Internet Treatment is a Blessing or a Curse: Health Knowledge Management

Abstract

The social distancing, isolation and shortage of health workers, as well as the COVID-19 pandemic, as well as the ageing of the society requiring healthcare, influenced the fast pace of digital innovation and the implementation of new technologies and even digital services in healthcare health. Is this transformation a blessing or a curse for healthcare? To answer this question, we conducted a literature review on new technologies, innovations in medicine and e-health. A research survey was also carried out in three countries and the Servqual analysis made it possible to estimate the trust in modern technologies for e-health and the trust of surveyors in these methods.