The Perceptions of Tourism Students Towards Blended Learning: A Case From a Comprehensive University in South Africa


  • Sibusiso Ntshangase University of Zululand
  • Nolwazi Mabaleka University of Zululand



This paper explores tourism students’ perceptions of blended learning (BL) and examines the correlations between BL statements, student academic performance (AP), and the level of satisfaction with blended courses (BCs). A questionnaire survey was used to collect data from 166 randomly selected tourism students in a comprehensive University in South Africa. For data analysis, IBM SPSS Statistics 29.0 (IBM Corporation, 2022) software was used. The results indicate that most tourism students had positive perceptions of BL based on their degrees of AP and satisfaction with the BC. Most tourism students claim that they are not comfortable completing assignments and taking assessments online. The results further reveal that students they are frequently disappointed with the assessment approach of online discussions. The study recommends that the university studied conduct a variety of reform programmes geared at strengthening tourism lecturers’ BL abilities (such as upgrading online assessment methodologies and lecture design). To encourage learning involvement, tourism lecturers could improve students’ perceptions of the BL platform in their instructional design. This will gradually improve tourism students’ low perceptions of BL, as identified in this study.

Author Biographies

Sibusiso Ntshangase, University of Zululand

Sibusiso D. Ntshangase, holds a PhD (Tourism and Recreation) degree from the University of Zululand, South Africa, where he is currently serving as a Lecturer. He has published about ten journal articles around his research interest and contributed about four international conference papers. He is a scholar with great passion for community engagement and sustainable rural development.

Nolwazi Mabaleka, University of Zululand

Lecturer at the University of Zululand. She holds a Master’s Degree in Tourism and Hospitality Management from the Cape Peninsula University of Technology, focused on Coastal and Marine Tourism which is her area of speciality and passion. She is an aspiring researcher with a strong will to grow.