Knowledge Management in the Tech Sector: A Rapid Review of Benefits, Challenges, and Metrics

Abstract

Knowledge Management (KM) plays a fundamental role in technology-based organizations by enabling them to effectively manage and utilize their knowledge resources in dynamic and fast-evolving environments. While KM has been extensively explored across various industries, its application within technology-driven sectors requires further examination due to the unique challenges these organizations face, such as rapid technological advancements, knowledge silos, information overload, and high employee turnover. Knowledge is a key driver of innovation, decision-making, and competitive advantage, so a deeper understanding of how KM operates in these contexts is essential. This study conducts a rapid literature review to investigate the benefits, challenges, and evaluation metrics associated with Knowledge Management in technology-based organizations. The findings reveal that well-implemented KM strategies enhance innovation capacity, operational efficiency, and more effective decision-making processes. However, despite its advantages, Knowledge Management implementation is often hindered by cultural barriers, reluctance to share knowledge, and difficulties aligning KM initiatives with overarching strategic goals. Overcoming these obstacles requires targeted investments in digital infrastructure, leadership support, and promoting a strong knowledge-sharing culture. We also identify a set of potential metrics for assessing KM effectiveness, including operational efficiency indicators, employee and customer satisfaction levels, patent data, knowledge stock, and structural capital. While these metrics build upon insights from the literature, further research is necessary to validate their applicability and reliability as measures of KM success in rapidly changing technology environments. Despite these challenges, Knowledge Management presents transformative potential for organizations seeking to leverage knowledge as a strategic asset, driving continuous innovation, improving organizational performance, and sustaining a competitive edge in an increasingly knowledge-intensive economy. By providing a structured understanding of KM’s role, challenges, and possible success metrics, this study offers valuable insights for researchers and practitioners, guiding them in refining Knowledge Management strategies to enhance adaptability, collaboration, and long-term resilience in technology-driven industries.