Techniques and Technologies for Managing COVID-19 Related Knowledge: A Systematic Review
Keywords:COVID-19, Knowledge management, knowledge creation, knowledge sharing, techniques, technologies, tools.
Managing COVID-19 pandemic outbreak requires rapid responses, adapting to change, and developing a set of ongoing, systematic, and interrelated processes to improve the planning, treatment and controlling the pandemic. Knowledge management (KM) is considered one of the instruments that helps organizations and supports managers in making effective use of key resources and in identifying actionable problem-solving knowledge and practice. Thus, it is vital to conduct appropriate KM activities to facilitate effective decision-making efforts., Advanced technologies have made significant contribution to improving the KM processes and provided several tools and mechanisms to enable and facilitate knowledge capturing, sharing, and transfer. With this in mind, the aim of this paper is to explore the techniques and technologies used for managing COVID-19 related knowledge. The findings are in the main, based a systematic review of literature. The findings report on the importance of KM techniques and technologies for managing COVID-19 related knowledge. The study concluded that KM techniques and technologies played vital role during COVID-19 in facilitating distance working/ learning, combating “infodemic”, promoting knowledge share and transfer, facilitating collective /innovation, and in facilitating remote mentoring and training. Social media platforms (e.g., Twitter, Facebook, WhatsApp, etc.), Zoom, MS Teams, Virtual Meeting, Video Conferencing, as well as Email and knowledge maps are among the most used knowledge management techniques and technologies used to manage COVID-19 related knowledge. The paper concludes that to gain competitive advantage, it is necessary for organisations to recognise and use a blend of information and communication technology (ICT) and non-ICT-based KM techniques and technologies. KM techniques and technologies roles are not mutually exclusive, and organisations may adopt any combination of them to tackle their particular issues or support particular motives. Therefore, it is recommended to deploy and combine the simple, low cost, and easy to use with minimum training needs KM techniques and technologies.
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