The Challenges of Health Units During Covid19: Qualitative Analysis Through the Lens of Dynamic Capacities

Abstract

In all sectors, whether public or private, the current organizational context is characterized by technological, economic, political, social, and cultural changes, which affect the ongoing relations between countries and companies. In the public sector, the political factor and its political cycles are more present, as well as social and human responsibilities in health allow us to differentiate our study environment from all the others. Currently, during the pandemic phase, according to the need for adaptation and dynamics of the Health Units, this was even more visible. Dynamic capabilities (DCs) need to be renewed to respond to emerging changes in the environment, and organizations must develop their capabilities to sustain good levels of performance. Therefore, CDs play an essential role in the performance of organizations. The main objectives of this study are to study the HC in Health Units during the initial phase of the COVID-19 pandemic, with the objective of developing a mapping of indicators that would allow a more efficient response to the organizational and structural changes of the Health Units, users' needs (whether COVID or non-COVID). This article presents preliminary data from an investigation still ongoing on the topic. As contributions, we highlight how the study helps to identify the relationships between the various capacities, relating the importance of technological capacity, human resources capacity and the special importance given to learning resources (through routine activities).