Knowledge Management and COVID-19: A Review of the Literature and Implications for Practice

Authors

  • Nasser Fathi Easa Kingston Business School, Kingston University- London, and Alexandria University, Egypt https://orcid.org/0000-0002-3510-4200
  • Rabih Adib El Khatib 2Faculty of Business Administration, Beirut Arab University, Lebanon

DOI:

https://doi.org/10.34190/eckm.26.1.3689

Keywords:

Knowledge management, COVID-19, Systematic literature review

Abstract

Knowledge Management (KM) was an essential strategic resource during the Covid-19 crisis. KM has been crucial in guiding organizations to make strategic decisions on behalf of individuals. This paper aims to review the research on KM and COVID-19. Based on an empirical systematic review of research conducted, content analysis has been conducted for several peer-reviewed articles in the English language. Research findings, implications, and future research agenda are presented. The results indicate that deploying appropriate KM models and managing knowledge relevant to the COVID-19 epidemic enhances effective decision-making and enables crisis management. The findings stress the importance of using enterprise social networking (ESN) systems in times of crisis, especially during face-to-face restrictions

Author Biographies

Nasser Fathi Easa, Kingston Business School, Kingston University- London, and Alexandria University, Egypt

Dr. Nasser Easa holds a PhD in Knowledge Management and Innovation from the University of Stirling, Stirling Management School, UK.  He is an Associate Professor of Management specializing in Human Resource Management (HRM) and Leadership. With 27 years of academic experience, he has worked at various universities across the Middle East and the UK, including Suez Canal University and Alexandria University (Egypt), Beirut Arab University (Lebanon), the American University in the Emirates (UAE), and Kingston University (UK).

Dr. Nasser is a certified HR Professional and Certified HR Manager by the American Certification Institute (USA). He is also a member of the American Psychological Association (APA) and the Society for Human Resource Management (SHRM). His research interest spans knowledge Management, Leadership, HRD, Career resilience and Voice  behaviour

Rabih Adib El Khatib, 2Faculty of Business Administration, Beirut Arab University, Lebanon

Dr. Rabih El Khatib is an Assistant Professor of Management at Beirut Arab University, Lebanon. He holds a Ph.D. in Business Administration from Beirut Arab University, as well as an MBA, an MSc, and a BSc in Civil Engineering from the University of Balamand, Lebanon. His current research interests include knowledge management, human resources, and leadership. Dr. El Khatib has taught a wide range of management and engineering courses at both undergraduate and graduate levels across several universities in Lebanon.

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Published

2025-08-29

Issue

Vol. 26 No. 1 (2025): Proceedings of the 26th European Conference on Knowledge Management VOL 1

Section

Academic Papers

License

Copyright (c) 2025 European Conference on Knowledge Management

Creative Commons License

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