Perceptions of the use of the Internet of Things in Banking: The Perspective of Students in Poland

Abstract

The main objective of the article was to identify the perception of the use of Internet of Things technology in banking from the perspective of young people. The survey was conducted in 2025 using the CAWI method at the Faculty of Management of the University of Warsaw and covered 205 students. The survey form was divided into two parts. The first part examined the general perception of IoT technology. The second part focused on examining the perception of this technology in banking applications. The key conclusions include: respondents are concerned about the security of their data and, in the case of banking applications, financial losses as a result of data leaks and loss of privacy to government agencies. Data analysis aimed at improving the personalization of products and services are the main areas of IoT use in banking. They perceive the usefulness of speeding up the payment process as important. In addition, it can be concluded that there is a high level of knowledge about IoT technology. Theoretical implications include recognizing the use of Internet of Things technology in banking among young people in Poland and outlining how to study this phenomenon. Practical implications will be important for banks and financial institutions that use or plan to use IoT in their products and services. The limitation of the study was that the survey was conducted only among the academic community. Further research should focus on expanding the scope of the study to include a larger number of academic centres and deepening the understanding of the determinants of the use of Internet of Things technologies in banking in the context of knowledge management.