Failed Tech Deployment Initiatives: Is Poor IT Governance to Blame?

Abstract

Information Technology (IT) solutions have become a critical enabling tool in businesses and communities. As a result, organisations invest heavily in technology solutions to transform businesses. Motivated by rapid technological advancements, there have been radical changes in IT infrastructure management, IT applications, and IT services delivery. The recent COVID-19 pandemic also encouraged the rapid adoption of technology solutions. However, despite numerous prescriptive models and ‘best practice frameworks’ available in the field, and an increased uptake of ITG in organisations, achieving key ITG outcomes is consistently ranked as one of the top concerns of management. After establishing a theoretical foundation for effective ITG practices (via literature review), this study begins a pilot examination to determine if tech deployment failure can be attributed to poor ITG.