Practices that Mitigate Organizational Knowledge Hiding: A Systematic Literature Review

Authors

DOI:

https://doi.org/10.34190/eckm.24.2.1579

Keywords:

Knowledge hiding, Knowledge sharing practices, Knowledge hiding mitigation, Systematic literature review, Knowledge hiding antecedents

Abstract

The importance of Knowledge sharing (KS) within organizations is well recognized. Despite efforts by firms to facilitate KS, employees are sometimes unwilling to share their knowledge. Inefficient KS can lead to reduced productivity and innovation and increased employee frustration. Knowledge hiding (KHi) occurs when someone withholds knowledge when asked to share it. While the literature contains much about the antecedents of KHi, our systematic literature review found very few articles that discuss how to mitigate it.  Hence, this study sought to associate KS practices with organizational KHi motivations and to find ways to mitigate the behavior. To do so, a systematic literature review was conducted in two main sources: Scopus; and Web of Science. The collected data were then subjected to content analysis. The results show KS practices designed to reduce organizational motivations for KHi are based on HR practices (recruitment, training, and mentoring) and organizational structure (teamwork, interdependence between tasks, job rotation, knowledge mapping, best practices, and communities of practice). KS practices such as face-to-face interaction and informal conversation appear to build trust and reduce KHi. Organizational antecedents of KHi, such as workplace bullying and incivility, are related with the organizational culture, and leadership is relevant to avoid negative events. Explicit and tacit KS practices can mitigate KHi. This research offers academic and managerial contributions on the KHi and how to mitigate it. Building on this study, future research could empirically test the relationship between KHi motivations and KS practices to mitigate KHi.

Author Biographies

Mirian Oliveira, Advance/CSG, ISEG, Universidade de Lisboa and Escola de Negócios, Pontifícia Universidade Católica do Rio Grande do Sul

Mírian Oliveira is a Professor and researcher at Business School, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS), Brazil, and invited professor and member of Advance/CSG at Lisbon School of Economics and Management, Universidade de Lisboa, Portugal. She obtained her doctoral degree in 1999. Her research interests include Knowledge Management, Knowledge Sharing, and Knowledge Hiding.

Jaime Teixeira, Escola de Negócios, Pontifícia Universidade Católica do Rio Grande do Sul

Jaime Teixeira is a master’s degree student at Business School, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS), Brazil. His research interests are related to Knowledge Management, Knowledge Sharing, and Knowledge Hiding.

Carla Curado, Advance/CSG, ISEG, Universidade de Lisboa, Lisboa, Portugal

Carla Curado is an Associate Professor at ISEG, Universidade de Lisboa, Portugal. Her research addresses Knowledge Management, Human Resource Management and Organizational Behavior. Carla has been regularly presenting her work in leading international conferences and her research appears in numerous top journals. She is part of Stanford’s List of World's Top 2% Scientists 2022.

Clécio Araújo, Escola de Negócios, Pontifícia Universidade Católica do Rio Grande do Sul

Clecio Araujo is Associate Professor and researcher at Business School, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS), Brazil. His research interests include Marketing, Consumer behavior, Consumer psychology, Quantitative method, and Meta-analysis.

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Published

2023-09-05