Analysing the Use of Online Communication Software in Companies in the Czech Republic

Abstract

The use of online communication software has become essential for modern companies, a trend significantly
accelerated by the covid-19 pandemic which required many employees to work remotely. This paper maps the current use
of these tools in Czech companies, analysing how they facilitate team interaction and improve organizational performance.
Based on a 2024 survey of approximately 400 companies, the study examines the key features influencing software
selection, such as accessibility, security, integration, and cost. The results highlight the dominance of certain platforms,
particularly in large organizations, and reveal distinct usage patterns based on company size. The findings provide practical
insights for managers and underscore the need to include training on these tools in university curricula for management
and ICT.