Knowledge Management, Including the Cybernetic Theory of Human Character


  • Izabela Ziebacz Jan Dlugosz University



knowledge management, hrm, adult learing, entropy


Man and his functioning in an organization are of interest to specialists in various fields, including psychology, management, but also technicians who, despite the progress in their own disciplines, are not able to effectively solve the problem of human reliability in the process of knowledge management in an organization. The problem is insufficient knowledge about people. On the other hand, the demands placed on employees today are constantly increasing. They are expected to be more and more active, entrepreneurial, creative, and have a higher and higher level of many skills, such as: handling information, interpersonal communication, and making effective decisions. However, can all employees meet these requirements and what factors and mechanisms decide about compliance? These are questions that cannot be answered unequivocally based solely on past professional experience. Correct answers constitute forecasts that allow to predict how individual units will behave in various types of professional situations in the future. These deliberations are complemented and developed by the globally pioneering character’s cybernetics theory as described by Prof. Mazur. The aim of the work is an attempt to test, in organizational conditions, the correlation between employees' knowledge and their cyber character, in order to check the compliance between the places occupied in the organization and their individual predispositions (character). The use of the cybernetic character theory, in connection with the elements of knowledge about organization and management, can be a tool for making optimal management decisions. The originality of the work is based on the combination of the cybernetic theory of characters with the mathematical apparatus using C.A. Shannon's information entropy.