Knowledge exchange in the Context of Remote Work - Generation Z Perspective

Abstract

The key element of knowledge management is that all knowledge, both explicit and tacit, accumulated by an organization becomes easily accessible to each of its members. This is important for decision-making processes and allows the organization to become more agile. In the literature there is an increasingly common attitude that more attention should be paid not only to the technological but also to the human aspect of knowledge management. The processes of knowledge exchange among employees have been subject to extensive research and studies, yet the recent years have added another thread to the discussion about the matter, i.e. a significant proportion of employees switching to the online work model. The aim of this article is to demonstrate how issues of knowledge exchange and learning influence preferences in choosing the form of work in the future. Based on the findings of the studies conducted on a group of employees representing Generation Z, the Principal Component Analysis (PCA) technique and was applied to organize the factors with the highest relevance for the respondents in online work. Cluster analysis was used for segmentation purposes. PCA demonstrated that the components recognized as most important were those relating to knowledge transfer and their impact on employee efficiency, and on the other hand employee relations as a factor that supports the learning processes. Cluster analysis proved that learning and knowledge exchange opinions have an impact on the form of work preferences.