative management models are self-managing and look unusual, even crazy, as they deny our expectations about how organisations should be managed. Innovative management models help improve knowledge flow and sharing in an organisation. The paper provides examples of organisations whose unusual management models go even further and support or are intended to support the creation and work of knowledge communities. Knowledge communities usually benefit organisations by providing an environment where employees extensively interact, share and create knowledge. They are the silos of new knowledge, inventions and innovations. Organisations with unusual management models use different managerial tools and methods to support knowledge communities. Some organisations are successful, and some fail. In the paper, we show examples of both groups of organisations and explain why some management models work and support knowledge communities, and others do not. The paper uses secondary data about organisations available in the theoretical and managerial literature on these organisations and information from their web pages.</p> Ludmila Mládková Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 The Transition of Higher Education for Continuous Lifelong Learning: Expert Views on the Need for a new Infrastructure <p>In the contemporary need for continuous upskilling and reskilling, higher education has an important role to play. While the traditional university programmes are designed for students in their early twenties our knowledge society has a demand for lifelong learning in a wider age span. This paper is a part of a Delphi study on the ongoing transformation of higher education for lifelong learning. A qualitative Delphi study has been carried out in the four steps of 1) A literature study to explore the chosen topic, with the selected publications sent out to an expert panel, 2) A survey with questions to the experts based on the findings in the literature study, 3) Email interviews to dig deeper into the answers from the survey, and finally 4) Focus group interviews. The aim of the paper is to analyse, present and discuss the international expert panels' views on the infrastructural needs in the transformation of higher education. Data gathered from the three first steps, with a focus on the email interviews, have been analysed according to the Grounded Theory concepts of open, axial coding and confirmatory coding. The categories from the Open coding analysis were later, in the axial coding, grouped around the central axis of 'Higher education transformation for lifelong learning'. The confirmatory coding found the common denominator of 'Infrastructure', and its interrelationships with the attributes of 'Multimodal delivery', 'Pedagogical change', 'Quality and organisation', 'Equity, diversity and inclusion', 'Digital literacy', 'Accessibility', and 'Financial aspects'. Findings align to the Anna Karenina principle in the sense that a happy and healthy infrastructure for continuous lifelong learning in higher education, depends on all the attributes listed above. This leads to the Tolstoyan conclusion that every variation of failing attributes would result in its own state of unhappiness.&nbsp;</p> Peter Mozelius, Martha Cleveland-Innes, Marcia Hakansson Lindqvist, Jimmy Jaldemark Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Drivers of Environmental Responsibility in Family Firms: The Role of an Environmental Manager <p>Despite the significant role of family firms in economies throughout the world, their academic research is relatively young. Furthermore, previous empirical studies in the field have focused on general topics, rather than examining how family firms are similar or different from other types of organisations in the decision-making process. Little is known about what drives family firms to implement environmental concerns in their strategies. Based on the above-mentioned findings, the research aims to analyse what the main drivers of environmental responsibility are in family firms in Central and Eastern Europe (CEE) countries. The empirical study uses logistic regression that examines how selected important factors influence the adoption of strategic objectives that mention environmental or climate change issues. The study uses a data set from the World Bank Enterprise Survey 2019 and examines the attitudes of family businesses in four CEE countries (Czech Republic, Slovak Republic, Poland, and Estonia). The findings revealed a significant influence of the environmental manager, the customer's environmental requirements, and the energy performance standards on adopting strategic environmental objectives in family companies. We also consider the environmental manager as a key factor in terms of knowledge transfer and management of environmental responsibility in the firm.&nbsp; The results of this research provide a new perspective on the environmental responsibility of family businesses and explain which drivers should be considered when deciding to establish strategic objectives related to environmental issues. Managers should take these findings into account when deciding which tools to use to increase pro-environmental behaviour and implement environmental strategies.