Model for Innovation Management and Continuous Improvement at EFIGAS
Keywords:Innovation, continuous improvement, collaboration
The uncertainty of today's world, the complexity of the problems faced by organizations and the number of actors involved from different perspectives, lead companies like EFIGAS S.A.E.S.P. of Colombia (a company that distributes and commercializes GAS), to see in collaborative innovation a solution to the challenges and constant questions. EFIGAS, with its research group PIENSA (triple helix research group) and from a qualitative research, with a descriptive, explanatory and correlational approach based on holistic and integrative development, has created a model for the management of collaborative innovation and continuous improvement in its value chain, based on the involvement of mission contractors, leveraged on the contractor development program MISSION + and permeating the organization, supporting the process in the existing organizational structure. The starting point was organizational pillars such as focus and needs, implementation, results, management and follow-up, and the culture of innovation and improvement, which aim at continuous improvement; and it is from these that an innovation model was formulated that contemplates four pillars: Good practices to innovate, generation of a culture of innovation, knowledge and mentoring in innovation and relationship with the R&D&I ecosystem. The model was subjected to validation with 228 observations and with the results an exploratory factor analysis was
performed, assessing the reliability and uniformity of the model from the indicators of each variable and obtaining a result of 0.971, which demonstrated the consistency of the model and the reliability of the measurement scale. The correlation analysis tool was then used and it was found that the variables have a correlation between moderate and high, which ratifies the validity of the model and subsequently a confirmatory factor analysis was performed, for which the goodness of fit test of the model was used, with the chi-square tool and values equal to 0 were found, which showed a perfect agreement between the observed and expected frequencies. With the design and validation of the model it is expected to contribute to the organizational development of the company and of the companies of the public services sector in the country.
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