Leadership: impact on the satisfaction of Public Administration workers in Portugal





Public Administration, leadership, job satisfaction, motivation, organizational involvement


The purpose of this work is to evaluate the role of leadership in the local public administration workers' satisfaction level. This is a study case carried out with workers from the Municipality of Penafiel. A questionnaire was made, based on the European framework model of self-assessment CAF (Common Assessment Framework). With a total of 72 questions, supported by a Likert scale, we were able to get a final sample of 407 valid answers, out of 665 employees. Data indicates the existence of a positive and statistically significant correlation between leadership and motivation, involvement, and workers' participation. It was also possible to see the impact of leadership on the workers' perception of justice, equal opportunities, rewards and career development.

Author Biographies

Manuel Sousa Pereira, Instituto Politécnico de Viana do Castelo

Manuel Joaquim de Sousa Pereira. He completed his PhD in Communication Sciences (2014) Master's Degree in Communication Sciences (2008) from the University of Santiago de Compostela and Master's in Marketing and Strategic Communication (2004) and Degree in Public Relations (1998) from Fernando Pessoa University. He is a Professor at the Polytechnic Institute of Viana do Castelo and has been an Assistant Professor at the Portucalense University Infante Dom Henrique. Published 18 articles in specialized magazines. It has 7 book chapter(s) and 5 book(s). Organized 10 event(s). Participated in 114 event(s). Supervised 2 master's thesis(s). Supervised 16 work(s) for the conclusion of the degree/bachelor's course. Works in the area(s) of Social Sciences with an emphasis on Other Social Sciences. In his professional activities he interacted with 30 collaborator(s) in co-authorship of scientific papers. In its Ciência Vitae curriculum, the most frequent terms in the context of scientific, technological and artistic-cultural production are: Strategic communication; Communication efficiency; Talent management; Organizational strategy; Personal communication; Communication interactivity; Learning dynamics; IBERCOM International Congress; Communication efficiency; talent management; organizational strategy; Communication efficiency; Talent management; Organizational innovation; Personal leadership; Business efficiency; Communication management; Business efficiency; sponsorship; buy intention; Oakley; sporting events; consumer behavior; sponsorship; buy intention; sporting events; consumer behavior; .

Carlos Pinto Bessa, Polytechnic Institute of Viana do Castelo

Has a degree and a master’s degree in marketing management from the Portuguese Institute of Marketing Administration. Postgraduate in Digital Marketing and E-Commerce by Instituto Superior de Entre Douro e Vouga and PhD in Business Economics and Finance from the Rey Juan Carlos University in Madrid.

Sílvia Faria, Universidade Portucalense

Sílvia Faria has a PhD in Economic Sciences, a Specialist degree in Marketing and Advertising, a Master degree in Management, Specialization in Marketing and a Degree in Business Sciences. She worked as Business Unit Manager, at Segfredo Zanetti, during a periode of 15 years and being responsible for the Retail Department. She teaches since 2003 and worked as an independent consultant at Quarteirão and Adpress. She enjoys to do research in Marketing, Strategy, Consumer Behavior, Retail and AI, specifically at the point of sale. She is also interested in Touristic Marketing.