</p> Kateřina Myslivcová, Nikola Hausmannová, Lucie Zapletalová Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Sharing and Lean Manufacturing in Companies: An Empirical Investigation <p>Manufacturing companies seeking to be competitive in the market must, in particular, accomplish time saving through precisely planned production processes. One of the main routes to reaching higher production efficiency is Lean Manufacturing (LM) by way of the methods and tools that it brings. However, the key to successful implementation of LM is the employees’ approach to knowledge sharing, an essential component for continuous improvement. This paper is an empirical study whose purpose is to answer the following question: Is knowledge sharing more widely adopted (and if so, how exactly) by companies who have implemented Lean Manufacturing, compared to those who have not?<br />As a result of literature studies, six types of knowledge sharing were identified, related to the way knowledge is shared (formal and informal knowledge sharing), knowledge sharing strategies (codification and personalization strategies) and the scope of knowledge that the company focuses on in its core business (broad and deep knowledge).<br />The relation between the use of LM and knowledge sharing types was examined based on a questionnaire survey conducted among 219 small, medium and large manufacturing enterprises operating in North-West Poland. The data analysis was performed using the ANOVA and post hoc tests.<br />The results demonstrated a significant correlation between the companies’ use of the Lean Manufacturing concept and certain types of knowledge sharing. In particular, it was observed that, compared to the other companies, the companies showing wider use of LM practiced formal ways of knowledge sharing, used the knowledge codification strategy, and were more focused on development and dissemination of broad rather than specialized knowledge. The results also demonstrated that the knowledge sharing approach adopted by the companies was largely determined by other approaches and management methods. It also means that the processes related to knowledge sharing are components of Lean Manufacturing solutions applied in practice.</p> Justyna Maria Myszak Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Knowledge Sharing and Transfer Frameworks: Lessons from Sub-Saharan South Africa. <p>The success of Sub-Saharan South Africa’s public sector could be deemed dependent on context-relevant knowledge sharing and transfer (KST) frameworks to facilitate knowledge exchange. Knowledge sharing and transfer frameworks which facilitate knowledge management (KM) are still largely influenced by Western research studies, these contributions dominate the field. The extant knowledge sharing and transfer public management frameworks increasingly reflect a predominantly western oriented bias towards objectivist perspectives on knowledge, the alternate practice-based knowledge sharing and transfer frameworks, considered responsive to Sub-Saharan African knowledge exchange problems are under-investigated. This paper thus aims to understand ‘what KST framework factors enhance public management in Sub-Saharan South Africa’. The research was designed as a qualitative study underpinned by interpretivist philosophy. Qualitative data were collected from 15 public sector practitioners, using the semi-structured interview technique. Thematic Analysis and Trans Positional Cognition Approach was used to analyse the data collected. The findings from this study yielded four themes namely, Unique antecedent performance factors; Human performance factors; Organisational performance factors and Continuous learning performance strategies. Rahman’s knowledge sharing and transfer conceptual model was adopted as a theoretical framework and used to better understand the findings of this work. Applying the theoretical framework, we note elements within Rahman’s model could be deemed more applicable in a Western context as it only confirmed two of the study’s four findings. We therefore propose the output of this study as new knowledge within the Knowledge sharing and transfer frameworks’ domain. &nbsp;Our contribution is compatible with the Sub-Saharan South African organisational context. The implication of this within context is that KST implementation in sub-Saharan South Africa could deemed bottom up oriented as against the western approach which is top-down. &nbsp;This study thus contributes to a better understanding of KST Framework implementation in Sub Saharan South Africa and provides opportunity for future research work in this field.