A Meta-analysis Study about the Relationship Between Knowledge Management Strategy and Business Performance

Abstract

The application of knowledge management strategies, such as knowledge codification and personalization strategy, influences business performance because appropriate knowledge management strategies align with firms’ strategies and support knowledge management activities. However, the findings of previous empirical studies regarding the relationship between knowledge codification strategy versus knowledge personalization strategy and business performance are inconclusive. This study aims to adopt a meta-analysis approach to investigate the relationships between knowledge codification strategy versus knowledge personalization strategy and business performance. It reveals that the knowledge codification strategy was positively related to the overall business and financial performance, while the knowledge personalization strategy was positively associated with overall business performance. To the best of the authors’ knowledge, this is the first meta-analysis research that clarifies the knowledge management strategy—business performance relationship.