Knowledge-Sharing Behaviour Within a Non-Profit Organisation: A Reflexive Thematic Analysis

Abstract

Despite their heterogeneous compositions, non-profit organisations (NPO) are inherently knowledge-centric, necessitating continued exploration into the influential constructs that shape knowledge-sharing (KS) behaviour among employees. This study offers an in-depth examination of KS behaviour within a community-based service provider in Dublin, Ireland. Using a novel approach to Reflexive Thematic Analysis (RTA), data collection consisted of seventeen semi-structured interviews across multiple locations. Findings show that four overarching themes explain how and why knowledge is shared in this organisational context. The four themes developed through rigorous RTA offer the organisation a greater understanding of its employees’ KS behaviours. Practical recommendations are provided to inform organisational policy and improve staff performance in the service of those in its care. Additionally, the novel approach to RTA, the showcasing of axial connections, and the integration of theoretical models represent scholarly advancements in the fields of organisational psychology and motivational theory. By offering a deeper understanding of human interaction within knowledge-intensive work environments, this research informs organisational policy to foster a knowledge-sharing culture. It highlights the importance of supporting employee autonomy, enhancing competence and cultivating stronger workplace relatedness. These developments contribute to creating a psychologically safe environment capable of withstanding increasing social and structural demands.