</p> Donovan Nadison, Obafemi Olekanma , Viwe Mgedezi Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Mediating Role of Knowledge Management in the Relationship between Organizational Memory Building and Human Resource Management <p>This paper aims for verify the role of knowledge management as a mediator in the relationship between organizational memory building and human resource management to develop high education institutions into human resource management organizations. In this study, the researchers relied on empirical study to test the relationship between the variables. Therefore, a survey questionnaire was conducted. The study population consisted of faculty members in Palestinian universities, whose number is (7,367) members. The study sample consisted of (360) professors from Palestinian universities. The results show that the mediating variable (KM) affects the dependent variable (HRM) by (0.675); and it is statistically significant at a significance level less than (0.001). Including the independent variable (OM) in the same model, its effect on the dependent variable (HRM) vanished, and the value of the statistical significance became (0.051).</p> Munawwar Najim, Iyad Edajani , Fayez Shaldan, Safinaz El Sheikh Khalil Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Vulnerabilities and Knowledge Risks in Knowledge Processes <p>This study aims to put forward measuring scales for two central concepts – vulnerabilities and knowledge risks – and identify the factors composing the two constructs. The research presented in this paper is part of a larger project investigating knowledge vulnerabilities and risks appearing in knowledge processes of organizations. In this sense, a new ontology developed by Brătianu et al. (2022) was used to design an instrument for measuring risks and vulnerabilities related to knowledge processes in organizations. Organizational knowledge dynamics perspective (Brătianu et al., 2022) was used to group knowledge risks typologies into the following clusters: knowledge creation, knowledge acquisition, knowledge loss, knowledge sharing, knowledge use, emotional knowledge dynamics, spiritual knowledge dynamics. Examples of knowledge risks belonging to such clusters may include a knowledge risk of non-creation and a knowledge risk of bad timing (for knowledge creation cluster), knowledge spillover or knowledge forgetting (for knowledge loss), as well as knowledge hiding and knowledge hoarding (for knowledge use). Our study fills a gap in the literature by suggesting a scale for measuring knowledge risks and grouping them by factor, and also a scale for measuring vulnerabilities and grouping them by type of vulnerabilty by means of principal components analysis. Current state of knowledge on vulnerabilities and knowledge risks comprises mainly theoretical approaches. Also, most studies do not discuss the concepts of knowledge risks and vulnerabilities together. The main novelty of our study lies in its quantitative approach to analysing knowledge-related vulnerabilities and risks. For this purpose, a questionnaire was applied to a sample of employees comprising both managers and non-managers from Romanian organizations. The factors resulted after having applied the principal components analysis have provided a clearer picture of the constructs of vulnerabilities and knowledge risks, leading to a deeper understanding of knowledge processes and their risks.</p> Andrei Stefan Nestian, Alexandra Luciana Guta Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000 Exploring the Intersection of Knowledge Management and Spirituality in Higher Education Institutions <p>Higher Education Institutions (HEIs) have the fundamental role of teaching, research, and interaction with society, which are the three main vertices in the creation and dissemination of knowledge. HEIs can enhance their sustainability and competitiveness by effectively managing the knowledge of each collaborator and creating more value. In this way, HEIs lay the foundation for sustainable growth and extend their competitive advantages. However, it requires motivated and committed collaborators aligned with the mission, values, and objectives of the organization. Therefore, we suggest that the incorporation of spirituality can promote innovation, organizational sustainability, and increase knowledge management practices. To address the research gap on the integration of KM and spirituality in HEIs, we conducted a literature review using three databases, Web of Science, Scopus, and EBSCO. The review revealed that the integration of KM and organizational spirituality has not been studied in an integrated way. As such, we present suggestions for future research and practice, emphasizing the need for HEIs to focus on managing knowledge and incorporating spirituality into their practices to enhance their competitiveness and sustainability. Accordingly, this study contributes to the literature by awarding and discussing KM and spirituality as two key components of HEIs. Once, incorporating spirituality can promote innovation, organizational sustainability, and increase knowledge management practices. Moreover, this study provides valuable insights for HEIs to improve their management practices, promote sustainability, and enhance their competitive advantages.</p> Carla Neves, Raysa Rocha, Paulo Pinheiro Copyright (c) 2023 European Conference on Knowledge Management Tue, 05 Sep 2023 00:00:00 +0000