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Organizational Culture and Group Dynamics in the tourism industry

Authors

  • Angelos Ntalakos University of Thessaly https://orcid.org/0000-0003-2491-6606
  • Dimitrios Belias University of Thessaly
  • Athanasios Koustelios University of Thessaly
  • Nikolaos Tsigilis Aristotle University of Thessaloniki

DOI:

https://doi.org/10.34190/ictr.15.1.150

Keywords:

Organizational culture, group dynamics, relationship, tourism industry

Abstract

The tourism industry is one of the most dominant industries at a global level that affect the world’s economy (Belias et al., 2017), as the tourism industry contributes to a very high percentage of the Gross Domestic Product of many countries (such as United States, China, Japan, Italy, France and Spain) (Statista, 2021). On the other hand, researchers have acknowledged the importance of organizational culture (Cook & Yanow, 1993; Schein, 1993) as well as the importance of group dynamics, (Crossan et al., 1999; Wastell, 1999) on the members of an organization. Over the latest decades, globalization has made cultural diversity a world-wide phenomenon. Tourism and Hospitality is a field where someone can recognize the importance of cultural differences among different cultural groups. In an organization, such as a hotel company, there are a lot of cultural diversities not only among the employees of the hotel but also among the guests of the hotel (Rampley, 2005; Bavik, 2015). So it is essential for a hotel company to establish its organizational culture which will be consist of several values, rules and priorities that everyone who is involved in it (employees and guests) has to follow. The aim of this paper is to examine the current literature concerning the relationship between organizational culture and group dynamics in general, as well as in the tourism industry. The methodology which will be used is literature selection of papers, studies, articles and journals retrieved from online bibliographic databases (such as Science Direct and Google Scholar). Although, there is a significant amount of papers discussing the organizational culture or the group dynamics in an organization there seems to be a research lack in the connection between organizational culture and group dynamics especially in the touristic and hospitality services. With the current paper we try to shed some light in the above field in order to trigger for future theoretical as also empirical research.

Author Biographies

Dimitrios Belias, University of Thessaly

Dr. Dimitrios Belias is Assistant Professor at Department of Business Administration, University of Thessaly, Greece.  He is also a Postdoctoral Research Fellow at Department of Business Administration and Tourism, Hellenic Mediterranean University, Greece. His main research interests are in the areas of Management, Human Resource Management, Organizational Behavior, Tourism Business Administration, Educational Management, Service Quality and Tourism and Hospitality Management

Athanasios Koustelios, University of Thessaly

Dr. Athanasios Koustelios is Professor of «Human Resources Management» in the Department of Business Administration at the University of Thessaly, Greece. He has published more than 120 papers in internationals and Greek refereed journal, and has more than 180 conference presentations. His research expertise is in the area of human resource management, organizational behaviour and sport management.

Nikolaos Tsigilis, Aristotle University of Thessaloniki

Dr. Nikolaos Tsigilis is Associate Professor at Department of Journalism and Mass Media Communication, Aristotle University of Thessaloniki, Greece. His research and teaching interests are in research methods, psychometrics and applied statistical techniques in the field of social sciences.  He has published numerous scientific papers in international and domestic journals.

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Published

2022-05-11

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